Owner/director job description
Updated March 14, 2024
12 min read
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Example owner/director requirements on a job description
Owner/director requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in owner/director job postings.
Sample owner/director requirements
- Bachelor's Degree in Business Administration or a related field.
- Extensive experience in leadership and management.
- In-depth knowledge of the relevant industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making capabilities.
Sample required owner/director soft skills
- Ability to motivate and inspire team members.
- Excellent organizational and time management skills.
- High level of integrity, accountability, and trustworthiness.
- Ability to handle complex and challenging situations.
Owner/director job description example 1
HUB International owner/director job description
Job title: Director, Solutions Owner
Organization/department: Personal Lines - Transactional Lines
Reports to: SVP, Head of Solutions Development & Management
About HUB
HUB advises businesses and individuals on how to reach their goals. As one of the world's largest insurance brokers, our network of risk, insurance, employee benefits, retirement and wealth management specialists bring clarity to a changing world with tailored solutions and unrelenting advocacy.
The opportunity
Today, data and technology continue to drive a dramatic evolution in the insurance and financial services landscape, hastened by a pandemic that has accelerated consumer demand for personalized solutions and frictionless interactions. In this world, HUB is building the digital brokerage of the future, providing a broad range of financial and protection solutions, supported by expert advice and tools, delivered in a delightful experience that is fast and seamless - whenever, wherever and however the customer choses. We're not chasing the status quo; we're chasing a shared vision of tomorrow. To that end, we are looking for insight-driven, customer-centric and tech savvy solutions leaders who are motivated to help lead HUB International Transactional Lines through its exciting next phase of growth.
In this role you are passionate about our mission to enable acquisition, service, and advice however customers prefer, enabling maximum capacity for growth across all HUB distribution channels.
Job overview
The Solutions Owner will utilize market and customer insights to design compelling value propositions as blueprints for the buildout and expansion of the primary digital platform, and act as quarterback, leading the strategy and delivery plan for new platform features and capabilities, and surrounding product line ecosystems. You will be responsible for taking solutions from concept to delivery in an Agile framework, collaborating with digital and technology partners, and related stakeholders to support intake, launch, management, and optimization of capabilities and programs; ensuring alignment with program planning and execution goals.
The ideal candidate will excel as a natural problem solver and exhibit strong business acumen, communication, and facilitation skills. They are relentless in representing the customer, highly entrepreneurial, a natural relationship builder and consummate team player with the ability to influence and drive outcomes.
Primary responsibilities and activities
Integrates top-down strategic initiatives into a solution/product vision and roadmap, coordinated with the remainder of the portfolio to deliver customer and business objectives Leverages robust internal and external discovery to bring to the Solutions Development Process (SDP), a deep knowledge of factors that might influence/affect solutions End users and partners (“voice of the customer”) Industry trends and competitive landscape Critical business variables (e.g., technology, marketing, sales, finance, operations, legal, partnerships, etc.) Accountable for business results and empowered to make tradeoffs, guided by clear OKRsResponsible for final decisions on product functionality, inspects output and owns the result Collaborates to build, prioritize and maintain workstreams (backlogs) to ensure the team is working on highest business value work Oversees, coordinates, and supports design and development work ensuring the solution/product teams have the resources and skillsets needed to deliver Leads/Participates in solution/product team Agile ceremonies Defines objectives and key result (OKR) measurement and reporting, aligned with business management and partners Communicates progress to relevant stakeholders With technical product partners and other internal stakeholders, evaluates potential business process changes and impacted systems as they pertain to the solution/product, and aligns on plan for change
Establishes scalable best practices for solutions development and management
Job requirements
BA/BS degree in related field, MBA or equivalent preferred; 7+ years of experience in business/solution strategy, product management (digital a plus), development of digital software products, or any combination of education and experience that would provide an equivalent background
Knowledge, traits and skills
Impact player who takes a leading role in driving the business Disciplined analytical problem-solver with ability to turn insights into strategy Drives strategic execution - translating strategic priorities into operational reality Ability to understand and navigate interdependencies with multiple functional areas - IT/engineering, design, finance, sales, marketing Experience and comfort level with technology, including large scale technical platforms and API development. Ability to facilitate communication between business and tech teams Comfort level working around ambiguity and uncertainty Ability to define measurements and track attainment of business objectives Champion for the customer and of new ways of working, including AgileCollaborates and empowers a cross-functional team An experimentation and learning mindset (e.g. lean startup approach) Excellent knowledge of MS OfficeWorking knowledge of program/project management and ideation software (MS Project, MS Teams, Visio, Miro, etc.) Entrepreneur's mentality - hands-on, fearless, resilient, proactive
#LI-JP
Working conditions
Work from home or in the office at HUB's US headquarters in Chicago, IL. If WFH, expectation of travel to office as needed to facilitate role responsibilities.
Department Account Management & Service
Required Experience: 7-10 years of relevant experience
Required Travel: Up to 25%
Required Education: Bachelor's degree (4-year degree)
Organization/department: Personal Lines - Transactional Lines
Reports to: SVP, Head of Solutions Development & Management
About HUB
HUB advises businesses and individuals on how to reach their goals. As one of the world's largest insurance brokers, our network of risk, insurance, employee benefits, retirement and wealth management specialists bring clarity to a changing world with tailored solutions and unrelenting advocacy.
The opportunity
Today, data and technology continue to drive a dramatic evolution in the insurance and financial services landscape, hastened by a pandemic that has accelerated consumer demand for personalized solutions and frictionless interactions. In this world, HUB is building the digital brokerage of the future, providing a broad range of financial and protection solutions, supported by expert advice and tools, delivered in a delightful experience that is fast and seamless - whenever, wherever and however the customer choses. We're not chasing the status quo; we're chasing a shared vision of tomorrow. To that end, we are looking for insight-driven, customer-centric and tech savvy solutions leaders who are motivated to help lead HUB International Transactional Lines through its exciting next phase of growth.
In this role you are passionate about our mission to enable acquisition, service, and advice however customers prefer, enabling maximum capacity for growth across all HUB distribution channels.
Job overview
The Solutions Owner will utilize market and customer insights to design compelling value propositions as blueprints for the buildout and expansion of the primary digital platform, and act as quarterback, leading the strategy and delivery plan for new platform features and capabilities, and surrounding product line ecosystems. You will be responsible for taking solutions from concept to delivery in an Agile framework, collaborating with digital and technology partners, and related stakeholders to support intake, launch, management, and optimization of capabilities and programs; ensuring alignment with program planning and execution goals.
The ideal candidate will excel as a natural problem solver and exhibit strong business acumen, communication, and facilitation skills. They are relentless in representing the customer, highly entrepreneurial, a natural relationship builder and consummate team player with the ability to influence and drive outcomes.
Primary responsibilities and activities
Integrates top-down strategic initiatives into a solution/product vision and roadmap, coordinated with the remainder of the portfolio to deliver customer and business objectives Leverages robust internal and external discovery to bring to the Solutions Development Process (SDP), a deep knowledge of factors that might influence/affect solutions End users and partners (“voice of the customer”) Industry trends and competitive landscape Critical business variables (e.g., technology, marketing, sales, finance, operations, legal, partnerships, etc.) Accountable for business results and empowered to make tradeoffs, guided by clear OKRsResponsible for final decisions on product functionality, inspects output and owns the result Collaborates to build, prioritize and maintain workstreams (backlogs) to ensure the team is working on highest business value work Oversees, coordinates, and supports design and development work ensuring the solution/product teams have the resources and skillsets needed to deliver Leads/Participates in solution/product team Agile ceremonies Defines objectives and key result (OKR) measurement and reporting, aligned with business management and partners Communicates progress to relevant stakeholders With technical product partners and other internal stakeholders, evaluates potential business process changes and impacted systems as they pertain to the solution/product, and aligns on plan for change
Establishes scalable best practices for solutions development and management
Job requirements
BA/BS degree in related field, MBA or equivalent preferred; 7+ years of experience in business/solution strategy, product management (digital a plus), development of digital software products, or any combination of education and experience that would provide an equivalent background
Knowledge, traits and skills
Impact player who takes a leading role in driving the business Disciplined analytical problem-solver with ability to turn insights into strategy Drives strategic execution - translating strategic priorities into operational reality Ability to understand and navigate interdependencies with multiple functional areas - IT/engineering, design, finance, sales, marketing Experience and comfort level with technology, including large scale technical platforms and API development. Ability to facilitate communication between business and tech teams Comfort level working around ambiguity and uncertainty Ability to define measurements and track attainment of business objectives Champion for the customer and of new ways of working, including AgileCollaborates and empowers a cross-functional team An experimentation and learning mindset (e.g. lean startup approach) Excellent knowledge of MS OfficeWorking knowledge of program/project management and ideation software (MS Project, MS Teams, Visio, Miro, etc.) Entrepreneur's mentality - hands-on, fearless, resilient, proactive
#LI-JP
Working conditions
Work from home or in the office at HUB's US headquarters in Chicago, IL. If WFH, expectation of travel to office as needed to facilitate role responsibilities.
Department Account Management & Service
Required Experience: 7-10 years of relevant experience
Required Travel: Up to 25%
Required Education: Bachelor's degree (4-year degree)
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Owner/director job description example 2
JPMorgan Chase & Co. owner/director job description
**Employer Description**
JPMorgan Chase is a leading global financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
**Organization Description:**
Our Consumer & Community Banking division (CCB) serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
**Chase and JP Morgan Wealth Management Data & Analytics:**
The Chase and JP Morgan Wealth Management Data & Analytics Team unifies data and analytics talent across Chase and JP Morgan Wealth Management to responsibly leverage data to build competitive advantages for our businesses with value and protection for customers. The team encompasses a variety of Data & Analytics disciplines, from data governance and data strategy/partnerships to reporting, data science and machine learning, and are actively engaged in ensuring impact at the front-line and the customer through Sales and Marketing transformation. We have a strong partnership with our dedicated Technology partners, who provide us with our cutting-edge data and analytics infrastructure. Joining Data & Analytics means you sit in the engine that powers Chase and JP Morgan Wealth Management with insights, providing an opportunity to materially impact both our customer and business outcomes. The team also offers significant learning and mobility opportunities for career development and future growth
**Job Summary:**
We are looking for an engaging leader who is passionate about using data to accelerate product development, drive business growth, and improve the Chase customer experience. A successful Home Lending Portfolio Owner will be critical to the firm's agenda of enabling the business to drive faster innovation through the strategic use of its data, modernization roadmap, while simultaneously ensuring that data is of good quality and well-protected. This role is accountable for all data in the Home Lending Product portfolio that is created, provisioned, or consumed to support strategic business objectives, AI/ML, advanced analytics, business operations, and reporting. The Home Lending Portfolio Owner serves as a member of the product leadership team, collaborating with Transformation leaders, design lead, and technology to ensure that HL Products deliver data in a manner consistent with the quality and safety requirements of the business. The Data Owner also partners with their aligned Data & Analytics leads to drive increased business value through the identification of data required to support advanced analytics outcomes such as customer segmentation, personalization, and insights. Data Owners serve as subject matter experts, coordinating between providers and consumers to ensure business data is understood, fit for purpose, and integrated into analytics platforms. In support of these functions, the Data Owners will also be accountable for identifying and mitigating data risks throughout the data life cycle in compliance with Firmwide policies and standards.
**Core Responsibilities**
+ Define and execute the HL Data strategy for development and delivery of data products to support strategic business objectives, business operations, advanced analytics, and metrics and reporting.
+ Drive a strong understanding of the data and its use within the business and across lines of business and functions, through collaborative partnerships with multiple stakeholders, including Product Owners, technology, analytics leads, and business process owners. Provide subject matter expertise with respect to the content and use of data in the product and associated business area.
+ Identify and prioritize the scope of critical data within the product portfolio, ensuring that the prioritized data meets publishing standards as to its meaning and purpose, and classified accordingly with metadata to enable its understanding and control
+ Support the aligned Data & Analytics leads for their product by identifying data required to be integrated into analytics platforms to support projects such as analytics, machine learning and artificial intelligence.
+ Establish expectations for the required accuracy, completeness, and timeliness of data within the product, and coordinate and influence internal and partnered resources to deliver data quality requirements
+ Prioritize resources to resolve identified data issues in a timely and consistent manner that maintains data consumer trust
+ Direct the development of processes and procedures to identify, monitor, and mitigate data risks for data in the product, including risks related to data protection, data retention and destruction, data storage, data use, and data quality
+ Direct the execution of tasks to comply with Firmwide policies, standards, and procedures related to the integrity and protection of data in the product
+ Develop and maintain deep relationships with product data delivery partners and data consumers, including senior leaders in the Business, Technology, Analytics, Operations, Risk and Control functions across lines of business.
+ Effectively drive teams toward a robust set of execution milestones. Understand and mitigate risks, bottlenecks, and inefficiencies in the product development lifecycle with respect to data.
+ Demonstrate governance by ensuring that: (a) workstreams and initiatives are tracked and actively managed, (b) KPI's are agreed, measured and tracked, (c) deliverables are properly prioritized and sequenced, (d) risks are addressed and status measured, and (e) deliveries are successful
+ Manage direct or matrixed staff to execute specific data-related tasks
**Qualifications**
+ 10+ years of industry experience spanning Home Lending and a data-related field.
+ Experience managing delivery across multiple workstreams with varying timelines, priorities and complexities.
+ Technical knowledge of data management and governance, big data platforms, or data architecture preferred.
+ Deep subject matter expertise in business or product data area preferred.
+ Demonstrated ability to manage tight delivery timelines, and ensure our products and organization is on track to execute and deliver strategic changes that meet our goals.
+ Proven ability to execute via successful internal partnerships with other organizations - with the ability to influence people at senior levels across a broad variety of job functions.
+ Excellent leadership skills - of product, programs, projects, teams and/or employees.
+ Structured thinker and effective communicator with excellent written communication skills. Ability to crisply articulate complex technical concepts to senior audiences with poise and confidence.
+ Understanding of Agile technological development methodology.
+ Bachelor's degree required, and Master's degree preferred.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
JPMorgan Chase is a leading global financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
**Organization Description:**
Our Consumer & Community Banking division (CCB) serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
**Chase and JP Morgan Wealth Management Data & Analytics:**
The Chase and JP Morgan Wealth Management Data & Analytics Team unifies data and analytics talent across Chase and JP Morgan Wealth Management to responsibly leverage data to build competitive advantages for our businesses with value and protection for customers. The team encompasses a variety of Data & Analytics disciplines, from data governance and data strategy/partnerships to reporting, data science and machine learning, and are actively engaged in ensuring impact at the front-line and the customer through Sales and Marketing transformation. We have a strong partnership with our dedicated Technology partners, who provide us with our cutting-edge data and analytics infrastructure. Joining Data & Analytics means you sit in the engine that powers Chase and JP Morgan Wealth Management with insights, providing an opportunity to materially impact both our customer and business outcomes. The team also offers significant learning and mobility opportunities for career development and future growth
**Job Summary:**
We are looking for an engaging leader who is passionate about using data to accelerate product development, drive business growth, and improve the Chase customer experience. A successful Home Lending Portfolio Owner will be critical to the firm's agenda of enabling the business to drive faster innovation through the strategic use of its data, modernization roadmap, while simultaneously ensuring that data is of good quality and well-protected. This role is accountable for all data in the Home Lending Product portfolio that is created, provisioned, or consumed to support strategic business objectives, AI/ML, advanced analytics, business operations, and reporting. The Home Lending Portfolio Owner serves as a member of the product leadership team, collaborating with Transformation leaders, design lead, and technology to ensure that HL Products deliver data in a manner consistent with the quality and safety requirements of the business. The Data Owner also partners with their aligned Data & Analytics leads to drive increased business value through the identification of data required to support advanced analytics outcomes such as customer segmentation, personalization, and insights. Data Owners serve as subject matter experts, coordinating between providers and consumers to ensure business data is understood, fit for purpose, and integrated into analytics platforms. In support of these functions, the Data Owners will also be accountable for identifying and mitigating data risks throughout the data life cycle in compliance with Firmwide policies and standards.
**Core Responsibilities**
+ Define and execute the HL Data strategy for development and delivery of data products to support strategic business objectives, business operations, advanced analytics, and metrics and reporting.
+ Drive a strong understanding of the data and its use within the business and across lines of business and functions, through collaborative partnerships with multiple stakeholders, including Product Owners, technology, analytics leads, and business process owners. Provide subject matter expertise with respect to the content and use of data in the product and associated business area.
+ Identify and prioritize the scope of critical data within the product portfolio, ensuring that the prioritized data meets publishing standards as to its meaning and purpose, and classified accordingly with metadata to enable its understanding and control
+ Support the aligned Data & Analytics leads for their product by identifying data required to be integrated into analytics platforms to support projects such as analytics, machine learning and artificial intelligence.
+ Establish expectations for the required accuracy, completeness, and timeliness of data within the product, and coordinate and influence internal and partnered resources to deliver data quality requirements
+ Prioritize resources to resolve identified data issues in a timely and consistent manner that maintains data consumer trust
+ Direct the development of processes and procedures to identify, monitor, and mitigate data risks for data in the product, including risks related to data protection, data retention and destruction, data storage, data use, and data quality
+ Direct the execution of tasks to comply with Firmwide policies, standards, and procedures related to the integrity and protection of data in the product
+ Develop and maintain deep relationships with product data delivery partners and data consumers, including senior leaders in the Business, Technology, Analytics, Operations, Risk and Control functions across lines of business.
+ Effectively drive teams toward a robust set of execution milestones. Understand and mitigate risks, bottlenecks, and inefficiencies in the product development lifecycle with respect to data.
+ Demonstrate governance by ensuring that: (a) workstreams and initiatives are tracked and actively managed, (b) KPI's are agreed, measured and tracked, (c) deliverables are properly prioritized and sequenced, (d) risks are addressed and status measured, and (e) deliveries are successful
+ Manage direct or matrixed staff to execute specific data-related tasks
**Qualifications**
+ 10+ years of industry experience spanning Home Lending and a data-related field.
+ Experience managing delivery across multiple workstreams with varying timelines, priorities and complexities.
+ Technical knowledge of data management and governance, big data platforms, or data architecture preferred.
+ Deep subject matter expertise in business or product data area preferred.
+ Demonstrated ability to manage tight delivery timelines, and ensure our products and organization is on track to execute and deliver strategic changes that meet our goals.
+ Proven ability to execute via successful internal partnerships with other organizations - with the ability to influence people at senior levels across a broad variety of job functions.
+ Excellent leadership skills - of product, programs, projects, teams and/or employees.
+ Structured thinker and effective communicator with excellent written communication skills. Ability to crisply articulate complex technical concepts to senior audiences with poise and confidence.
+ Understanding of Agile technological development methodology.
+ Bachelor's degree required, and Master's degree preferred.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
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Updated March 14, 2024
Updated March 14, 2024