Outside parts sales job description

RWC Group is a commercial truck and bus dealership group. We have 700 employees spread across 14 locations in AZ, CA, WA, and AK. The company sells and leases all kinds of trucks and buses to meet all your needs. We feature OEMs such as International, Isuzu, Hino, Cummins, Allison, and more! We provide a wide array of services including repair, maintenance, alignment, DPF cleaning, body shop and mobile service, just to name a few. Our service team thrives performing repairs on nationally respected brands, while using top rated quality parts. As we say at RWC Group: You have come to the right place, with the right people, doing the job right….so your trucks will RUN RIGHT!

As a family-owned company, we value the things that make a family successful: commitment, compassion, hard work, a unified vision, and a desire for each other to succeed. RWC Group is committed to the long-term development of our family members. We offer paid training and carefully mentor each technician. No matter your level when you join us, we want you to improve.

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan
• Supplemental Life, Short & Long Term Disability, Accident and Critical Care Insurance
• Pet Insurance
• Paid Holiday, Vacation and Sick time
• Growth opportunities
• Paid Training
• Family owned and operated
• Long term job security
• Health and wellness
• Discounts on products and services

POSITION OVERVIEW : The parts sales representative (PSSR) is charged with providing the parts needs of existing and new customers. The PSSR's responsibility is to represent the parts department in the customer's place of business, address their parts needs, respond to information inquiries, process parts orders, identify sales opportunities and sell additional parts, service and accessories. Additional responsibilities are to assist with light delivery and sales promotional activities in the customer place of business.

DUTIES & RESPONSIBILITIES : The primary duties and responsibilities of the PSSR are to professionally represent the Parts Department, identify additional sales opportunities and make additional sales by:

• Becoming a welcomed visitor to the customer's place of business by providing a value-added experience with regular customer visits

• Getting to know the customer, the customer's business and the needs of that business

• Responding to customer parts requests quickly

• Identifying customer needs and opportunities that will produce additional sales

• Thorough preparation for, and presentation of, sales proposals

• The presentation of new items or services during each visit

• Contentious customer service including problem identification and concern resolution

• Additional duties as assigned by manager

The secondary duties and responsibilities are to be performed as necessary and include:

• Accurate and timely maintenance of activity and sales reports

• The installation and maintenance of at customer inventory or other sales programs

• Periodic delivery of light parts when logistically advantageous or to address customer need

• Ensuring that company vehicles present a professional appearance and are properly maintained

Additional secondary duties are to be performed as allowed by available time and include:

• Assistance with the creation of additional sales programs and customer management tools

• General organizational and administrative duties as directed by parts manager

GENERAL WORK QUALITIES REQUIRED The PSSR position is a vital member of the Dealership Team, one who has a major impact on parts sales and customer satisfaction. Accordingly, specific personal qualities and abilities are required for successful performance in this position, including:

• Excellent communication skills, including an awareness of others and an effective listening ability

• The ability to create and deliver sales presentations in an efficient and professional manner

• An appreciation of the sales process, including the ability to answer objections and ask for the sale

• The ability address customer concerns diplomatically, react professionally and identify solutions

• The ability to learn and consistently follow sales, presentation and administrative procedures

• The qualities required to work largely unsupervised via effective time and schedule management

• Honesty and integrity

SKILL, TRAINING AND EDUCATION REQUIREMENTS & PREFERENCES The PSSR position requires a number of basic skills and conditions, including:

• A valid drivers license and the ability to pass an insurance background check

• Basic PC (Personal Computer) access skills and basic understanding of PC systems

• The knowledge and ability to apply basic mathematics

• The ability to communicate via written messages, including neat, legible handwriting

• An ability to manage detail, as in the creation of schedules and maintenance of appointments

• Organizational abilities to create and execute structured customer contacts Elements that are preferred, but not required for the Account Executive position are:

• A High School degree or equivalent

• Mechanical aptitude or experience in automotive or truck mechanics

• Previous sales experience, particularly in a truck dealership or truck aftermarket environment

• Formal education or training courses in selling process and techniques

• An ability to recognize opportunities for process and operational improvement

PHYSICAL REQUIREMENTS : The PSSR position is fast paced and can be at times physical, demanding a number of physical attributes, including:

• A comfort level with constant travel by automobile or light truck in all weather conditions

• An energy level that will support constant daily travel and the visiting of multiple locations

• The ability to occasionally lift at least 50 pounds, unaided

• The ability to periodically work beyond the scheduled 8-hour shift, as directed by the parts manager

WORKING CONDITION : Employee safety is a prime concern in the parts department and every effort is made to insure a safe working environment. However, during visits to customer businesses the PSSR will likely encounter:

• Occasional high noise levels

• Airborne elements such as dust, paint fumes and exhaust fumes

USUAL HOURS OF WORK : The PSSR position is scheduled for 40.0 hours per week, with an estimated schedule of 7:30 AM to 5:00 PM. However, the hours of this position may be highly variable, based on visit schedule, customer visit requirements and actual time spent with customers. Accordingly:

• The parts manager and the PSSR will jointly establish a customer contact group and contact frequency

• Flexibility in the scheduling of daily hours is allowed within the contact parameters

• The PSSR, subject to parts manager review, will keep accurate visit records

• The customer contact group will be reviewed and adjusted as necessary

• Break and lunch periods are taken at the discretion of the PSSR as appropriate

ACKNOWLEDGEMENT

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, RWC Group reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed or further education required when circumstances changes (such as: growth, work load, changes in personnel, technological developments, etc.).This job description is not a contract of employment, and either the employee or the employer may terminate the employment relationship at any time for any reason.

RWC Group has the right to revise this job description at any time. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

www.rwcgroup.com

• Competitive Pay
• Ongoing professional training
• Excellent benefits package including
• Medical
• Dental
• Vision
• Life, Long Term Disability, Critical Illness, Accident Insurance
• Legal Shield
• 401(k) and profit-sharing plan with employer match
• Paid Holiday, Sick and Vacation Time

Summary

Assist Service Technicians with parts request orders and walk-in or telephone customers with their questions and requests.

Essential Duties:

Service Department Support

• Interface with Service Technicians and ensure their P&A needs are being met.
• Take service technicians' orders for parts and fill them as fast as possible.
• Assist service technicians in determining parts & accessories requirements for individual jobs.
• Recommend related parts which may be required for a job.
• Supply cost of parts information on repair orders.
• Update inventory control system and parts catalogue.
• Receive and log merchandise into inventory.
• Notify service personnel when special parts or back-ordered parts are received.
• Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.

Customer Service

• Work directly with walk-in or telephone customers to help determine and supply them with parts and accessories.
• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all P&A merchandise, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with determination of P&A requirements, lookup of merchandise in catalogues.
• Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Make Things Right.

Clean & Efficient P&A Environment

• Receive parts from distributors, check merchandise received against purchase invoice.
• Tag merchandise. Display or place into stock.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Maintain updated customer mailing lists.
• Become familiar and efficient with all phases of the computer system required for P & A management.

Other Duties - As Assigned

Commitments:

• Treat all employees and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling.
• Review all P.A.C.E. videos and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.
• Present an up beat, friendly, outgoing personality to customers.
• Accept direction, follow instructions, and work well with other people.

Qualifications:

• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

Job Requirements:

• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle:

Physical Demands:

• The noise level in the work environment is occasionally loud.
• Occasionally required to bend, stoop, crouch, reach, and lift 40 lb. of material

Working Conditions:

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

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Schedule: Monday - Friday, 8:00 AM to 5:00 PM

PRIMARY PURPOSE:

Housby is looking for a motivated and self-driven individual to sell heavy duty truck parts to external customers in the local territory, in a friendly, professional, and efficient manner. This position is responsible for developing network and industry contacts, promoting our value-added products and services, and keeping customer satisfaction a priority.

WHY HOUSBY:

Housby, a family-owned business for over 50 years, offers a flexible environment, a competitive benefits and compensation package, and most importantly, a culture that promotes growth along with celebrating success. Ranked as a top workplace by employees in the state of Iowa for 6 consecutive years, here at Housby we realize that our greatest asset remains our employees.

FOCUS:

Essential duties including the following. Other duties may be assigned.

• Maintain and create good customer and internal relationships.
• Provide parts to external customers.
• Call on established and prospective accounts:
  • Primary contact between customer and dealership.
  • Provide information to customers about promotions, products, inventory, and policies.
  • Look for additional sales while at customer locations.
  • Deliver and pick up merchandise from customer locations.

• Work within MAPP to ensure that all the fields are kept up to date with the correct customer information to help develop a sales plan.
• Answer incoming phone calls and provide price quotes and other information related to new parts.
• Plan territory coverage and call upon key accounts, current and prospective, regularly.
• Determine customer needs to offer the most appropriate product or service.
• Maintain a broad knowledge of products, services, pricing, promotions, procedures, and other important topics through formal training and management communication.
• Take parts orders and provide literature as necessary
• Forward any possible leads for sales or service to the appropriate person.
• Upkeep company vehicle:
  • Wash vehicle as often as needed to keep clean.
  • Report any unsafe conditions to Parts Manager immediately.
  • Maintain scheduled services to maximize the life of the vehicle.

• Submit weekly activity/call reports in CRM Software (Salesforce) concerning customer-related activities.
• Build and maintain lasting relationships with the customers, specifically in the metro area.
• Provide high level of service to internal and external customers.
• Complete invoicing for customers.
• Assist with inventory management and other related activities as directed by the Parts Manager.
• Participate in job-related training and development.
• Maintain a professional image at all times.

SKILLS & EXPERIENCE :

• Mechanically inclined with the ability and willingness to learn basics of new technical subjects.
• Excellent organization skills and the ability to maintain an orderly work environment.
• Ability to be a team player in a fast-paced work environment.
• Skilled in multi-tasking, including the ability to be flexible and adapt to change quickly.
• Strong verbal and written communication skills
• Basic computer skills.
• Ability to work extended hours and/or weekends, when needed.
• Capable of operating a forklift safely.

EDUCATION :

• High school diploma or GED required.

PHYSICAL DEMANDS :

• Ability to view a computer monitor.
• Alpha/numeric keyboarding.
• Must be able to lift up to 50 pounds of material.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, and reach.

WORK ENVIRONMENT:

• The work environment for this position is varied due to the differences in our work site. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles, toxic and outside weather conditions.
• Potentially exposed to battery acid, gasoline, chemical cleaning material or other toxic materials commonly found in motor vehicle service departments, some of which may be considered health hazards.
• The noise level in the work environment is usually low to moderate.
• Works primarily indoors.
• Will require local travel.

COMPENSATION & BENEFITS:

• Competitive Compensation
• 120 Hours of PTO after your first full year of employment.
• 9 Paid Holidays (including your Birthday off!)
• Benefits including medical, dental, vision, life insurance, 401(k) with company match, and more!
• Energetic and transparent work environment and great company culture.
• Ongoing training and professional development opportunities.

Housby is an Equal Opportunity Employer.