Package delivery room service runner job description

The Caesars Eats Runner position is responsible for receiving, packaging, preparing, cashiering and delivering Caesars Eats orders from a variety of food outlets on the property to the customer's location on property. This position is required to deliver excellent customer service as defined in the company's Family Style Service program.
ESSENTIAL DUTIES AND RESPONSIBILITIES



Takes food orders, assists in preparation and packaging of food orders and serves or delivers orders to guest at their assigned location to include beach, pool, hotel room or other on-property assigned location. Provide friendly and courteous service to guests. Alert the necessary Manager if there are any guest issues, special needs situations, supplies and food items need to be replenished or other situations. Maintains the house bank issued to them, accounting for money in the bank at all times. Takes receipt and payment from guest, processes payment, and returns correct change/credit card receipt. Handle all transactions using a POS system and Computer/ I-Pad Make sure guest tables and all public areas are clean when applicable. Set up display merchandise for sale when applicable. Set up condiment area, observe self-serve area and replenish items as necessary when applicable. Answer guest questions regarding menu items. If part of the closing ***, will be responsible for storing unsold items properly cleaning all areas / counters. Must exhibit the Family Style Service model at all times.



SUPERVISORY RESPONSIBILITIES


None


EXPERIENCE/QUALIFICATIONS


Three to six months of related experience and/or training in a similar food outlet, hotel or casino atmosphere is preferred. This position requires a minimum age of 21+. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.


PHYSICAL & MENTAL DEMANDS


Must be able to effectively communicate in English. Will be required to stand for long periods, walk regularly throughout shift, bend/stoop, reach, observe, stretch, carry, push, pull, turn and lift up to 25 pounds.


CERTIFICATES, LICENSES, REGISTRATIONS


Must possess and be able to maintain a current Health Card, Liquor License, or other required certifications as required by geographical area of the property.


LANGUAGE SKILLS


Must be able to effectively communicate in English. Ability to read and write simple correspondences, memos and lists.


MATHEMATICAL SKILLS


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to work with weight measurements, volume and distance.


COMPUTER SKILLS


Must be able to use a Point-of-Sale system and cash register system accurately, effectively and expediently.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

JOB SUMMARY The Caesars Eats Runner position is responsible for receiving, packaging, preparing, cashiering and delivering Caesars Eats orders from a variety of food outlets on the property to the customer's location on property. This position is required to deliver excellent customer service as defined in the company's Family Style Service program.Part Time

The Room Service Runner is responsible for fulfilling guest requests of which may include delivering customer's In-Room food and drink orders. This role is responsible for providing the highest quality service while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation.
Responsibilities

QUALIFICATIONS:

* High School diploma or equivalent and/or experience in a hotel or a related field preferred.
* Alcohol Awareness Certification (must comply with State regulations)
* Food Handlers certification (must comply with State regulations)
* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful high pressure situations.

JOB RESPONSIBILITIES:

* Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
* Comply with certification requirements as applicable to position to include Alcohol Awareness Food Handlers Safety etc.
* Perform opening and closing side work according to Aimbridge Hospitality standards to ensure that guests are served promptly and efficiently.
* Serve guests with all food and beverage requirements in a warm friendly courteous and professional manner.
* Ensure that the room service area and Cafe wait station is kept clean and tidy.
* Follow Aimbridge Hospitality's portion control and checking procedures precisely.
* Be familiar with the operation of the P.O.S. system.
* Follow all state liquor laws.
* Maintain a warm friendly demeanor at all times.
* Ensure that all hallways are free from service debris and that all room service trays are brought back to the kitchen for breakdown and bussing.
* Perform other tasks/jobs as assigned by the supervisor or manager.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

* Now offering Daily Pay! Ask your Recruiter for more details
* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan