Phlebotomy program coordinator job description

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Job Title:
Phlebotomy Coordinator

Cost Center:
301351247 Lab-Phlebotomy

Scheduled Weekly Hours:
40

Employee Type:
Regular

Work Shift:

Job Description:
JOB SUMMARY

Work Shift: Monday-Friday 1:30 pm-9:30 pm

**This position may be eligible for a sign on bonus!**

The Phlebotomy Coordinator takes requests from departments and affiliated medical facilities to schedule appointments for collection of specimens. This individual records accurate information in website databases for the Marshfield Clinic Health System to utilize within established timeframes and guidelines. The Phlebotomy Coordinator must provide accurate information for billing procedures and maintaining records required by federal, state or organizational guidelines.

JOB QUALIFICATIONS

EDUCATION
For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.
Minimum Required: High school diploma or equivalent.

Preferred/Optional: Successful completion of a medical terminology course and post-secondary courses related to health care.

EXPERIENCE
Minimum Required: Experience with customer service. Demonstrated proficiency with the Microsoft Office Suite.

Preferred/Optional: Two years' experience with customer service within a healthcare organization.

CERTIFICATIONS/LICENSES
The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.
Minimum Required: None

Preferred/Optional: None

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Location

Strong Memorial Hospital

Full/Part Time Full-Time

Favorite Job

Regular/Temporary Regular

Opening

Full Time 40 hours Grade 095 Phlebotomy

Responsibilities

POSITION SUMMARY :

Under direction of the Department Education Manager and with supervision from the Phlebotomy Course Manager: oversees clinical and didactic educational activities; assists in development and maintenance of the course curriculum; implements program recruitment strategies; and provides graduates with information on interviewing and applying for employment in UR Medicine Labs. Assists with didactic and clinical training of additional programs as scheduled.

Latitude for independent judgement. Responsible for technical performance of students in assigned area of responsibility.

TYPICAL DUTIES :

Responsibility

Training Responsibilities:

+ Manages day to day operations of the student training as assigned. Works closely with the Phlebotomy Course Manager and Phlebotomy supervisors to ensure that scheduling of both clinical and didactic experiences aligns with program goals without creating interruptions in patient care.

+ Interfaces with pre-analytic supervisors, schedulers and trainers to coordinate student didactic and clinical experiences per URMC Phlebotomy Department policies.

+ Assists in development of curriculum; oversees and participates in clinical and didactic instruction; assesses student success on an ongoing basis in the professional and clinical arenas. Keeps organized and secure records on student learning outcomes.

Recruitment and Candidate Selection:

+ Receives, reviews and screens applications to the program and leads the admissions committee in selecting appropriate applicants. Ensures that interviews are scheduled appropriately. Assists in Leading Admissions Committee meetings providing a summary of applicant data. Corresponds directly with potential candidates and maintains this connection with incoming phlebotomy students.

Clinical Training of Additional Affiliated Programs:

+ Assists (per availability as needed) the Phlebotomy Department in providing:

+ didactic training to internal URMC Departments

+ clinical hands on training to external affiliates including but not limited to: the BOCES WEMOCO High School Program and East High School Program.

Orientation & Onboarding:

+ Ensures that incoming students are properly trained on accessing the curriculum and informed of the program expectations.

+ Oversees selection of orientation materials for incoming students. Ensures that incoming students are acclimated to the department and PSC’s.

+ Liaises with Department Recruiter to bridge to employment opportunities for incumbent graduates.

Clerical Duties:

+ Oversees event planning, recruitment, creating publications, room scheduling, meeting minutes and other program functions as required.

Other duties as assigned.

QUALIFICATIONS :

+ Associates degree in science, management, or a related field preferred.

+ Two years of phlebotomy experience with an additional two years of experience training in Phlebotomy; or an equivalent combination of education and experience required.

+ Excellent interpersonal and leadership skills in a team environment required.

+ Strong verbal and written communication skills required.

+ Exceptional multitasking and organizational abilities. Able to complete tasks efficiently and accurately with minimal supervision preferred.

+ Advanced skills with computer-based systems and keyboarding.

+ Exceptional problem-solving skills with the ability to adjust accordingly in dynamic situations preferred

+ (Phlebotomy Technician Certification) preferred

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Shift : 40 Hours per week

Location: 9100 W 74 ^th Street, Merriam, KS 66204

The community you'll be caring for:

At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.

The role you'll contribute:

The Phlebotomy Coordinator facilitates phlebotomy services throughout Shawnee Mission Medical Center by providing training & education to all laboratory and hospital staff. He/She promotes the delivery of high quality laboratory services to patients, clients and other customers. Responsible for daily coordination and direction of workflow at assigned site; monitors and ensures adequate staffing levels on a daily and shift basis.

The value you'll bring to the team:

• Maintains all the essential job functions of the Laboratory Assistant position.
• Organizes, prioritizes, distributes and shares work assignments fairly and in a manner that ensures specimens are collected and processed in a timely fashion.
• Communicates in a friendly, professional manner with patients, visitors and associates.
• Shows enthusiasm in the workplace; actively involved in promoting morale & encouraging others.
• Contributes to ongoing peer review process and to betterment of the section with constructive ideas.
• Seeks opportunities to work cooperatively with other members of the hospital & system.
• Works as needed to ensure appropriate staffing levels on all shifts and the outpatient area. .
• Assist as requested with in-hours phlebotomy training program.
• Assists staff in adapting to changing customer requirements.
• Attendance pattern reflects commitment to job requirements & patient care needs.
• Organizes and participates fully in daily operations, making decisions and solving problems as needed.
• Examines existing processes, problems and continuously looks for ways to do things better.
• Demonstrates & models positive behaviors which are supportive of change.
• Utilizes critical thinking to recognize & resolve problems, documents corrective actions, and communicates to team.
• Works independently
• Uses time efficiently when regular workload is done.
• Cross-trained between laboratory areas.
• Limits personal phone calls & business so as not to compromise productivity.
• Takes responsibility for own actions; openly admits mistakes & seeks ways to correct the problem.
• Models outstanding patient & customer service; holds staff accountable for the same.
• Anticipates, identifies and/or resolves problems related to customer satisfaction.
• Collects specimens from patient using age-appropriate techniques; labels and prepares specimens for transport; performs related data entry functions in a careful and timely fashion with scrupulous attention to identification and handling.
• Completes all necessary clerical duties in documenting workload and securing correct patient billing.
• Collaborates with nursing staff, clinical educators & lab leadership in the development, implementation & evaluation of phlebotomy program.
• Follows established safety & biohazard protocols.
• Organizes & prioritizes workflow to meet established turnaround times.
• Adjusts to changing customer needs by adapting work habits, schedules, or matters of personal convenience to improve service.
• Recognizes that the attainment of knowledge is every employee's responsibility & accepts accountability for staying current on all written or electronic communication.
• Enhances technical & professional knowledge in one or more aspects of laboratory medicine by participation in mandatory & continuing education opportunities.
• Recognizes and supports cost-effective ideas and initiatives.
• Maintains appropriate level of inventory and stock within the draw stations.
• Maintain all patient information files related to phlebotomy services; updating as needed.
• Monitor all registrations for physician clinics and home health patients to ensure accurate billing records for optimal reimbursement of services.
• Understands & utilizes department resources, including department manuals, administrative policy manuals, safety manuals, MSDS & reference material.
• Conserves time for lab leadership by anticipating needs & researching questions & issues.

Qualifications

The expertise and experiences you'll need to succeed:

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