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Passenger relations representative skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical passenger relations representative skills. We ranked the top skills for passenger relations representatives based on the percentage of resumes they appeared on. For example, 16.7% of passenger relations representative resumes contained customer service as a skill. Continue reading to find out what skills a passenger relations representative needs to be successful in the workplace.

15 passenger relations representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how passenger relations representatives use customer service:
  • Contribute to quality customer service standards by interpreting, applying, and self-monitoring performance in accordance with department policies and procedures.
  • Provide excellent customer service and education to existing and prospective members through multiple forms of communication including online chat.

2. Reservations

Here's how passenger relations representatives use reservations:
  • Assisted members with complaints regarding roadside assistance and travel reservations.
  • Checked availability and booked reservations for owners and guest.

3. PowerPoint

Here's how passenger relations representatives use powerpoint:
  • Researched and created PowerPoint presentations offering educational assessment to CFOs and Compliance Officers regarding current legislative activity.
  • Trained peers on Powerpoint, Excel, and Word.

4. Strong Customer Service

Here's how passenger relations representatives use strong customer service:
  • Maintain professionalism and very strong customer service skills at all times.

5. Business Relationships

Here's how passenger relations representatives use business relationships:
  • Establish working relationships with vendors through ongoing communication and interaction to build a strong understanding of our business relationships.
  • Expedited completion of over 300 aged contract and drop shipment merchandise vendors, preventing loss of business relationships.

6. Inbound Calls

Here's how passenger relations representatives use inbound calls:
  • Share responsibilities with other office locations in processing membership documents and inbound calls.
  • Answered inbound calls from customers and coaches to process orders and update payment information.

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7. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how passenger relations representatives use outbound calls:
  • Assist contracted and company appraisers with completion of various residential appraisal reports through outbound calls and emails.
  • Receive inbound and make outbound calls as well as respond to clients via email.

8. Issue Resolution

Issue resolution refers to a set of processes that can be used to resolve an issue, conflict, dispute, or claim, and the ability to deal with the problems that need to be resolved, the decisions that need to be made, and the risks that need to be mitigated. Essentially, an issue resolution process intends to make it easier for people to come to a resolution following an issue.

Here's how passenger relations representatives use issue resolution:
  • Answered phones, responded to emails, and worked directly with customers for questions and issue resolution.
  • Consulted with HR Generalists on issue resolution.

9. I-9

I-9 is a government verification form that indicates, whether an individual is eligible for work in the US. The form was created by the United States Department of Homeland Security division, named as the United States Citizenship and Immigration Services (USCIS) which requires that all US citizens must fill out and submit an I-9 form to start their working career in the US. An I-9 form includes a person's identification information and education credentials, that are ought to be verified by the employer.

Here's how passenger relations representatives use i-9:
  • Set up new hire paperwork and make sure W-4 and I-9 is filled out correctly.

10. Alumni

Alumni is a term used for graduate students of a school, college, university, or any other educational institution. The term is also used for employees of a company or a previous member of a group or an organization that has been retired. Alumni represent the institutions or organizations that they were previously associated with.

Here's how passenger relations representatives use alumni:
  • Assisted in coordinating reunion events for Washington University Alumni.
  • Fostered positive and long-lasting relationships with alumni and parents

11. Customer Issues

Here's how passenger relations representatives use customer issues:
  • Respond to customer issues in person or via telephone.
  • Requested policy exceptions and detailed customer issues during communications with store management, as well as District Managers and General Managers.

12. Subpoenas

Subpoenas are formal and legal documents issued mostly by a court or some other government agency that demands the presence of the person the document is addressed to, to show up at court. Subpoenas are issued to individuals whom the court wants to appear either as a witness in a particular case in order to testify or to provide any evidence such as an object or a document.

Here's how passenger relations representatives use subpoenas:
  • Draft and prepare Administrative Closures, Final Agency Decisions, Conciliation Agreements and Subpoenas.

13. Customer Inquiries

Here's how passenger relations representatives use customer inquiries:
  • Identified and resolved complex customer inquiries effectively.
  • Answered an average of 700 calls per day by addressing customer inquiries, solving problems and providing new university information.

14. Press Releases

Here's how passenger relations representatives use press releases:
  • Author and publish press releases, write feature stories on athletes, and operate social media during events.
  • Authored monthly press releases, media alerts, and daily social media content.

15. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how passenger relations representatives use hr:
  • Facilitated bill/pay rate negotiations between HR Department and Managers and obtained contract extensions for employees.
  • Partner with operations, services, sales, HR, and sales organizations to support exempt and non-exempt recruiting needs.
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List of passenger relations representative skills to add to your resume

Passenger relations representative skills

The most important skills for a passenger relations representative resume and required skills for a passenger relations representative to have include:

  • Customer Service
  • Reservations
  • PowerPoint
  • Strong Customer Service
  • Business Relationships
  • Inbound Calls
  • Outbound Calls
  • Issue Resolution
  • I-9
  • Alumni
  • Customer Issues
  • Subpoenas
  • Customer Inquiries
  • Press Releases
  • HR
  • Press Conferences
  • Customer Satisfaction
  • Customer Interaction
  • Conference Calls
  • Hippa
  • Medicaid
  • Computer System
  • Appraisal Orders
  • Distributors
  • CSR
  • Government Regulations
  • Facebook
  • Move-In Process
  • Loan Applications
  • Community Events
  • Ambassadors
  • Appraisal Process
  • Payment Issues
  • Appraisal Reports
  • FMLA

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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