How To Become A Public Service Representative: What It Is and Career Path

What is a public service representative and how to become one

Updated January 8, 2025

3 min read

The average public service representative salary is $31,799. The most common degree is a bachelor's degree degree with an business major. It usually takes 6-12 months of experience to become a public service representative. Public service representatives with a Certified in Public Health (CPH) certification earn more money. Between 2018 and 2028, the career is expected to grow -4% and produce -105,300 job opportunities across the U.S.

ScorePublic Service RepresentativeUS Average

Salary

2.5

Avg. Salary $31,799

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.3

Race

American Indian and Alaska Native 0.67%

Asian 7.46%

Black or African American 10.99%

Hispanic or Latino 20.50%

Unknown 5.75%

White 54.63%

Gender

female 57.12%

male 42.88%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a public service representative

Explore public service representative education requirements

Most common public service representative degrees

Bachelor's

61.1 %

Associate

14.5 %

High School Diploma

10.7 %

Start to develop specific public service representative skills

Skills	Percentages
Customer Service	19.53%
Press Releases	10.75%
Drivers License	8.19%
Public Affairs	7.45%
Community Relations	6.91%

Complete relevant public service representative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New public service representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a public service representative based on U.S. Bureau of Labor Statistics data and data from real public service representative resumes.

Research public service representative duties and responsibilities

Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Coordinate the VIP rider program.
Utilize Instagram and Facebook to promote upcoming events.
Assist customers with DMV relate issues via one call resolution.

Prepare your public service representative resume

When your background is strong enough, you can start writing your public service representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a public service representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable public service representative resume templates

Build a professional public service representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your public service representative resume.

Apply for public service representative jobs

Now it's time to start searching for a public service representative job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do public service representatives rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Public service representative reviews

A zippia user wrote a review on Mar 2022

Cons

Being required to answer a minimum number of calls a day. This pushes the idea that the caller is a number and as such, it is more difficult to personalize the call the the person calling in

A zippia user wrote a review on Apr 2020

Pros

Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.

A zippia user wrote a review on Jul 2019