Quality training manager job description
Updated March 14, 2024
7 min read
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Example quality training manager requirements on a job description
Quality training manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in quality training manager job postings.
Sample quality training manager requirements
- Bachelor's degree in training, education, or related field.
- At least 5 years of experience in training, coaching, or related field.
- Proficient in the use of learning management systems.
- Demonstrated ability to develop and deliver training programs.
- Strong understanding of adult learning principles.
Sample required quality training manager soft skills
- Excellent communication and interpersonal skills.
- Ability to build relationships with stakeholders.
- Strong problem solving and decision-making skills.
- Highly organized with attention to detail.
- Ability to work independently and in a team environment.
Quality training manager job description example 1
American Electric Power quality training manager job description
This position is a Remote position. Candidates in our list of registered states will be considered based on qualifications and ability to adhere to local employment laws.
NOTE: The selected candidate for this position will work remotely and, though location is flexible, will require vetting and final approval prior to offer and/or start. The following is a list of states that are not currently approved for remote work at AEP.
AK, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, parts of WA, parts of CA, WY, US Territories
Responsible for analyzing and coordinating the training needs for the Customer Solutions Centers. Develop, coordinate, instruct and evaluate training programs and ensure employees are properly trained. Serve as a resource to supervision in utilizing training to improve work group performance. Monitors and evaluates customer interactions by listening to calls in progress or in the system. Scores monitored calls as assigned.
ESSENTIAL JOB FUNCTIONS are listed below:
1.) Evaluate the effectiveness of training programs, curriculum, materials, facilities, and Trainers to develop continuing improvement plans.
2.) Develop partnerships with CSC Leadership.
3.) Conduct quality call monitoring and evaluations of customer interactions by listening to calls in progress or in the system. Scores monitored calls using standard evaluation methodologies.
4.) Participates in calibration sessions with CSC Managers and Supervisors.
5.) Make suggestions for change to accurately evaluate and measure quality performance in changing environment.
6.) Identify trends and training needs and provide results to the CSC Leadership Team.
Requirements
BASIC QUALIFICATIONS:
Education requirements are listed below:
Bachelor of Arts or Science Degree required or Associate Degree and 2 or more years' of Customer Service experience required.
Work Experience requirement listed below:
2 years' Customer Operations Associate or direct Customer Service experience required.
Required License(s)/Certification(s) are listed below:
Quality and Training Certification will be considered a plus.
OTHER REQUIREMENTS:
Physical demand level is Sedentary
NOTE: The selected candidate for this position will work remotely and, though location is flexible, will require vetting and final approval prior to offer and/or start. The following is a list of states that are not currently approved for remote work at AEP.
AK, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, parts of WA, parts of CA, WY, US Territories
Responsible for analyzing and coordinating the training needs for the Customer Solutions Centers. Develop, coordinate, instruct and evaluate training programs and ensure employees are properly trained. Serve as a resource to supervision in utilizing training to improve work group performance. Monitors and evaluates customer interactions by listening to calls in progress or in the system. Scores monitored calls as assigned.
ESSENTIAL JOB FUNCTIONS are listed below:
1.) Evaluate the effectiveness of training programs, curriculum, materials, facilities, and Trainers to develop continuing improvement plans.
2.) Develop partnerships with CSC Leadership.
3.) Conduct quality call monitoring and evaluations of customer interactions by listening to calls in progress or in the system. Scores monitored calls using standard evaluation methodologies.
4.) Participates in calibration sessions with CSC Managers and Supervisors.
5.) Make suggestions for change to accurately evaluate and measure quality performance in changing environment.
6.) Identify trends and training needs and provide results to the CSC Leadership Team.
Requirements
BASIC QUALIFICATIONS:
Education requirements are listed below:
Bachelor of Arts or Science Degree required or Associate Degree and 2 or more years' of Customer Service experience required.
Work Experience requirement listed below:
2 years' Customer Operations Associate or direct Customer Service experience required.
Required License(s)/Certification(s) are listed below:
Quality and Training Certification will be considered a plus.
OTHER REQUIREMENTS:
Physical demand level is Sedentary
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Quality training manager job description example 2
AdventHealth quality training manager job description
**AdventHealth Corporate**
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One
+ Career Development
+ Whole Person Wellbeing Resources
+ Mental Health Resources and Support
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**Schedule:** Full-time
**Shift** : Monday-Friday
**Job Location** : Hybrid; Altamonte Springs, FL
**The role you'll contribute:**
The Manager of Quality Audit, Training, Education will support the operations of the Process Improvement and Business Support team by managing the Quality Audit, Training, Education (Front, Middle, or Back-end Revenue Cycle) team for which they are aligned. This role will be responsible for the overall success of their team through active collaboration with Revenue Cycle leadership, department directors/managers, and other Process Improvement and Business Support leaders, particularly their fellow Managers of Quality Audit, Training, Education to ensure all teams are aligned on the overall strategy and goals. The Manager of Quality Audit, Training, Education will be responsible for the management of their team, overseeing the creation of training/education materials, quality audit analyses, and implementation of strategic initiatives to help drive targeted improvements across the end-to-end Revenue Cycle functions for all AdventHealth Acute operations. This role involves extensive collaboration with leaders of other Process Improvement and Business Support functional areas, including but not limited to Analytics, Vendor Management, Automation, and Revenue Cycle and System SMEs team. The Manager of Quality Audit, Training, Education will adhere to AdventHealth Corporate Compliance standards, as well as rules and regulations of all applicable local, state, and federal agencies and accrediting bodies
**The value you'll bring to the team:**
+ Responsible for leading and managing a team specializing in both quality audits and training and education aligned with either the front, middle and/or back-end Revenue Cycle
+ Manages a centralized repository of continuing education materials and standardized onboarding materials for Revenue Cycle positions
+ Reviews policies and procedures related to the Quality Audit, Training, Education team's initiatives; works with the appropriate committees and Revenue Cycle leadership for approval
+ Develops and maintains collaborative relationships with all stakeholders
+ Continually assesses program processes and identifies opportunities for improvement
+ Collaborates with Revenue Cycle leaders and other Process Improvement and Business Support leaders to develop quality audit recommendations and effective instructional programs
+ Collaborates with Quality Audit, Training, Education team members to propose, design, and implement quality audits and training programs to achieve maximum effectiveness of Revenue Cycle functions
+ Collaborates with the Analytics team leadership to review relevant metrics, data, and dashboards to review quality audit results, aid in root cause analysis, and monitor overall program effectiveness to present to appropriate Process Improvement & Business Support leadership
Supervisory Responsivities
+ This position is responsible for the direct supervision of the Quality Audit, Training, Education functional area within the PI and Business Support department. This includes scheduling, staffing, coaching, and mentoring of staff that report to this position. In addition, this position is responsible for the below responsibilities:
+ Develops, communicates, and enforces corporate policies and procedures consistent with organization and governmental standards of compliance
+ Mentors and provides direction to Quality Audit, Training, Education leaders to drive organizational success and maintain a productive working environment
+ Supports Quality Audit, Training, Education Supervisor with supervision of the principal duties and job responsibilities of the Quality Audit Analysts and Training and Education Coordinators
+ Responsible for interviewing, selecting, and ensuring effective training of new Educators, providing continual performance feedback, 30-60-90-day reviews, positive discipline, and performing bi-annual development conversations
+ Responsible for fiscal management of the department by staying within the allocated budget, and filing reports in a timely manner
**Qualifications**
**The expertise and experiences you'll need to succeed:**
**Minimum qualifications** :
+ Bachelor's degree in education, business, healthcare or related field OR four (4) years relevant experience
+ Minimum three (3) years of experience in Revenue Cycle operations or Revenue Cycle support or related experience
+ Minimum one (1) years of management and/or leadership experience
**Preferred qualifications** :
+ Master's degree in education, business, healthcare or related field
+ Prosci Certified Change Management Practitioner or two (2) years of change management experience
+ CPLP (Certified Professional in Learning and Performance)
+ ATD (Association for Talent Development) Certification or other Education related certification
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
**Category:** Patient Financial Services
**Organization:** AdventHealth Corporate
**Schedule:** 1 - Day
**Shift:** AdventHealth
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One
+ Career Development
+ Whole Person Wellbeing Resources
+ Mental Health Resources and Support
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**Schedule:** Full-time
**Shift** : Monday-Friday
**Job Location** : Hybrid; Altamonte Springs, FL
**The role you'll contribute:**
The Manager of Quality Audit, Training, Education will support the operations of the Process Improvement and Business Support team by managing the Quality Audit, Training, Education (Front, Middle, or Back-end Revenue Cycle) team for which they are aligned. This role will be responsible for the overall success of their team through active collaboration with Revenue Cycle leadership, department directors/managers, and other Process Improvement and Business Support leaders, particularly their fellow Managers of Quality Audit, Training, Education to ensure all teams are aligned on the overall strategy and goals. The Manager of Quality Audit, Training, Education will be responsible for the management of their team, overseeing the creation of training/education materials, quality audit analyses, and implementation of strategic initiatives to help drive targeted improvements across the end-to-end Revenue Cycle functions for all AdventHealth Acute operations. This role involves extensive collaboration with leaders of other Process Improvement and Business Support functional areas, including but not limited to Analytics, Vendor Management, Automation, and Revenue Cycle and System SMEs team. The Manager of Quality Audit, Training, Education will adhere to AdventHealth Corporate Compliance standards, as well as rules and regulations of all applicable local, state, and federal agencies and accrediting bodies
**The value you'll bring to the team:**
+ Responsible for leading and managing a team specializing in both quality audits and training and education aligned with either the front, middle and/or back-end Revenue Cycle
+ Manages a centralized repository of continuing education materials and standardized onboarding materials for Revenue Cycle positions
+ Reviews policies and procedures related to the Quality Audit, Training, Education team's initiatives; works with the appropriate committees and Revenue Cycle leadership for approval
+ Develops and maintains collaborative relationships with all stakeholders
+ Continually assesses program processes and identifies opportunities for improvement
+ Collaborates with Revenue Cycle leaders and other Process Improvement and Business Support leaders to develop quality audit recommendations and effective instructional programs
+ Collaborates with Quality Audit, Training, Education team members to propose, design, and implement quality audits and training programs to achieve maximum effectiveness of Revenue Cycle functions
+ Collaborates with the Analytics team leadership to review relevant metrics, data, and dashboards to review quality audit results, aid in root cause analysis, and monitor overall program effectiveness to present to appropriate Process Improvement & Business Support leadership
Supervisory Responsivities
+ This position is responsible for the direct supervision of the Quality Audit, Training, Education functional area within the PI and Business Support department. This includes scheduling, staffing, coaching, and mentoring of staff that report to this position. In addition, this position is responsible for the below responsibilities:
+ Develops, communicates, and enforces corporate policies and procedures consistent with organization and governmental standards of compliance
+ Mentors and provides direction to Quality Audit, Training, Education leaders to drive organizational success and maintain a productive working environment
+ Supports Quality Audit, Training, Education Supervisor with supervision of the principal duties and job responsibilities of the Quality Audit Analysts and Training and Education Coordinators
+ Responsible for interviewing, selecting, and ensuring effective training of new Educators, providing continual performance feedback, 30-60-90-day reviews, positive discipline, and performing bi-annual development conversations
+ Responsible for fiscal management of the department by staying within the allocated budget, and filing reports in a timely manner
**Qualifications**
**The expertise and experiences you'll need to succeed:**
**Minimum qualifications** :
+ Bachelor's degree in education, business, healthcare or related field OR four (4) years relevant experience
+ Minimum three (3) years of experience in Revenue Cycle operations or Revenue Cycle support or related experience
+ Minimum one (1) years of management and/or leadership experience
**Preferred qualifications** :
+ Master's degree in education, business, healthcare or related field
+ Prosci Certified Change Management Practitioner or two (2) years of change management experience
+ CPLP (Certified Professional in Learning and Performance)
+ ATD (Association for Talent Development) Certification or other Education related certification
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
**Category:** Patient Financial Services
**Organization:** AdventHealth Corporate
**Schedule:** 1 - Day
**Shift:** AdventHealth
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
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Updated March 14, 2024
Updated March 14, 2024