How To Become A Product Service Associate: What It Is and Career Path

What is a product service associate and how to become one

Updated January 8, 2025

3 min read

Would you like to be part of the team that helps a store showcase its best products? That's what you'll get to do as a product service associate. These associates help a store's displays and signage up-to-date. To do this, they build product displays, rotate stock, and move product support materials. Product service associates are also expected to provide excellent customer service. They frequently help shoppers by locating, selecting, demonstrating, and loading store merchandise.

Product service associates must have the physical ability to move large, bulky, and/or heavy merchandise. They may also be required to stand or sit for prolonged periods to perform job duties. If you're a hard worker, who likes working with hands, this could be the job for you. For some positions, knowledge of how to operate forklifts, power equipment, and other tools, such as drills and grinders, may also be required. If you think you'd like to work as a product service associate, you'll typically only need a high school diploma or equivalent.

ScoreProduct Service AssociateUS Average

Salary

5.9

Avg. Salary $75,607

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.6

Race

American Indian and Alaska Native 0.72%

Asian 6.42%

Black or African American 11.90%

Hispanic or Latino 18.28%

Unknown 5.34%

White 57.34%

Gender

female 35.27%

male 64.73%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a product service associate

Explore product service associate education requirements

Most common product service associate degrees

Bachelor's

40.3 %

High School Diploma

26.9 %

Associate

19.8 %

Start to develop specific product service associate skills

Skills	Percentages
Hand Tools	50.03%
Sales Floor	35.10%
Responsive Customer Service	2.89%
Cleanliness	1.73%
Product Knowledge	1.01%

Complete relevant product service associate training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New product service associates learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a product service associate based on U.S. Bureau of Labor Statistics data and data from real product service associate resumes.

Research product service associate duties and responsibilities

Manage various senior level logistics operations, develop and implement supply chain policies and procedures.
Follow plan-o-grams, move beams and grids, rotate, price, and label stock, and build and display products.
Set area with POS materials.
Ensure the cleanliness and safety of rental equipment.

Apply for product service associate jobs

Now it's time to start searching for a product service associate job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

What is a product service associate and how to become one

Product service associate career paths