Partner operations manager job description

The Operating Partners role is essential to produce quality products, world class customer experiences, and team member retention. As an Operating partner you will be leading a multi-million dollar business and a team of over 70 people. Your goal is to ensure highest customer experience through leading operational excellence. The restaurant’s success will depend on your ability to lead your team and provide customer experiences that generate revenue.

MWB is a privately owned franchisee of the Whataburger family. We will build & operate, at least 30 stores in North Alabama. Our fast paced growth means rapid growth potential for your career.

We seek the best of the best to operate our restaurants. Our high performance team serves fresh, made-to-order breakfast and burgers 24/7.
Come join us in serving communities a burger so big and delicious they have to say "What-A-Burger"!


Job Summary


As Operating Partner at MWB Whataburger, you’ll put your professional and personal skills to work as you manage an entire restaurant. You’ll be responsible for bringing the most out of the Managers, Team Leaders, and Team Members who work for you as they deliver world class customer experiences on a daily basis.


Responsibilities

Think strategically about problem solving for a multimillion dollar operation Be passionate about hiring, developing, and retaining great employees Lead by example with integrity to create a safe and trusting workplace culture Have an ownership mentality for the restaurant and the local community Create world class customer experience for both guests and family members Ability to effectively manage entire restaurant team- from managers to team members Manage all aspects of the business Maintain restaurant cleanliness and culture that lives up to MWB and our brand standards


Qualifications



Ownership Mentality Entrepreneurial Spirit Lifelong Learner


Benefits/Perks



Clear Career Growth Opportunities Leadership Development Programs Schedule Flexibility Quarterly Bonus Program Online access to your schedule Time Off Benefits Service Awards Healthcare and Life Insurance Benefits 401 (k) Savings Plan Discounted Meals Scholarship Program Whataburger Family Foundation (Hardship Grant Assistance)

Who We Are
Ro is a direct-to-patient healthcare company providing high-quality, affordable healthcare without the need for insurance. Ro is the only company to seamlessly connect telehealth, in-home care, diagnostics, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has facilitated more than eight million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Visit Ro.co for more information.

Ro was named #2 in Wellness on Fast Company's 2019 list of the World's Most Innovative Companies, recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.

The Role
As a Medical Operations Manager of Vertical Partnerships, you will embed with each care vertical (CV) to ensure we are reducing patient friction points and optimizing our practitioner network to execute key initiatives and goals. You will partner with Vertical GMs and other key members of the care verticals to support strategy and operational work insofar as it involves practitioner resources and training, launch preparedness, provider-to-patient operational improvements, and leveraging the Ro Care Team in support of company goals.

We are looking for someone with a passion for healthcare and an insatiable curiosity to lead operations for our healthcare verticals. You will work with a cross-functional team to ensure that we have the staffing, processes, and performance monitoring in order to deliver high-quality care to patients.
What You'll Do:Problem identification, structuring, and analysis. Develop, analyze, and own key metrics focused on improving patient experience, reducing friction points, optimizing practitioner network performance and efficiency, and capacity modeling Scrappy, direct experimentation. Work closely with the vertical team members (product, marketing, data, care, design) to optimize the patient journey and practitioner efficiency (e.g., pilots, A/B tests, impact analyses, journey mapping) to impact metrics/goals Cross-functional collaboration. Work closely with other vertical team members, as well as central Medical Operations teams to implement new processes and impact key vertical goals Launch readiness. Ensure the operations and clinical teams are ready for any pilots, condition changes, and launches Equipping practitioners with the tools and information they need Proactively identify areas of opportunity through independent reporting and deep-dive projects Using data-driven analyses, translate conceptual questions into information for team decision-making Develop and operationalize reporting to measure the impact of executed initiatives Act as liaison between Vertical GMs and Medical Operations, operationalizing vertical-specific initiatives and launches
What You'll Bring to the Team:2-3 years experience in a highly analytic operational/strategic role Proficiency in Excel, Google Suite, and Modeling. (Looker experience is a plus) Background in developing independent quantitative analyses, presentations, and support material to successfully implement strategy or initiatives Excellent interpersonal, verbal, and written communication and presentation skills, especially with leadership stakeholders and technical teams Ability to manage multiple project timelines with multiple phases and stakeholders at the same time Experience managing projects from concept to execution, with the ability to incorporate learnings from previous projects to ensure continuous improvement Independent and strategic problem-solver who is able to anticipate and proactively answer questions within a compelling narrative Detail-oriented while able to keep the big picture in mind - both in project scope and execution.Comfortable with ambiguity; able to identify and balance both short-term actions as well as long-term strategies
We've Got You Covered:Full medical, dental, and vision insurance + OneMedical membership Healthcare and Dependent Care FSA401(k) with company match Flexible PTOWellbeing + Learning & Growth reimbursements Paid parental leave + Fertility benefits Pet insurance Student loan refinancing Virtual resources for mindfulness, counseling, fitness, and physical therapy
At Ro, we believe that our diverse perspectives are our biggest strengths - and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.

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Before we dive into the role, let's talk about flexibility. At Zip, our office is in New York City but we can hire from anywhere across the United States. Our Zipsters can choose where and when they work by taking full advantage of our hybrid-work environment.

So whether you're fully remote, mostly in the office or a mix of the two, you'll be empowered to do whatever brings out your best.
About us

We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to 14 countries (so far) - and we're just getting started.

We exist to create a world where people can live fearlessly today, knowing they're in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do.

The role

As a Senior Manager, Strategy & Operations in our Partner Success team, you will own the enablement and strategic operations arm of the partner success team. This involves overseeing strategic initiatives, managing relationships with other internal stakeholders, and providing strategic guidance to the Partner Success team. This person needs to be the subject matter expert.
What you'll do: Own the partner success operations & enablement function on the commercial team and ensure that the account management team has the information and tooling they need to operate as efficiently and effectively as possible. Lead cross-functional initiatives to create connectivity between the commercial teams and other cross-functional teams across the business. This includes overseeing process development and playbooks to standardize systems and processes. Develop a comprehensive understanding of the merchant portfolios and provide strategic guidance & insights on merchant strategy & performance. This person will become a strategic partner to our Partner Success team as they work through renewals, churn, and other adhoc requests. Champion large-scale projects that spans across various disciplines and involves collaborating with different stakeholders across the business. Oversee the individual portfolio allocations and ensure that accounts are properly categorized, assigned, and balanced across the commercial teams.Own the performance tracking & monitoring for the various portfolios across commercial teams to ensure that the organization's strategic plan is being adequately executed. Provide mentorship and strategic support to the Partner Success team and others across the commercial teams to systematize the ways we work together.
To help us level up, you'll bring: Someone with a strong foundation in account management/customer success operations, revenue operations, or sales enablement. Startup experience is preferred.Ideally someone with exceptional leadership capabilities and has experience growing and mentoring other leads. This person should be comfortable making commercially informed data-driven decisions. The candidate should have a strategic outlook and the ability to manage relationships with key stakeholders across the org to act as the voice of the account management team.
We're proud to be a values-led business. They guide us in everything we do - how we work together and create game-changing experiences for our customers and fellow Zipsters.

If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

What's in it for you?

We offer a variety of perks and benefits to support you at both work and home. Here's a taste of what you can expect!

● Flexible working culture
● Share incentive programs
● 20 days PTO every year
● Generous paid parental leave
● Leading family support policies
● 100% employer covered insurance
● Beautiful Midtown office with a casual dress code
● Learning and wellness subscription stipend
● Company-sponsored 401k match
● Remote First Friendly!

We want to make sure our recruitment processes are accessible and inclusive for all people. If there's any adjustments that need to be made to ensure you have a fair and equal experience in our recruitment process please let your Talent Acquisition Partner know. We are also a proud 2022 Circle Back initiative employer and commit to respond to every applicant.

Join us on our mission to be the first payment choice, everywhere and every day.