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Personal banking representative skills for your resume and career
15 personal banking representative skills for your resume and career
1. Bank Products
Those products which a bank offers to its customers are called bank products. There a variety of services that a bank offers to attract customers. Some of the banking products/ services are: giving loans, overdrafts, check payments, exchange of foreign currency, consultancy services credit, debit and ATM cards, home and online banking.
- Develop and maintain customer relationships by selling bank products and providing excellent customer service.
- Provided extraordinary customer care to new and existing customers with a focus on the sale of all bank products and services.
2. Profiling
- Develop and maintain relationships with Wells Fargo partners to maximize business opportunities by building relationships through profiling and uncovering additional needs.
- Identified cross-sell opportunities, including opportunities to refer customers to other sales representatives through proper customer profiling and needs-based selling.
3. Customer Inquiries
- Provided additional service to customers by answering customer inquiries and reconciling customer statements with bank records.
- Job responsibilities included answering calls professionally, responding to customer inquiries.
4. Financial Products
Financial products refer to instruments through which an individual can invest, borrow or save money. Such devices include credit cards, shares, deposits, bonds, and loans.
- Provided individual attention to satisfy customers with financial products and banking questions.
- Provided expert financial counseling and banking services, by evaluating client requirements, to present them exceptional financial products and services.
5. Financial Services
Financial services are economic services that are offered by the finance sector, which includes banks, financial institutes credit-card agencies, insurance companies, accountancy firms, and others that handles assets. Organizations in the financial services sector are concerned with money and risk management.
- Managed and assessed Financial Service Representatives' performance, by creating individual development programs.
- Assisted customers in selection of various accounts such as checking, saving, fixed deposits, and other financial services.
6. Customer Issues
- Resolved unresolved customer issues quickly and creatively.
- Provided excellent customer service; fielded and resolved customer issues, and consulted customers on all banking products.
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- Created and executed marketing/PR campaigns, including new product introductions and existing product development.
- Create email-marketing campaigns to our service customers, prospective customers, and current customers.
8. Cross-Selling
- Maintained customer relationships while continually assessing cross-selling opportunities.
- Led all Peak-Time Personal Banking Representatives in cross-selling sales in three of the six months of employment.
9. Quality Customer Service
- Provide quality customer service to individuals and cohesively bind insurance coverage if client meets underwriting guidelines.
- Provide consistent quality customer service to both internal and external customers by exceeding established standards.
10. Bonds
- Perform day to day teller transactions; selling traveler's checks and bonds, balancing cash & handling foreign currency.
- Verify deposit amounts, examines checks, bonds, money orders, savings withdrawals, to determine their negotiability.
11. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Trained on Peer-to-peer programs and received Best Product Knowledge Award chosen from all trainers in the southeast region.
- Leveraged in-depth product knowledge to assist the bank in meeting and often exceeding monthly campaign goals.
12. Cash Handling
- Managed account opening processes with minimal errors and comfortably completed cash handling transactions.
- Cash handling in large volumes.
13. Account Maintenance
Account maintenance is a practice in accounting that ensures that all transactions and accounting records are per the general principles of accounting and applicable laws. The accounts should be maintained enough to permit the annual audit and clear the inspection of financial statements.
- Job Duties: Assisting customers with account maintenance including opening/closing accounts, updating customer information, along with other miscellaneous requests.
- Respond to customer service requests and provide account maintenance and relationship servicing.
14. Loan Applications
A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.
- Gathered consumer loan application information from clients and entered the information into the Consumer Lending origination database.
- Processed various personal and business loan applications including signature functions and provided input for system enhancement.
15. Cash Management
- Experience in Annuity Sales Cash Management Experience, IRA administration & knowledge of all consumer & business deposit products.
- Coordinate structuring and execution across multiple bank products including credit and cash management products.
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List of personal banking representative skills to add to your resume
The most important skills for a personal banking representative resume and required skills for a personal banking representative to have include:
- Bank Products
- Profiling
- Customer Inquiries
- Financial Products
- Financial Services
- Customer Issues
- Marketing Campaigns
- Cross-Selling
- Quality Customer Service
- Bonds
- Product Knowledge
- Cash Handling
- Account Maintenance
- Loan Applications
- Cash Management
- ATM
- Customer Transactions
- Cross-Sell
- Financial Transactions
- Loan Products
- Customer Service
- Real Estate
- Equity Loans
- Loan Payments
- Customer Accounts
- Wire Transfers
- Bank Policies
- Business Accounts
- Life Insurance
- Auto Loans
- Business Relationships
- Savings Accounts
- Outbound Calls
- Bank Accounts
- Account Opening
- Inbound Calls
- Client Relationships
- Bank Services
- Probate
- Annuities
- CDS
- Customer Complaints
- Credit Card
- Customer Portfolio
- Notary
- Consumer Loans
- Consumer Products
Updated January 8, 2025
