Personal banking representative job description
Updated March 14, 2024
9 min read
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Example personal banking representative requirements on a job description
Personal banking representative requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in personal banking representative job postings.
Sample personal banking representative requirements
- Bachelor's degree in finance or related field
- 2+ years of experience in a banking environment
- Proficiency in Microsoft Office Suite
- Licensed in life and health insurance
- Knowledge of banking regulations
Sample required personal banking representative soft skills
- Excellent customer service skills
- Strong communication skills
- Detail-oriented
- Ability to problem solve
- Ability to work in a fast-paced environment
Personal banking representative job description example 1
FNB personal banking representative job description
Primary Office Location:
5431 Page Rd. Ste 120. Durham, North Carolina. 27703.
Join our team. Make a difference - for us and for your future.
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Position Title: Personal Banking Representative 2
Business Unit: Retail
Reports To: Varies Based on Assignment
Position Overview:
This position is primarily responsible for processing deposit accounts and loan products, selling products and services, assisting in the sale of loan products and performing various operational duties. The incumbent provides the highest quality of service to every customer.
Primary Responsibilities:
Processes deposit accounts, obtains required papers from customers, keys data into the system and prepares paperwork to open or close accounts according to established policies and procedures.
Processes loan products, obtains all documentation needed for approval such as credit report, title search, collateral evaluation, etc. and forwards the documentation to Credit Support for processing and distribution of loan proceeds according to established policies and procedures.
Sells products and services, determines customer financial needs, suggests appropriate products and services and assists in set-up according to established policies and procedures.
Makes weekly outside sales calls as required by the Branch Manager and assists with sales chart updates and goals.
Assists in the sale of loan products, interviews customers to determine an appropriate loan product to meet the customer's financial need and prepares loan applications according to established policies and procedures.
Assists the Branch Manager with weekly branch sales meeting and coaching sessions and applicable sales activities.
Assists in the development and management of Teller referral skills.
Completes weekly call reports and branch sales plans.
Provides customer service, responds to customer inquiries, performs research to obtain information concerning products and assists with the resolution of complaints according to established policies and procedures.
Performs various operational duties such as balancing the ATM, performing Teller duties and assisting customers with safe deposit boxes according to established policies and procedures.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Education:
High School or GED
Minimum Years Experience:
3
Special Skills:
Excellent customer service skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Experience in a related or banking operational position. Knowledge of various government regulations such as Regulation CC, DD, O, and Z and how these regulations relate to the job preferred.
Special Licenses and Certificates:
Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.
Physical Requirements:
N/A
5431 Page Rd. Ste 120. Durham, North Carolina. 27703.
Join our team. Make a difference - for us and for your future.
n
Position Title: Personal Banking Representative 2
Business Unit: Retail
Reports To: Varies Based on Assignment
Position Overview:
This position is primarily responsible for processing deposit accounts and loan products, selling products and services, assisting in the sale of loan products and performing various operational duties. The incumbent provides the highest quality of service to every customer.
Primary Responsibilities:
Processes deposit accounts, obtains required papers from customers, keys data into the system and prepares paperwork to open or close accounts according to established policies and procedures.
Processes loan products, obtains all documentation needed for approval such as credit report, title search, collateral evaluation, etc. and forwards the documentation to Credit Support for processing and distribution of loan proceeds according to established policies and procedures.
Sells products and services, determines customer financial needs, suggests appropriate products and services and assists in set-up according to established policies and procedures.
Makes weekly outside sales calls as required by the Branch Manager and assists with sales chart updates and goals.
Assists in the sale of loan products, interviews customers to determine an appropriate loan product to meet the customer's financial need and prepares loan applications according to established policies and procedures.
Assists the Branch Manager with weekly branch sales meeting and coaching sessions and applicable sales activities.
Assists in the development and management of Teller referral skills.
Completes weekly call reports and branch sales plans.
Provides customer service, responds to customer inquiries, performs research to obtain information concerning products and assists with the resolution of complaints according to established policies and procedures.
Performs various operational duties such as balancing the ATM, performing Teller duties and assisting customers with safe deposit boxes according to established policies and procedures.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Education:
High School or GED
Minimum Years Experience:
3
Special Skills:
Excellent customer service skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Experience in a related or banking operational position. Knowledge of various government regulations such as Regulation CC, DD, O, and Z and how these regulations relate to the job preferred.
Special Licenses and Certificates:
Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.
Physical Requirements:
N/A
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Personal banking representative job description example 2
First State Insurance, LLC personal banking representative job description
First State Bank has an immediate full-time Teller/Personal Banker Representative position available for an enthusiastic individual seeking to work in a team environment. We want to provide the greatest possible opportunity and incentive for our employees' growth and well-being and to challenge our employees to deliver our promise of "First For You". First State Bank is proud of the excellent reputation we have in the communities we serve.
The successful candidate must be able to perform daily bank operations work, and implementation of procedures as defined by the Retail Supervisor. Provide excellent service and support to external and internal customers.
Responsibilities:
•Process financial transactions promptly and accurately
•Strictly adhere to all bank policies and procedures
•Prioritize customers' needs and wants
•Provide impeccable customer service
•Communicate professionally with all customers and coworkers
Teller/PBR Qualifications and Skills:
•High School diploma or GED required
•Teller or banking experienced preferred, but not required
•Relevant Computer Skills
•Cash handling and customer service experience required
•Ability to maintain a high level of confidentiality
•Ability to multi-task and work with minimal supervision
First State Bank/Town and Country Insurance Agency is and EO Employer- M/F/Vets/Disabled
*Why First State Bank:*
First State Bank has seven locations to serve you and all of your banking needs.
"Our mission is to make certain our customers know that we truly are "First for You!" We strive to provide you with superior, quality service by highly trained, professional staff and the comfort of a personal atmosphere to make you feel at home when you walk through the door.
Come to work for us and find:
•Competitive benefit package
•Five day work week, will work a Saturday rotation
•We believe in work/life balance
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The successful candidate must be able to perform daily bank operations work, and implementation of procedures as defined by the Retail Supervisor. Provide excellent service and support to external and internal customers.
Responsibilities:
•Process financial transactions promptly and accurately
•Strictly adhere to all bank policies and procedures
•Prioritize customers' needs and wants
•Provide impeccable customer service
•Communicate professionally with all customers and coworkers
Teller/PBR Qualifications and Skills:
•High School diploma or GED required
•Teller or banking experienced preferred, but not required
•Relevant Computer Skills
•Cash handling and customer service experience required
•Ability to maintain a high level of confidentiality
•Ability to multi-task and work with minimal supervision
First State Bank/Town and Country Insurance Agency is and EO Employer- M/F/Vets/Disabled
*Why First State Bank:*
First State Bank has seven locations to serve you and all of your banking needs.
"Our mission is to make certain our customers know that we truly are "First for You!" We strive to provide you with superior, quality service by highly trained, professional staff and the comfort of a personal atmosphere to make you feel at home when you walk through the door.
Come to work for us and find:
•Competitive benefit package
•Five day work week, will work a Saturday rotation
•We believe in work/life balance
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Personal banking representative job description example 3
First Bancorp personal banking representative job description
Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 110 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company's "banking for good" mantra. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There's an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!
**A Brief Overview**
A Personal Banking Representative assists customers by answering inquiries/requests, processing transactions, opening new accounts, and informing on products and services. A Personal Banking Representative is responsible for cross-selling the Bank's products and balancing a cash drawer. The Representative will develop and maintain account relationships by providing solutions and resolving customer problems through quality customer service and product knowledge.
**What you will do**
+ Assist customers with a wide range of inquiries and requests.
+ Process deposits/withdrawals and redeem/negotiate cash instruments for consumer and commercial customers while maintaining a balanced cash drawer.
+ Open new accounts and provide product/service information.
+ Accept wire order agreements, stop payment requests, and dispute forms and send to appropriate departments for processing.
+ Process transactions accurately and adhere to all compliance requirements.
+ Review daily reports and perform maintenance on accounts.
+ Recognize and develop opportunities for cross-selling FirstBank products and services.
+ Sell bank products and meet company sales goals.
+ Demonstrate knowledge and understanding of new account systems and account documentation requirements and disclosures.
+ Perform other duties and projects as assigned by the market or region.
+ Understand and comply with all provisions of the Safety in the Workplace policy.
+ Hours can vary from 35-40/week.
**Minimum Requirements**
+ Entry-level job with little or no prior relevant work experience in the function
**Preferred Requirements**
+ Cash handling and customer-service experience
**Knowledge, Skills, and Abilities**
+ Good customer-service skills and the ability to work well with others
+ Basic mathematic and problem-solving skills
+ Comfortable in a sales environment
+ Detail-oriented with the ability to multi-task and change directions quickly
**Working Conditions and Physical Requirements**
+ Frequently remains stationary throughout a typical business day
+ Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
+ Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
+ Occasionally positions self to access drawers and shelves of various heights
+ Frequently reaches for and handles paperwork and files
+ Constantly communicates with customers, coworkers, and management in-person and on the phone
+ Must be able to exchange accurate information
**Salary Range**
$20 Per Hour
**Statement of Benefits**
FirstBank offers a suite of benefits that support our employees' professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D.
**This Job may be eligible for the:**
+ Teller Balancing Incentive Plan
+ New Accounts Cross-Sell Queue Incentive Plan
FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
**A Brief Overview**
A Personal Banking Representative assists customers by answering inquiries/requests, processing transactions, opening new accounts, and informing on products and services. A Personal Banking Representative is responsible for cross-selling the Bank's products and balancing a cash drawer. The Representative will develop and maintain account relationships by providing solutions and resolving customer problems through quality customer service and product knowledge.
**What you will do**
+ Assist customers with a wide range of inquiries and requests.
+ Process deposits/withdrawals and redeem/negotiate cash instruments for consumer and commercial customers while maintaining a balanced cash drawer.
+ Open new accounts and provide product/service information.
+ Accept wire order agreements, stop payment requests, and dispute forms and send to appropriate departments for processing.
+ Process transactions accurately and adhere to all compliance requirements.
+ Review daily reports and perform maintenance on accounts.
+ Recognize and develop opportunities for cross-selling FirstBank products and services.
+ Sell bank products and meet company sales goals.
+ Demonstrate knowledge and understanding of new account systems and account documentation requirements and disclosures.
+ Perform other duties and projects as assigned by the market or region.
+ Understand and comply with all provisions of the Safety in the Workplace policy.
+ Hours can vary from 35-40/week.
**Minimum Requirements**
+ Entry-level job with little or no prior relevant work experience in the function
**Preferred Requirements**
+ Cash handling and customer-service experience
**Knowledge, Skills, and Abilities**
+ Good customer-service skills and the ability to work well with others
+ Basic mathematic and problem-solving skills
+ Comfortable in a sales environment
+ Detail-oriented with the ability to multi-task and change directions quickly
**Working Conditions and Physical Requirements**
+ Frequently remains stationary throughout a typical business day
+ Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
+ Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
+ Occasionally positions self to access drawers and shelves of various heights
+ Frequently reaches for and handles paperwork and files
+ Constantly communicates with customers, coworkers, and management in-person and on the phone
+ Must be able to exchange accurate information
**Salary Range**
$20 Per Hour
**Statement of Benefits**
FirstBank offers a suite of benefits that support our employees' professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D.
**This Job may be eligible for the:**
+ Teller Balancing Incentive Plan
+ New Accounts Cross-Sell Queue Incentive Plan
FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Updated March 14, 2024
Updated March 14, 2024