How to hire a passenger service supervisor

How to hire a passenger service supervisor, step by step

Here's a step-by-step passenger service supervisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a passenger service supervisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new passenger service supervisor
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your passenger service supervisor job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a passenger service supervisor for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A passenger service supervisor's background is also an important factor in determining whether they'll be a good fit for the position. For example, passenger service supervisors from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of passenger service supervisors.

   Type of Passenger Service Supervisor	Description	Hourly rate
   Passenger Service Supervisor		$14-22
   Service Lead	A service lead is a professional who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns... Show more	$23-68
   Regional Supervisor	The regional supervisor determines the operational practices of all stores in the area, making sure each runs smoothly, cleanly, complies with marketing and sales campaigns, and meets budget and sales goals. They run operations in a certain area and make sure that all activities and workers are working to achieve targets... Show more	$19-44

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Safety Procedures
   • TSA
   • OSHA
   • Disciplinary Actions
   • Customer Satisfaction
   • Reservations
   • Employee Training
   • Security Procedures
   • Aircraft Weight
   • Safety Program
   • Ticket Counter
   • On-Time Departures
   • Service Issues
   • FAA

   Check all skills

   Responsibilities:

   • Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
   • Advise DOD military and civilian personnel and dependents on travel and transportation services.
   • Oversee and insure compliance with all FAA require records and daily testing at security checkpoint.
   • Monitor & maintain daily reports including arrival-departure schedule times, reservations, baggage claim volume and U.S. customs inquiries when request.
   • Fax confirmation of travel reservations to other administrative offices.
   • Analyze specific programmatic issues, using FAA safety information systems, to determine feasibility of policy alternatives.

3. Make a budget

   Including a salary range in your passenger service supervisor job description is a great way to entice the best and brightest candidates. A passenger service supervisor salary can vary based on several factors:

   • Location. For example, passenger service supervisors' average salary in west virginia is 34% less than in new york.
   • Seniority. Entry-level passenger service supervisors earn 36% less than senior-level passenger service supervisors.
   • Certifications. A passenger service supervisor with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a passenger service supervisor's salary.

   Average passenger service supervisor salary

   $38,034yearly

   $18.29 hourly rate

   ---

   Entry-level passenger service supervisor salary

   $30,000 yearly salary

   Updated December 21, 2025

4. Writing a passenger service supervisor job description

   A good passenger service supervisor job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a passenger service supervisor job description:

   Passenger service supervisor job description example

   Are you a detail-oriented problem solver who focuses on providing outstanding customer service?
   
   Join our ATS family and start your career as a Passenger Service Supervisor!
   
   ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.
   
   Job Responsibilities:
   
   * Supervise and direct the work of all passenger service agents on your shift as they check in passengers and luggage and address passenger questions and concerns
   * Manage passenger service agent manpower to ensure adequate staffing on your shift
   * Serve as point person for customers and management to alert them to any irregular operations which may cause delays or otherwise impact service to our customers
   * Be responsible for conducting on the job training for new team members
   * Observe and enforce all safety regulations and company policies
   * Assist with all passenger service duties (checking in passengers, luggage, and communicating with passengers, and coordinating ticket counter activities with vendors, flight and ground handling teams) as needed
   
   Qualifications:
   
   * Have excellent computer skills
   * Possess a valid driver's license with a clean driving record (only required for some airports)
   * Be at least 18 years old and possess a high school diploma, GED, or work experience equivalent
   * Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check
   * If you are applying at the following locations: San Francisco (SFO), proof that you are fully vaccinated against COVID-19 with a vaccine recognized by the CDC is required for employment.
   
   Physical Requirements:
   
   * Lift up to 70 pounds (32 kg) on a regular basis
   * Stand, lift, bend, push and pull on a frequent basis and for extended periods
   * Work around jet and machinery noises
   
   Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays. The successful ATS team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
   
   ATS employees should apply through ADP
   
   M/F Disabled and Vet Equal Opportunity Employer

   Copy this example

   

5. Post your job

   There are a few common ways to find passenger service supervisors for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your passenger service supervisor job on Zippia to find and recruit passenger service supervisor candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting passenger service supervisors requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new passenger service supervisor

   Once you have selected a candidate for the passenger service supervisor position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new passenger service supervisor. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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