Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.
Position Overview:
Product Service Associate- Will establish the needed service information in SAP such as Customer Account information, Costs, Revenue, and QA/RA required data, needed to run the service business.
Key Responsibilities:
• Document receipt of devices returned for service into SAP.
• Transcribe technical findings and pertinent information recorded on service paperwork into SAP.
• Read all incoming documentation and then record any potential complaints within the SAP system.
• Communicate with Quality / Regulatory organization regarding customer complaints that are potential MDRs.
• Create needed Sales Orders to replace products when needed.
• Communicate with the Customer Service Department when Credit returns are sent back to the factory and there is a complaint investigation needed.
• Follows detailed procedures and seeks guidance as necessary from a supervisor or Group Leader.
• Communicate with third party service vendors and customers outside of the company.
Required Background & Capabilities:
• High School Diploma
• 0-2 years or more of relevant, hands-on experience.
• Ability to type 40 words per minute.
• Working knowledge of Windows Operating systems (Microsoft Office, Excel and Power Point).
• Strong oral and written communication skills are required. You may be asked to speak publicly to a small group and on the phone or face to face with our customers.
• Ability to work collaboratively across different functions, flexible, and task oriented.
• Must be organized and have a keen attention to detail.
• SAP Experience desired.
• Able to lift 40 lbs.
The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
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