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Product support representative skills for your resume and career
15 product support representative skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Supervised Customer Service Representatives/Product Support engineers.
- Demonstrated excellent customer service and communication skills to translate complex technical information to end users in a simple understandable manner.
2. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Support wireless managers and corporate customers with navigation and technical support of billing software that identified financial trends for corporate clients.
- Promoted from Technical Support Representative to Product Support Representative within the first year of employment.
3. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- End User Support: Maintained in-depth product knowledge and knowledge of market trends related to supported software potentially impacting clients.
- Integrated use of customer relations skills, technical product knowledge, and database information and related resources.
4. CRM
CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.
- Detailed quality CRM entry and research including report creation and editing.
- Monitored and resolved assigned issues received through SAP CRM software.
5. Corrective Action
- Recommended corrective action and may recommend enhancements to improve data integrity.
- Analyzed software application problems and recommended corrective action.
6. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Review and troubleshoot all issues within the Robert Half companies for databases on educational products, software, and websites.
- Research and troubleshoot escalated or non-escalated electronic and non-electronic money files (ACH) for payees and financial institutions.
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- Developed strong customer service and communication skills.
- Maintain professionalism and very strong customer service skills at all times.
8. Customer Satisfaction
- Managed 100 accounts and achieved very high customer satisfaction and company recognition for high reliability and excellent expense control.
- Initiated and followed-up on all customer parts warranty claims - ensuring customer satisfaction.
9. Product Issues
- Consulted Lotus/IBM employees and 3rd party vendors on Lotus SmartSuite product issues.
- Furnish comprehensive written documentation to management team regarding product issues and steps taken to achieve resolution.
10. Software Products
- Assisted customers with selection of supplies that suited their needs to effectively use Intuit's software products to the fullest.
- Analyzed and identified problem areas with hardware and software products as well as recommended possible solutions.
11. Software Applications
A software application is any computer program developed and used by consumers, such as Microsoft's suite of products (Office, Excel, Word, PowerPoint, Outlook, etc.), Internet browsers such as Firefox, Safari, and Chrome, or browser add-ons that Defendant preinstalls or causes to be preinstalled onto a Covered Product. The software application is designed to help the user perform specific tasks - personal, educational, and business functions.
- Assisted users with integration problems between various Creative Solutions Accounting software applications.
- Educated clients and customers on products such as Internet Banking, Business Software applications, and Bill pay presentment solutions.
12. Construction Equipment
- Provided aftermarket sales support for construction equipment in the parts, service and technical areas.
- Performed routine inspections of construction equipment in the field.
13. FIS
- Project included coordination of several team platforms from both the State of South Dakota and FIS.
- Work on ad-hoc projects, which may require implementation of startup programs for new FIS customers.
14. Systems Interact
- Recreate client issues in test environment, identifies/documents how applications and systems interact to support business processes.
15. Product Development
Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.
- Document customer information and recurring technical issues to support product quality and product development.
- Maintained logs of problems so that reoccurring problems can be reported to product development.
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List of product support representative skills to add to your resume
The most important skills for a product support representative resume and required skills for a product support representative to have include:
- Customer Service
- Technical Support
- Product Knowledge
- CRM
- Corrective Action
- Troubleshoot
- Strong Customer Service
- Customer Satisfaction
- Product Issues
- Software Products
- Software Applications
- Construction Equipment
- FIS
- Systems Interact
- Product Development
- Service Sales
- Client Issues
- Technical Issues
- Cold Calls
- Windows
- Customer Support
- SQL
- Customer Product Inquiries
- Customer Problems
- Caterpillar
- Test Environment
- Phone Calls
- Application Support
- Inbound Calls
- Product Training
- OEM
- Client Facing
- Customer Issues
- Technical Assistance
- Chat Support
- Customer Interaction
- Data Entry
- Product Line
- Problem Resolution
- Technical Troubleshooting
- Call Tracking
- Customer Relations
- OS
Updated January 8, 2025
