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What is a passenger relations representative and how to become one
A passenger relations representative is an essential part of a company, especially in industries such as transport services, cruises, and airlines. They act as a customer service representative who has a broad knowledgebase of the range of services that a company offers.
Working as a customer-facing agent of a company, a passenger relations representative is mainly responsible for answering inquiries and resolving complaints of customers and clients. They help in booking tickets, choosing schedules, arranging itineraries, and ensuring a smooth travel experience for customers.
A passenger relations representative is required to have at least a bachelor's degree in communications or related fields, but most employers will prefer work experience over educational background.
Because of the nature of this job, a passenger relations representative should have excellent communication skills, analytical and problem-solving skills, friendly demeanor, and customer service skills. They must also be able to work under pressure, especially in situations that involve irate or disappointed customers.
Avg. Salary $42,125
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.66%
Asian 6.74%
Black or African American 11.82%
Hispanic or Latino 19.46%
Unknown 5.54%
White 55.78%
Genderfemale 66.57%
male 33.43%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Passenger relations representative career paths
Key steps to become a passenger relations representative
Explore passenger relations representative education requirements
Start to develop specific passenger relations representative skills
Skills Percentages Customer Service 16.72% Reservations 15.29% PowerPoint 12.60% Strong Customer Service 10.63% Business Relationships 4.66% Complete relevant passenger relations representative training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New passenger relations representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a passenger relations representative based on U.S. Bureau of Labor Statistics data and data from real passenger relations representative resumes.Research passenger relations representative duties and responsibilities
- Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
- Use of CRS system to track and maintain all consumer relation calls.
- Document detail product complaints in Salesforce and provide appropriate reimbursement in compliance with FDA standards.
- Design PowerPoint slide presentations for county commissioner's land-use voting meetings, as well as CEO's presentations.
Prepare your passenger relations representative resume
When your background is strong enough, you can start writing your passenger relations representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a passenger relations representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable passenger relations representative resume templates
Build a professional passenger relations representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your passenger relations representative resume.
Apply for passenger relations representative jobs
Now it's time to start searching for a passenger relations representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first passenger relations representative job
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Average passenger relations representative salary
The average passenger relations representative salary in the United States is $42,125 per year or $20 per hour. Passenger relations representative salaries range between $33,000 and $53,000 per year.
What am I worth?
How do passenger relations representatives rate their job?
Passenger relations representative reviews
I enjoyed the satisfaction of assisting customers and solving problems
Updated January 8, 2025
