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Pc/lan analyst skills for your resume and career
15 pc/lan analyst skills for your resume and career
1. PC
- Supported and configured PC hardware/software.
- Provided setup, installation and configuration of PC workstations, laptops, printers, Network Interface Cards, and PCMCIA cards.
2. Desk Support
- Provided Level I Help Desk support on hardware and software issues.
- Provided technical/helpdesk support for company products.
3. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Worked in cross-departmental team centers to ensure quality customer service to North American manufacturing sites and distribution warehouses.
- Received Customer Service Support service excellence awards for mediating customer service request escalations.
4. Remote Desktop
- Provided second level remote desktop support for the WFDC managed platform in a dynamic help desk call center environment.
- Adopted remote desktop support tools, improving productivity, increasing satisfaction, and reducing downtime.
5. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Maintained, cataloged, and organized in-stock equipment for Wholesale technical support.
- Provided first level technical support and training for client/server applications.
6. Computer System
- Provided troubleshooting of Microsoft Windows Vista/XP/NT 4.0/2000 computer systems.
- Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephone.
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- Performed troubleshooting on hardware, software, and LAN connectivity equipment, providing analysis and end-user orientation of computing environment.
- Provide LAN support to Wells Fargo team members in the Bay Area, including analysts, consultants, and senior executives.
8. Software Applications
A software application is any computer program developed and used by consumers, such as Microsoft's suite of products (Office, Excel, Word, PowerPoint, Outlook, etc.), Internet browsers such as Firefox, Safari, and Chrome, or browser add-ons that Defendant preinstalls or causes to be preinstalled onto a Covered Product. The software application is designed to help the user perform specific tasks - personal, educational, and business functions.
- Resolved clients' problems associated with the company's custom built and packaged software applications.
- Install, upgrade, deploy, test, maintain and troubleshoot software applications and OS.
9. Diagnostic Tools
- Used diagnostic tools to determine problems associated with network connectivity, systems performance and workstation hardware/software.
10. Network Problems
- Assumed additional duties for LAN/WAN Group by handling on-site network problems and server upgrade projects.
- Analyze network problems, determines if vendor assistance is required and coordinates corrective actions.
11. Windows XP
- Leverage extensive experience in multiple OS environment including mainframe connectivity, security, Windows XP and Windows 7 workstations.
- Performed all desktop administration and Windows XP image deployment and creation for a user population of over 250.
12. Technical Assistance
Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.
- Provided technical assistance in identifying, evaluating and developing systems and procedures to meet user standards.
- Provided technical assistance and escalate to appropriate technical resources.
13. SCCM
- Installed software via SCCM console.
- Level II) Performed system monitoring queries with Microsoft SCCM 2012.
14. Citrix
- Provided Level II support for Help Desk Analysts and performed software installs on Citrix Server Farm.
- Processed remote access requests including SecureID, ACE Server, Citrix Mainframe, NT and Cisco.
15. OS
In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.
- Provided maintenance and upkeep of all file servers, including OS patches and drivers.
- Mass OS and software deployment planning and implementation
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What skills help Pc/Lan Analysts find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What pc/lan analyst skills would you recommend for someone trying to advance their career?
Kate Marek Ph.D.
Director and Professor, Dominican University
What type of skills will young pc/lan analysts need?
Joshua Davis Ph.D.
Lecturer, Carleton College
What technical skills for a pc/lan analyst stand out to employers?
Chirag Parikh Ph.D.
Computer Engineering Chair, Grand Valley State University
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
List of pc/lan analyst skills to add to your resume
The most important skills for a pc/lan analyst resume and required skills for a pc/lan analyst to have include:
- PC
- Desk Support
- Customer Service
- Remote Desktop
- Technical Support
- Computer System
- Lan
- Software Applications
- Diagnostic Tools
- Network Problems
- Windows XP
- Technical Assistance
- SCCM
- Citrix
- OS
- Switches
- Help-Desk Support
- Remedy
- SharePoint
- Windows Server
- Technical Alternatives
- Workstations
- VPN
- User Accounts
- Novell
- Pc Support
- Windows NT
- Phone Support
- VoIP
- Microsoft Windows
- DHCP
- Desktop Hardware
- Lotus Notes
- Level Support
- User Computers
- TCP/IP
- Software Deployment
- Software Issues
- DNS
- Network Troubleshooting
- Data Communication Networks
- Network Connectivity
- Trouble Tickets
- Blackberry
- Symantec Ghost
Updated January 8, 2025
