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Regional information technology director skills for your resume and career
15 regional information technology director skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Established policies and procedures for staffing, inventory, customer service, and vendor issues that dramatically improved profitability.
- Contributed to customer service strategies and built and implemented plans to scale Global Product Support to accommodate the firms exponential growth.
2. Project Management
- Experience with enterprise-wide PC management; application system development, complex project management, client/server technology, and Internet/intranets.
- Implemented and mentored cross-functional groups on standardized project management methodologies
3. SLA
SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.
- Assess and identify necessary improvements to current solutions to ensure operational readiness and SLA preservation.
- Fostered relationships with other County departments to facilitate an effective SLA.
4. Desktop Support
- Manage data center, desktop support, and helpdesk for Speedo Swimwear.
- Designed, built and implemented technology solution center for corporate desktop support, focused on providing support while educating user.
5. PMO
Project management office or, as is often abbreviated, PMO is a part often found in larger companies, agencies, and other organizations of varying sizes. This department's main focus is to create, alter, and help implement project management policies and regulations within their enterprise, through a number of methods and means, such as documents, guides, and personal assistance. A PMO is truly helpful in standardising and improving the way projects are handled, and thus should be good at minimising costs, errors, and incidents.
- Provided direction to local Project/Program Delivery teams, which aligned with our Global PMO, utilizing a consistent delivery approach.
- Established and organized PMO program office for data center consolidation, including methodology, project structure and execution.
6. ITIL
- Managed multiple projects between external business units and IT providing integrated solutions and consolidated services using ITIL principles and IT objectives.
- Created an infrastructure support organization that focused on maintaining stability and high availability, through the implementation of ITIL processes.
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- Implemented and supported 12,000-vehicle fleet used for GPS Routing/Tracking and PC based work-management system.
- Worked closely with network technicians/administrators and pc technicians supporting all business functions of multiple gaming facilities.
8. VoIP
- Configure and set up of new user Windows XP, 7,10 and Mac OSX work stations with VoIP phones.
- Reduced 3rd party implementation costs 20% by using in-house support of a 650 phone Cisco VoIP system implementation.
9. SAN
SAN abbreviation for storage area network is a computer network that provides storage access.
- Manage server infrastructure, including HP San, switches, and routers.
- Installed with IT Manager two SAN backup systems while using Symantec Backup Exec for data transfer between devices.
10. SOX
- Promoted SOX compliance and ensured audit requirements were met across the board.
- Have SOX and HIPPA Compliance.
12. Lan
- Hired as LAN Administrator and earned rapid advancement to roles of increasing accountability.
- Build IT infrastructure - data communication, data center, CISCO LAN, WAN, Windows and HP and IBM server.
13. CIO
A Chief Information Officer is a person who ensures all information technology matters of an organization are in order. Chief technology officer is the other name for a chief information officer. A chief information officer establishes strategies, IT policies, standards and ensures all tech systems together with the processes lead to significant business goals.
- Report to CIO with 2 other regional and 4 shared services directors for overall IT strategy and responsibility.
- Reported directly to CIO as key member of senior executive team for each segment in the market.
14. Asset Management
Asset management describes the management of assets that are invested on behalf of various industries. It is the process of developing, operating, maintaining, and selling assets for profit and managing the money for individuals and companies through stocks, bonds, and cash equivalents, among other things.Alternatively, asset management enables a business to keep track of all of its assets, helps ensure correct depreciation rates, helps identify and manage risk, and removes ghost assets from business inventory.
- Streamlined inventory management system through development of new process for asset management.
- Provide guidance and feedback on technical policy issues such as equipment acquisition, network environment configuration and asset management strategies.
15. Cost Savings
- Initiated a remote support model to create higher technician utilization and to realize additional cost savings to the company.
- Consolidated disparate phone systems from four other valley newspapers into our hosted Cisco net- work for huge cost savings.
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What skills help Regional Information Technology Directors find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on regional information technology director resumes?
Dale Musser Ph.D.
Associate Teaching Professor, University of Missouri
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.
What regional information technology director skills would you recommend for someone trying to advance their career?
Matthew Liotine Ph.D.
Clinical Professor and Director of Master of Science in Supply Chain and Operations Management, University of Illinois at Chicago
What type of skills will young regional information technology directors need?
Peter Dordal Ph.D.
Director for Information Technology, Loyola University Chicago
IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.
Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.
Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.
What soft skills should all regional information technology directors possess?
Travis Stouffer
Assistant Professor of Information Systems, Chair, University of Pittsburgh at Johnstown
-Attention to Detail
-Active Listening
What hard/technical skills are most important for regional information technology directors?
Travis Stouffer
Assistant Professor of Information Systems, Chair, University of Pittsburgh at Johnstown
-UI/UX Design
-Rapid Prototyping (Wireframes, Mockups)
-User Story Writing
-PM Tools (Azure DevOps, Jira)
-Data Management: SQL, ERD's, Normalization
List of regional information technology director skills to add to your resume
The most important skills for a regional information technology director resume and required skills for a regional information technology director to have include:
- Customer Service
- Project Management
- SLA
- Desktop Support
- PMO
- ITIL
- PC
- VoIP
- SAN
- SOX
- SharePoint
- Lan
- CIO
- Asset Management
- Cost Savings
- Direct Reports
- ERP
- Data Centers
- POS
- HR
- Continuous Improvement
- Intranet
- Sarbanes-Oxley
- Business Operations
- IP
- Computer System
- VPN
- Americas
- ISO
- Support Services
- Strategic Direction
- PCI
- Phone System
- Strategic Plan
- Data Warehouse
- Windows Server
- Inventory Control
- ROI
Updated January 8, 2025
