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Project and support manager skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Elisa Chan,

Nicole Jones Young Ph.D.

Below we've compiled a list of the most critical project and support manager skills. We ranked the top skills for project and support managers based on the percentage of resumes they appeared on. For example, 25.3% of project and support manager resumes contained project management as a skill. Continue reading to find out what skills a project and support manager needs to be successful in the workplace.

15 project and support manager skills for your resume and career

1. Project Management

Here's how project and support managers use project management:

Headed project management on system installation logistics, reliability engineering evaluation, cost/benefit analysis, budget control, and resource allocation.
Provided equipment for communication room, implemented guidance and project management for network infrastructure of digital/analog network systems in OCONUS.

2. Status Reports

Here's how project and support managers use status reports:

Monitored and reviewed customer status reports submitted by all project personnel.
Initiated and led meetings with customers to gather and document user requirements and provide project status reports.

3. Portfolio

Here's how project and support managers use portfolio:

Provided executive reports to program/project managers to use in making strategic decisions on project portfolio
Collaborated with Portfolio Manager to assess and manage portfolio level risks.

4. Excellent Interpersonal

Here's how project and support managers use excellent interpersonal:

Displayed excellent interpersonal traits in diverse environments, consulting with global regions regarding training requests and providing recommendations on training solutions
Demonstrated excellent interpersonal communication skills with all levels of client management and IS Management.

5. Lean Six Sigma

Here's how project and support managers use lean six sigma:

Work as the codes LEAN Six Sigma Champion
Lead team that developed and launched Carnegie Way (Lean Six Sigma) 101, 201, 301 training.

6. SharePoint

Here's how project and support managers use sharepoint:

Manage the Relationship Profitability Management SharePoint site.
Update and manage the resource estimation/budget planning including forecast, actual, and management of SharePoint Libraries.

7. Support Project

Here's how project and support managers use support project:

Cultivated multiple digital support projects including web design, development and system integration.
Managed teams implementing Data Warehouse/Decision support projects.

8. PMO

Project management office or, as is often abbreviated, PMO is a part often found in larger companies, agencies, and other organizations of varying sizes. This department's main focus is to create, alter, and help implement project management policies and regulations within their enterprise, through a number of methods and means, such as documents, guides, and personal assistance. A PMO is truly helpful in standardising and improving the way projects are handled, and thus should be good at minimising costs, errors, and incidents.

Here's how project and support managers use pmo:

Led PMO organizational improvement initiatives, reducing resource needs.
Facilitated the Systems Group PMO meetings with the State of California, Department of Health Care Services (DHCS).

9. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how project and support managers use risk management:

Provided general administrative support to various church departments including risk management, clothing distribution, audio/visual, and physical facilities.
Project Monitoring and Control/Risk Management: * Analyzed and communicate risks to project teams and escalate issues and risks for mitigation.

10. Project Scope

Here's how project and support managers use project scope:

Ensured implementation delivery is within documented project scope and contracted organization budget.
Provide project cost estimates and resource load project schedules to mirror with the project scope and schedule.

11. Customer Satisfaction

Here's how project and support managers use customer satisfaction:

Provided leadership and motivation to ensure budget schedule, quality requirements and customer satisfaction were met or exceeded.
Developed and implemented procedures to track trouble calls, resulting in increased customer satisfaction.

12. Database

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Here's how project and support managers use database:

Managed and implemented all code releases for several applications including all database functions associated with the applications.
Developed and implemented an automated action item and resolution database for all of York Campus.

13. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how project and support managers use quality standards:

Perform quality assurance of user and technical documentation to ensure quality standards are being upheld.
Created quality standards and metrics to measure performance.

14. Litigation

Here's how project and support managers use litigation:

Evaluate and establish relationships with Litigation Support vendors supplying electronic discovery services, backup tape restoration and forensic collection/analysis services.
Determined financially expedient approaches and presented negotiation options for settlement in lieu of Alternative Disputes Resolution and litigation.

15. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how project and support managers use dod:

Advised J7 on all aspects of DOD military transformation.
Prepared incurred cost proposals for DoD.

What skills help Project And Support Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on project and support manager resumes?

Elisa Chan

Assistant Professor of Marketing, New York Institute of Technology

In my opinion, the fundamental skills required for marketing jobs haven't really changed. What changed is where or how these skills are applied. So my response to this question might sound cliche, but I strongly believe that it is true. Strong statistics and marketing analytics ability to show that you are able to make data-driven decisions. Interpersonal skills to show that you can respectfully and effectively interact with others, which are indicative of how you will manage work relationship as well as that with clients and customers.

What project and support manager skills would you recommend for someone trying to advance their career?

Nicole Jones Young Ph.D.

Assistant Professor of Organizational Behavior, Franklin and Marshall College

Gap years are interesting to me. There is a difference between someone who has ample monetary resources and voluntarily decides to take a "gap" year to travel the world, as opposed to someone who involuntarily takes a "gap" year because they legitimately cannot find a job.
For students who opt not enter the workforce immediately upon graduation, I would recommend that they utilize this time in a strategic fashion, primarily expanding their network, increasing their skills related to data analytics/analysis, and reading or researching within the broader business field as well as their particular field of interest. Expanding your network is always beneficial because of the value employers place on referrals. If students do not know where to start, I would recommend they join their applicable professional organization and begin attending events (virtual events can still help build relationships).
While specific job duties may differ, the ability to understand and utilize data is in high demand in virtually every job role. Having comfort with data-both quantitative and qualitative--can be a highly beneficial skill that many in the job market may not have to offer.
I also recommend continued reading and researching, as whenever you do enter the workforce you want to know what is going on. I am never surprised, but always disappointed when I ask my students if they heard the latest job numbers or if they saw a recent news article. It is hard to articulate your value to an organization's problems if you are unaware of what they are. Stay current.
Interestingly, I would not recommend that someone enroll in a graduate program simply to take up time. If you just love school, have a clear focus, or had already planned to enroll in graduate school prior to COVID, then proceed. However, if you are unsure about your interests or future career goals, enrolling in a graduate program may be a large investment of time and money that may not result in securing a job of interest upon completion.

What type of skills will young project and support managers need?

Jennifer Tockman

Director of Career Development and BOLD Women's Leadership Network, Colby-Sawyer College

Flexibility, ability to adapt to whatever style work style, and the environment we are using given the world around us, working as a team (even if remote), can be a self-learner, especially in a private fashion. Excellent communication skills are also essential for success.

What soft skills should all project and support managers possess?

Milena Stanislavova Ph.D.

Professor of Mathematics and Chair of Economics Department, University of Kansas

Working and collaborating in groups, presenting to different audiences, writing technical reports, grant applications and researching new topics are all essential soft skills. Much of today's world relies on data, so collecting, summarizing, organizing and presenting data is also an important soft skill that is becoming quite fundamental.

Do you want to know more?

List of project and support manager skills to add to your resume

The most important skills for a project and support manager resume and required skills for a project and support manager to have include:

Project Management
Status Reports
Portfolio
Excellent Interpersonal
Lean Six Sigma
SharePoint
Support Project
PMO
Risk Management
Project Scope
Customer Satisfaction
Database
Quality Standards
Litigation
DOD
Payroll

Process Improvement
Business Development
Construction Projects
QA
Business Processes
SME
Cost Estimates
SOX
Windows
Sigma
UAT
Customer Support
Management System
PeopleSoft
Concordance
PC

SQL
Organizational Change Management
Linux
ISO
HR
SLA
Support Processes
Party Vendors
ITIL
Software Development
ERP
User Acceptance
Configuration Management
Cost Savings
POS
WAN

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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