Principal technical writer job description

ASRC Federal NetCentric Technology is a premier provider of systems engineering, software engineering, system integration and product support services for Army C5ISR mission-critical systems.
We are seeking a
Senior Principal Technical Writer
tosupport the Army program management office at the Aberdeen Proving Ground, MD to provide product support for the development, delivering, publishing, and maintaining of data deliverables/products for the systems identified above.


Roles/Responsibilities:



Oversee and manage all IETM/ETM development in order to ensure that these products are delivered within cost, on time, and within CDRL specifications. Develops and reviews US Army Technical Publication in support of C4ISR systems. Ensure compliance of all US Army Technical Publication in accordance with US Army regulatory guidance and military standards. Able to develop and edit in XML. Document Configuration Management for creating, developing new and changing existing Army Operator, Maintainer and Sustainment level Technical Publications. Analyze Engineering Drawings, Parts List and wiring diagrams for the implementation of Engineer Change Proposals (ECP), 2028s, and Publication Change Requests (PCR). Attend Validations, Verifications and Logistics Demonstrations to perform onsite, real time XML changes to the IETMs in the field. Manage the XML for the weapon system documentation to include but not limited to: IETMs, Electronic Technical Manuals (ETM), Software User Manual (SUM), Software Administrative Manual (SAM). Adhere to stylesheet and DTD rules. Ensure IETM XML is error free using business rules and source verifier. The ability to prepare a publication for authentication process for upload into the LDAC and ADP electronic library systems. Familiar with Repair Parts and Special Tools List (RPSTL) data to implement into the IETM. Support logistics events for C4ISR systems. Performs Quality Assurance checks on manuals and training materials. Responsible for establishing style guides for products. Performs final assembly/publishing of manuals.



Requirements



Requirements:



Master's degree in business or in a related field. Minimum of ten (10) years related experience.


XML writer with experience in developing military hardware and software technical documentation in accordance with Interactive Authoring and Display Systems (IADS) compliant Interactive Electronic Manuals (IETM) and US Army publications MIL-STDs relating to weapon systems. Secret Clearance.



Additional Requirements:



Twelve (12) additional years of direct relevant technical experience or relevant military service may be substituted for education or eight (8) additional years direct relevant technical experience or relevant military service with a Bachelor's Degree. Knowledge in one or more of the following products: MMC, JBC-P, FBCB2, MFoCS, LFED, PFED, CENTAUR, AFATDS, JDOCS, CPI2, Cyber SU, TDI, TSI, TCI or CPCE a plus.



**COVID-19 Vaccination Requirement Statement


The COVID-19 vaccination requirement in Executive Order 14042 and FAR 52.223-99 is currently not effective. But please note that if those or other related requirements become effective, positions will require successful candidates to obtain and show proof of COVID-19 vaccination(s). ASRC Federal is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.


EEO Statement


ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

We are seeking an innovative and experienced Technical Writer who is ready for the challenges, responsibilities, and rewards that come with working in a high-energy, fast-paced environment. ST Engineering iDirect is dedicated to providing next generation solutions for broadband IP networking via satellite networks. As the leading innovators in this new space, our diverse and talented team of internet, satellite, and telecommunications professionals continues to break new ground and create significant opportunities for network operators, for service providers/resellers, and for corporate networking professionals.

Technical writers at ST Engineering iDirect produce documentation that helps customers engage with and get the most out of our products and services. We work closely with developers, product owners and product managers, in an Agile development environment. We're passionate about creating the best documents for our customers, and in making difficult topics easily understood.

As an ST Engineering iDirect Technical Writer, you will work independently to research, prepare, produce, and maintain technical documentation for our external and internal customers that include network operators and architects, systems integrators, developers, and technical assistance representatives. Your role will also include defining and achieving objectives and goals that advance goals and objectives of the department and the company.
Responsibilities

As our Technical Writer, you will:

* Work independently to research and gather information from Engineering, Product Owners, or Product Managers, as the project may require, for use in the creation, maintenance and publishing of technically correct and on-time customer-facing documents-for example, User Guides, Technical Reference Guides, and Release Notes
* Manage own projects and responsibility of aligning priorities with scheduled release
* Attend in-house product training and meetings to gain and maintain an understanding of ST Engineering iDirect technologies, development and release process, and other processes
* Create drafts of assigned release documents and post for shared review using the appropriate distribution lists, and manage documents to completion of the normal review and posting process cycle
* Organize and complete writing assignments in a timely fashion, based on current documentation standards, regarding order, clarity, presentation, style, and terminology; and the use of current tools such as MadCap Flare, HelpServer, MS Word, and Adobe Acrobat
* Create and maintain daily backups of in-progress development, and appropriately place final reviewed and approved documents into the required repository
* Work, as required, with the onboarding process of Technical Writers, to interview engineers, developers, product owners, and other personnel, as required, to become familiar with the document development, shared reviews, and final document posting processes
* Collaborate with other Technical Writers and Documentation Managers to define and achieve agreed upon goals and objectives that advance overall goals and objectives of the department and company
* When called upon, as required, work with Documentation Manager to set team standards, assist in providing leadership to other Technical Writers and defining projects that advance the department
* As necessary, lead team meeting, perform document editing, skills training or other presentations, and proactively provide mentoring and general guidance to other writers

Qualifications

As a prerequisite to become our Technical Writer, you:

* Hold a degree in Engineering, Technical Communications, Computer Science, or other similar related degree and work experience, in developing technical user documentation
* Have a minimum of 3+ years experience in the telecommunications, satellite communications, or a related industry in which you managed your own projects and developed customer-facing technical documentation for software and/or hardware. Familiarity with product development and release cycles, and associated documents such as User Guides, Installation Guide, and Release Notes
* Are familiar with technical topics such as broadband satellite technology, modems, and networking is desirable.
* Have experience developing technical documentation in a Telecom/Technical environment is strongly desired, satellite and/or Telecom experience iare strongly desired
* Are fluent in English
* Have a general Structured Writing or DITA experience (a plus)
* Have experience with authoring/publishing with MadCap Flare (desirable)
* Have experience working with Adobe Acrobat Professional (must have)
* Are familiar with screen-capturing tools, such as Snagit or Capture
* Have Microsoft Office skills (Word, Visio, Excel, PowerPoint)
* Possess
* Excellent organizational skills
* Good verbal and writing communication skills
* Believe whole-heartedly in the spirit of teamwork
* Are able
* To work in a multi-cultural environment
* To accept constructive feedback from team members
* Have a "Whatever it Takes" attitude to get the job done
* Are
* Passionate about documentation quality and meeting deadlines
* Flexible in shifting of priorities and adjusting to changing deadlines
* Innovative with new ideas that contribute to Documentation Team's growth and improvement

Once on board you will:

* Be part of our Technical Publications team based in our European headquarters in Sint-Niklaas (Belgium) or work 100% remote if located in EU region
* Can tailor our competitive compensation package to your specific transportation desires
* Join an innovation and people driven high-tech industry

We're currently looking for
an experienced Principal Technical Writer with lead experience
to join our team.


Job Summary


As a Principal Technical Writer, you will be responsible for creating effective product documentation, videos, and tutorials in a fast-paced environment. You will work closely with software engineers, UX designers, product managers, and other doc team members to create great user-facing content.
In time, you will lead projects, which might include leading other technical writers and mentoring new writers.



What You'll Do

• Write highly technical content that describes product functionality
• Compile and test online help
• Create project plans, maintain schedules for specific projects, and communicate documentation status to documentation manager or lead
• Develop tutorials to improve first user experience
• Work with stakeholders to deliver meaningful error messages, useful UI strings, and develop clear terminology
• Contribute how-to articles, knowledge base articles, videos, walkthroughs, and other useful content
• Contribute to documentation team processes
• Edit documentation for completeness, style, and accuracy to ensure it reflects Informatica's commitment to quality
• Mentor new writers and less experienced writers
• Lead projects that might include other technical writers

Key Essentials

• BA/MA/BS/MS or equivalent (engineering, technical communications, humanities, social sciences) preferred
• Minimum 8+ years of relevant professional experience
• Excellent analytical and written communication skills
• Excellent leadership and project management skills
• Able to grow into a management role when the opportunity arises
• Able to quickly learn technical information
• Able to meet deadlines and help others meet them
• Able to multitask, prioritize, and develop schedules
• Able to develop and fine-tune documentation processes
• Able to understand customer requirements and incorporate them into the documentation
• Attentive to detail and accuracy, is committed to excellence, and owns and acts on quality problems.

What Does Success Look Like?

• You use your excellent analytical and written communication skills to create content that helps increase customer adoption of products.

What We'd Like to See

• Knowledge of data management, big data, relational and/or No SQL database, and cloud concepts.
• Experience with DITA, XMetaL, content management systems, source control systems, Jira, and Confluence.
• Experience with Adobe Creative Cloud, video software, e-learning software, and/or WalkMe.
• Experience leading projects and other writers.

City:
Redwood City


State:
California


Seniority Level:
Mid-Senior Level


Alternative Location(s) :



Community / Marketing Title:
Principal Technical Writer


Remote LinkedIn Hashtag:



LinkedIN Hashtag:
LI-AS2


Company Profile:



Where data is poised for greatness


A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader. By joining our team, you'll be able to solve real-life problems, make a difference, have a global impact, and join a supportive group of globally diverse teammates. We encourage you to be yourself, grow with us and help us create a world where data is poised for greatness.


EEO Employer Verbiage:


We're driven by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations.


Perks and Benefits:

• Inclusion, diversity, equality and belonging (IDEB) - our commitment to fostering a culture that celebrates our unique differences
• Comprehensive and competitive health and wellness benefits, including paid parental leave and adoption benefits, and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Global recognition program for employees and leaders to reward and recognize each other
• Global learning organization with mentorship opportunities and a tuition reimbursement program to support your professional and personal growth
• Equity opportunities and a robust employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
• Referral Bonuses

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Informatica, the Enterprise Cloud Data Management leader, empowers businesses to realize the transformative power of data. We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that connects, manages and unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and advance their data strategies. Customers in more than 100 countries and 85 of the Fortune 100 rely on Informatica to drive data-led digital transformation. For more information, visit us at www.informatica.com, LinkedIn, Twitter, and Facebook.


Travel Requirement:
Limited


Location_formattedLocationLong:
Redwood City, California US