How to hire a public service representative

How to hire a public service representative, step by step

Here's a step-by-step public service representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a public service representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new public service representative
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The public service representative hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a public service representative to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a public service representative that fits the bill.

   This list shows salaries for various types of public service representatives.

   Type of Public Service Representative	Description	Hourly rate
   Public Service Representative	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-18
   Contact Representative	As a contact representative, you will mostly work at agencies that oversee programs involving benefits, pensions, privileges, or taxes. This job involves a lot of interaction and aids in administrative and technical support to individuals and businesses primarily in person or through telephone inquiries... Show more	$12-20
   International Customer Service Representative	An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service... Show more	$11-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Press Releases
   • Drivers License
   • Public Affairs
   • Community Relations
   • Government Agencies
   • Fact Sheets
   • Community Events
   • Press Conferences
   • Outreach Events
   • External Audiences
   • External Communications
   • Facebook
   • DMV

   Check all skills

   Responsibilities:

   • Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
   • Coordinate the VIP rider program.
   • Utilize Instagram and Facebook to promote upcoming events.
   • Assist customers with DMV relate issues via one call resolution.
   • Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
   • Provide VIP services to patients including members of royal family.

3. Make a budget

   Including a salary range in your public service representative job description is one of the best ways to attract top talent. A public service representative can vary based on:

   • Location. For example, public service representatives' average salary in new mexico is 45% less than in district of columbia.
   • Seniority. Entry-level public service representatives 36% less than senior-level public service representatives.
   • Certifications. A public service representative with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a public service representative's salary.

   Average public service representative salary

   $15.29hourly

   $31,799 yearly

   ---

   Entry-level public service representative salary

   $25,000 yearly salary

   Updated December 17, 2025

4. Writing a public service representative job description

   A public service representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a public service representative job description:

   Public service representative job description example

   Establishes and maintains positive working relationships with community, business groups, government agencies and KP facility leadership. Provides PA support to KP facilities, including communications and event planning. Builds key partnerships in the communities that support KP's community benefit, community relations and marketing objectives. Sets own daily priorities to meet goals and objectives developed under the direction of the Public Affairs Director. Enhances KPs image in the community by developing and promoting program and region-wide community relations, community benefit, government relation programs, which demonstrate the organization's commitment to its social mission. This is the second job in a three level Public Affairs generalist ladder. At this level, the representative contributes to projects of complex and diverse scope that require in-depth analysis. Representative manages projects within defined parameters and exercises judgment within generally defined practices and policies.
   
   Essential Functions:- Represents KP in the communities we serve and represents Public Affairs in the facilities. Analyzes, interprets and develops solutions for complex internal and external issues and projects in support of KP's PA and organizational objectives. .- Provides communication support for key projects, activities and issues for facilities as needed. Supports the implementation of communications initiatives, strategies and tactics to promote KP organizational messages to key internal and external audiences. Develops work plans, produces deliverables and coordinates with other stakeholders. Develops collateral materials and implements programs specific to issues and projects.- Develops and maintains relationships with community groups, business groups, schools and local government officials/staffs including city, county and district offices. Identifies opportunities for new partnerships and programs with internal and external groups. Facilitates active participation among KP staff and physicians in community volunteer opportunities for KP- sponsored events- Assists in supporting community benefit programs. Coordinates and oversees events including VIP visits, health fairs, community events, job shadowing, internal campaigns and initiatives.- Supports the implementation of philanthropic strategies to improve community health as well as growth and initiatives for member retention.
   
   Basic Qualifications:Experience- Minimum three (3) years of experience in community relations, community health, communications and/or public relations.Education- Bachelor's degree in public health, public relations/communications or related field OR four (4) years of experience in a directly related field.- High School Diploma or General Education Development (GED) required.License, Certification, Registration- N/A Additional Requirements:- Significant understanding of the health care environment and local government policy issues.- Established ties to the communities KP serves.- Excellent written and verbal presentation and interpersonal skills.- Excellent project management, organization and consulting skills.- Must be able to work in a Labor/Management Partnership environment.
   Preferred Qualifications:- Master's degree preferred.
   
   COMPANY: KAISER
   
   TITLE: Public Affairs Representative
   
   LOCATION: Oakland, California
   
   REQNUMBER: 1052147
   
   External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right public service representative for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your public service representative job on Zippia to find and recruit public service representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit public service representatives, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new public service representative

   Once you have selected a candidate for the public service representative position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new public service representative first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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