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Recovery collector skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical recovery collector skills. We ranked the top skills for recovery collectors based on the percentage of resumes they appeared on. For example, 10.4% of recovery collector resumes contained inbound calls as a skill. Continue reading to find out what skills a recovery collector needs to be successful in the workplace.

15 recovery collector skills for your resume and career

1. Inbound Calls

Here's how recovery collectors use inbound calls:

Reviewed transaction history to further discuss arrangement, providing excellent customer service above all means while managing inbound calls.
Implement outbound and received inbound calls regarding documentation and status of accounts within applicable business systems.

2. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how recovery collectors use outbound calls:

Worked in call center environment taking Inbound and Outbound calls as well as taking bilingual calls.
Take inbound and outbound calls to contact delinquent borrowers with a Que.

3. Credit Card Accounts

Here's how recovery collectors use credit card accounts:

Manage, collect, and negotiate settlements on delinquent credit card accounts.
Maintained a queue with over 1400 retail credit card accounts.

4. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how recovery collectors use delinquent accounts:

Collect and document delinquent accounts in accordance with departmental, investor and legal guidelines, ensuring attainment of company goals.
Located consumers and businesses to notify them of their past due balances and encourage prompt repayment of all delinquent accounts.

5. Credit Bureaus

Here's how recovery collectors use credit bureaus:

Locate customers using credit bureau information, background checks, loan documents, fraud prevention and initiate repossession proceedings
Ensured all accounts were being forwarded to the credit bureau for an accurate update once settlements were completed.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how recovery collectors use customer service:

Provided exceptional customer service and maintain high level of integrity.
Required to make and receive over 100 calls per day, audits done, and outstanding customer service given.

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7. FDCPA

Here's how recovery collectors use fdcpa:

Completed compliance certifications (e.g., BSA, GLBA, SAR, FDCPA, FCRA, TCPA).
Skip trace (locate account holders) with use and knowledge of the FDCPA.

8. Legal Action

Here's how recovery collectors use legal action:

Determine the feasibility of potential legal action based on located assets, employment status with an understanding of state restrictions.
Investigate assets to determine suitability of legal action and recommend viable lessees for legal action.

9. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how recovery collectors use collection efforts:

Record information about financial status of customers and status of a collection efforts.
Forwarded files to agency for further collection efforts.

10. Process Payments

Here's how recovery collectors use process payments:

Analyze accounts, negotiate settlement offers with customers, and process payments for multi-client financial services company.
Received customer calls entering and processing credit/debit card information into CSI Process Payment software.

11. Auto Loans

Here's how recovery collectors use auto loans:

Collected on past due auto loans.
Calculated amortization schedules, payment applications, evaluated auto loan extensions and provided online support.

12. Collection Agencies

Here's how recovery collectors use collection agencies:

Worked as senior collector for Gila Group, one of Austin's 50 fastest growing collection agencies.
Worked diligently with outside vendors and collection agencies.

13. Appeals

Here's how recovery collectors use appeals:

Created excellent communication with Insurance representatives, conducted appeals to challenge insurance denials, under payments and timely filing issues.
Resolve errors by resubmitting corrected or unacknowledged claims, appeals, and other documentation required for timely filing.

14. Negotiation

Here's how recovery collectors use negotiation:

Created negotiation strategies that helped increase revenue by reducing losses on third-party settlement transactions.
Utilize negotiation skills to obtain payoffs, settlements, and payments arrangements based on an understanding of customer financial circumstances.

15. Debt Repayment

Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.

Here's how recovery collectors use debt repayment:

Advised consumers of necessary actions and strategies for debt repayment based on financial situation and organizational guidelines.
Negotiated fair settlements and advised customers of strategies for collecting debt repayments.

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What skills help Recovery Collectors find jobs?

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List of recovery collector skills to add to your resume

The most important skills for a recovery collector resume and required skills for a recovery collector to have include:

Inbound Calls
Outbound Calls
Credit Card Accounts
Delinquent Accounts
Credit Bureaus
Customer Service
FDCPA
Legal Action
Collection Efforts
Process Payments

Auto Loans
Collection Agencies
Appeals
Negotiation
Debt Repayment
Past Due Accounts
Charged-Off Accounts
Equity Loans
Credit Reports
Real Estate

Computer System
Customer Complaints
Payment Arrangements
Overdue Accounts
Mortgage Loans
Student Loans
Customer Calls
Credit Card Payments
Customer Accounts

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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