Regional office manager job description
Updated March 14, 2024
10 min read
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Example regional office manager requirements on a job description
Regional office manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in regional office manager job postings.
Sample regional office manager requirements
- Minimum of 5 years of relevant experience in management
- Bachelor's or Master's degree in Business Administration, Management or related field
- Ability to analyze and interpret financial statements and data
- Excellent organizational, planning and time management skills
- Proficient in Microsoft Office Suite
Sample required regional office manager soft skills
- Exceptional leadership and decision-making skills
- Strong verbal and written communication skills
- Ability to build and foster relationships with internal and external stakeholders
- Strong problem-solving and critical thinking skills
- Ability to work in a fast-paced and dynamic environment
Regional office manager job description example 1
Slalom regional office manager job description
About Us
Slalom is a global consulting firm focused on strategy, technology, and business transformation. In 42 markets around the world, Slalom's teams have autonomy to move fast and do what's right. They are backed by regional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 12,000 employees. Slalom has been named one of Fortune's 100 Best Companies to Work For six years running and is regularly recognized by employees as a best place to work. Learn more at slalom.com.
Who You'll Work With
Global Services is comprised of collaborative, inclusive, cross-functional teams that work together to support our corporate functions. We push the boundaries of what's possible and deliver solutions that accelerate innovation at a global scale. Our teams include Information Technology, Legal, Information Security & Governance, Marketing, Operations, Finance & Accounting, People, and our Executive Office.
Job Title: Regional Operations Manager, US East Region
Slalom is seeking a Regional Operations Manager to join our Global Services Operations team. This energetic, connected team supports our growing in-market Office Operations teams through change management, communications, event management, onboarding, coaching, and general office management. Office Operations at Slalom consist of five primary functions: Recognition/Culture, Office/Facilities Management, Onboarding, Executive Administration, and Events. This role balances the needs of individuals and markets within the United States Eastern Region with the goals of Global Teams.
Who you are:
This individual focuses on the support, growth, and development of a varying group of local market Office Operational teams and leadership teams across several markets including, but not limited to: Atlanta, Boston, Hartford, WestCo, New Jersey, New York City, Philadelphia, Washington D.C., Public Sector, Charlotte, Raleigh, South Florida, and Tampa. In addition, this person will build relationships with teammates/leaders (where applicable) within operations across the organization to advise on relevant execution of Office Operations best practices.
What You'll Do:
Qualifications:
We're focused on:
Slalom is a global consulting firm focused on strategy, technology, and business transformation. In 42 markets around the world, Slalom's teams have autonomy to move fast and do what's right. They are backed by regional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 12,000 employees. Slalom has been named one of Fortune's 100 Best Companies to Work For six years running and is regularly recognized by employees as a best place to work. Learn more at slalom.com.
Who You'll Work With
Global Services is comprised of collaborative, inclusive, cross-functional teams that work together to support our corporate functions. We push the boundaries of what's possible and deliver solutions that accelerate innovation at a global scale. Our teams include Information Technology, Legal, Information Security & Governance, Marketing, Operations, Finance & Accounting, People, and our Executive Office.
Job Title: Regional Operations Manager, US East Region
Slalom is seeking a Regional Operations Manager to join our Global Services Operations team. This energetic, connected team supports our growing in-market Office Operations teams through change management, communications, event management, onboarding, coaching, and general office management. Office Operations at Slalom consist of five primary functions: Recognition/Culture, Office/Facilities Management, Onboarding, Executive Administration, and Events. This role balances the needs of individuals and markets within the United States Eastern Region with the goals of Global Teams.
Who you are:
This individual focuses on the support, growth, and development of a varying group of local market Office Operational teams and leadership teams across several markets including, but not limited to: Atlanta, Boston, Hartford, WestCo, New Jersey, New York City, Philadelphia, Washington D.C., Public Sector, Charlotte, Raleigh, South Florida, and Tampa. In addition, this person will build relationships with teammates/leaders (where applicable) within operations across the organization to advise on relevant execution of Office Operations best practices.
What You'll Do:
- Host community-building and informational virtual experiences for U.S. Eastern Region Office Operations
- Coach in-market Office Operations teams varying in size (1 to 5+) in all areas of Office Operations including office administration, reception expectations, executive support, day-of event execution, venue/vendor negotiations, budgeting, menu planning, vendor coordination, on-site event setup, etc.
- Consult with regional Office Operations teams to ensure operational efficiency and quality service
- Review Office Operations ways of working locally and region-wide to ensure cross-cultural relevance and and best ways
- Serve as a steward and expert of Slalom culture programs for local markets in effort to continue to be a "Best Place to Work"
- Partner with East Region Chief of Staff on regional projects of specialized nature (i.e. Quarterly Regional GM Meeting)
- Drive Office Operations initiatives and hiring market launches in the region in partnership with in-market Talent Acquisition/Recruiting; act as temporary, in-market Office Operations support in the event a market is without a teammate to ensure business continuity (may include large-scale event planning/event execution and unexpected travel)
- Support the strategy and execution of the biennial Office Operations Summit: "OpsCon"
- With support from the Manager, Operations and team, implement key initiatives on behalf of the Global Services Operations team
Qualifications:
- Strong background leading [office] operations, project management, and event management in a high-paced environment (in-person, hybrid, and remote)
- Willingness and ability to travel within region at minimum 25%, including 1-2 week-long visits to Seattle, Washington (as safe to do so)
- Proven ability to effectively communicate and influence within all levels of an organization, including senior leadership
- A belief that organizations and industries are best when they are diverse and inclusive, and a commitment to ensuring that events we participate in reflect that belief You take on new opportunities and tough challenges with a sense of urgency, seek-to-understand, high energy, and an enthusiasm to overcome.
We're focused on:
- Inclusion is a top priority. All of our employees should feel understood, included, connected, and safe
- Committing to a diverse workforce at all levels and taking a broad view of diversity that incorporates gender, race and ethnicity, background, geography, thinking, working styles, and more
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Regional office manager job description example 2
Firstservice Residential California, Inc. regional office manager job description
Job Title: Regional Administrator/Office Manager
Reports to: Operations Director
Location: Los Angeles
Pay: $22/hr
Performance Requirements
Includes the following, other duties may be assigned.
+ Supports the regional offices for all administrative tasks. Provides direct support to the regional leadership. Position would be split with the LA and Santa Clarita offices, with the possibility of expanding to an office in Camarillo.
+ Current schedule is two days at the Los Angeles office, two days at the Santa Clarita office, and one day work from home. Hours are 8 a.m. to 4:30 p.m.
+ Front Desk coverage, providing a high level of customer service to all visitors as you will be the first point of contact.
+ Preparation of monthly chargebacks
+ Issuing of Payment Authorization Forms which include items ordered for portfolio properties
+ Processing of P-Card Authorization Forms to Corporate
+ Monitor and schedule maintenance of all office equipment
+ Monitor and control of office keys and access cards including the distribution of these items to new hires
+ Check all printers/copiers to ensure they are stocked each morning
+ Maintenance and distribution of client access cards/keys should the Assistant Community Manager be absent
+ Interfacing with building management company and Facilities Department
+ Submission of office-related bills to corporate for processing
+ Coordination of vendor visits, Meet & Greet, Lunch & Learns with supervisors' approval
+ Submission of Workplace Hazard Report and staff seating chart monthly
+ Facilitate Iron Mountain requests and database
+ Willing to take on additional assignments based on business needs. May be requested to work overtime from time to time.
+ Greet and welcome new staff to team and schedule time with them to review the systems for support that will be provided.
+ Update FSR Connect task module based on written request from Supervisor.
+ Link and unlink associates and associations in Connect, Smart Webs & South Data
+ Run errands as requested by direct supervisor or other members of leadership team, which requires dependable transportation, vehicle insurance and valid driver's license.
+ Coordination of conference room reservations for Board and staff meetings
+ Input Copitrak sheets once per month
+ Coordinating and notifying associates of in-house meetings on behalf of the managers
+ Exhibit professionalism
+ Ability to support associations in an ACM capacity function as needed.
+ Serve as “quarterback” during ACM absences (sick, vacation, vacancy, etc.)
+ Take client calls and manage work order process, violations, vendors and client issues
+ Update and generate requested reports for board packets
+ Adherence to FirstService principles and Core Values
+ Understanding of FirstService Residential's management contracts and roles
+ Receiving assessment payments from walk-in homeowners and issuing receipts
+ Process mail each day and coordinating GLS
+ Process Staples orders for office supplies
+ File documents
+ Manage and coordinate office calendar, birthdays and anniversaries
Qualifications
SUPERVISORY RESPONSIBILITIES
No supervision is required at this time.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Customer Service oriented
+ Ability to work under tight deadlines and consistently meet deadlines
+ Ability to work the Front Desk schedule of 8:00AM to 5:00PM, Monday through Friday
+ Must be able to independently prioritize daily workload.
+ Ability to draft correspondence and respond to inquiries and client concerns effectively and independently
+ Must be proficient with Microsoft Office
+ Must be able to handle multiple tasks
+ Must possess a high level of confidentiality
+ Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds
+ Must have minimum typing speed of 50 WPM.
+ Possess strong verbal and written skills
+ Must be able to drive to other locations as necessary
EDUCATION and/or EXPERIENCE
High school degree or equivalent
Previous business experience in similar capacity
Previous supervision experience preferred
LANGUAGE SKILLS
Proficient in English. Bilingual in Spanish is preferred but not required.
MATHEMATICAL SKILLS
Excellent general math skills.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to make decisions and solve problems creatively.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License and state mandated vehicle insurance
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Must be able to lift 25lbs
+ Must be able to sit for extended periods of time
+ Must have finger dexterity for typing/using a keyboard
+ Must be mobile enough to move around the office in order to make copies, send mail and faxes
+ Must be able to hear in order to receive telephone calls and voice mail messages
WORK ENVIRONMENT
The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Consistent and regular attendance required.
Due to business needs, hours may extend over and above normal office hours.
Some evening meetings may be required.
About Us:
FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.
We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.
To learn more about our company and culture, please visit www.fsresidential.com/california
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Reports to: Operations Director
Location: Los Angeles
Pay: $22/hr
Performance Requirements
Includes the following, other duties may be assigned.
+ Supports the regional offices for all administrative tasks. Provides direct support to the regional leadership. Position would be split with the LA and Santa Clarita offices, with the possibility of expanding to an office in Camarillo.
+ Current schedule is two days at the Los Angeles office, two days at the Santa Clarita office, and one day work from home. Hours are 8 a.m. to 4:30 p.m.
+ Front Desk coverage, providing a high level of customer service to all visitors as you will be the first point of contact.
+ Preparation of monthly chargebacks
+ Issuing of Payment Authorization Forms which include items ordered for portfolio properties
+ Processing of P-Card Authorization Forms to Corporate
+ Monitor and schedule maintenance of all office equipment
+ Monitor and control of office keys and access cards including the distribution of these items to new hires
+ Check all printers/copiers to ensure they are stocked each morning
+ Maintenance and distribution of client access cards/keys should the Assistant Community Manager be absent
+ Interfacing with building management company and Facilities Department
+ Submission of office-related bills to corporate for processing
+ Coordination of vendor visits, Meet & Greet, Lunch & Learns with supervisors' approval
+ Submission of Workplace Hazard Report and staff seating chart monthly
+ Facilitate Iron Mountain requests and database
+ Willing to take on additional assignments based on business needs. May be requested to work overtime from time to time.
+ Greet and welcome new staff to team and schedule time with them to review the systems for support that will be provided.
+ Update FSR Connect task module based on written request from Supervisor.
+ Link and unlink associates and associations in Connect, Smart Webs & South Data
+ Run errands as requested by direct supervisor or other members of leadership team, which requires dependable transportation, vehicle insurance and valid driver's license.
+ Coordination of conference room reservations for Board and staff meetings
+ Input Copitrak sheets once per month
+ Coordinating and notifying associates of in-house meetings on behalf of the managers
+ Exhibit professionalism
+ Ability to support associations in an ACM capacity function as needed.
+ Serve as “quarterback” during ACM absences (sick, vacation, vacancy, etc.)
+ Take client calls and manage work order process, violations, vendors and client issues
+ Update and generate requested reports for board packets
+ Adherence to FirstService principles and Core Values
+ Understanding of FirstService Residential's management contracts and roles
+ Receiving assessment payments from walk-in homeowners and issuing receipts
+ Process mail each day and coordinating GLS
+ Process Staples orders for office supplies
+ File documents
+ Manage and coordinate office calendar, birthdays and anniversaries
Qualifications
SUPERVISORY RESPONSIBILITIES
No supervision is required at this time.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Customer Service oriented
+ Ability to work under tight deadlines and consistently meet deadlines
+ Ability to work the Front Desk schedule of 8:00AM to 5:00PM, Monday through Friday
+ Must be able to independently prioritize daily workload.
+ Ability to draft correspondence and respond to inquiries and client concerns effectively and independently
+ Must be proficient with Microsoft Office
+ Must be able to handle multiple tasks
+ Must possess a high level of confidentiality
+ Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds
+ Must have minimum typing speed of 50 WPM.
+ Possess strong verbal and written skills
+ Must be able to drive to other locations as necessary
EDUCATION and/or EXPERIENCE
High school degree or equivalent
Previous business experience in similar capacity
Previous supervision experience preferred
LANGUAGE SKILLS
Proficient in English. Bilingual in Spanish is preferred but not required.
MATHEMATICAL SKILLS
Excellent general math skills.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to make decisions and solve problems creatively.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License and state mandated vehicle insurance
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Must be able to lift 25lbs
+ Must be able to sit for extended periods of time
+ Must have finger dexterity for typing/using a keyboard
+ Must be mobile enough to move around the office in order to make copies, send mail and faxes
+ Must be able to hear in order to receive telephone calls and voice mail messages
WORK ENVIRONMENT
The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Consistent and regular attendance required.
Due to business needs, hours may extend over and above normal office hours.
Some evening meetings may be required.
About Us:
FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.
We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.
To learn more about our company and culture, please visit www.fsresidential.com/california
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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Updated March 14, 2024
Updated March 14, 2024