Repair department manager job description

Florence, NJ, USA Req #215

Wednesday, September 28, 2022

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Warehouse Department Manager- RTV Repair and Testing

Job Overview:

The Warehouse Department Manager- RTV Repair and Testing is responsible for ensuring their department is operating in a

smooth and efficient manner. They will make sure all warehouse safety compliance procedures and practices are being followed. In addition, The Reverse Logistics Manager monitors various reports to verify that returns are processed on time and customer complaints are kept to a minimum.

Essential Responsibilities:

+ Provide leadership, guidance, and direction to warehouse employees within their department

+ Ensures product testing SOPs are implemented and followed

+ Ensure compliance with established procedures and maintain effective internal control over the physical product flow

+ Ensure proper staffing and monitor employee time and attendance

+ Create reports specifically for upper management

+ Establish performance goals for direct reports and assess progress on a regular basis

Specific Knowledge, Skills and Abilities:

+ Ability to design and ensure adherence to processes and procedures, and guide their continuous improvement

+ Strong computer skills

+ Ability to maintain a fair, consistent set of standards as they apply to work force

+ Ability to adjust priorities and manage time wisely in a fast-paced environment

+ Ability to manage, lead, coach, and motivate staff

+ Must have at least 3-5 years in Warehouse Operations Management

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.

Other details

+ Job Family (None)

+ Pay Type Salary

+ Travel Required No

+ Required Education High School

+ Job Start Date Friday, September 30, 2022

Apply Now

+ Florence, NJ, USA

• Responsible for managing component repair supply chain.
• Develops, manages a team of repair analysts that support the component repair management. Manages supply chain processes relating to Component Repairs including sourcing, negotiation, contract administration, component leasing, supplier management (internal repair shops and external suppliers), supplier performance review and manages analyst performance / workload.
• Ensures the supplier selection and repairs performed meet the regulatory requirements / standards.
• Responsible for cost control / cost effectiveness and reduction of repair Turn-Around-Time (TAT) / Lead Time.
• Maintains balance between cost effectiveness and providing timely support to maintenance operations.
• Represents supply chain team in operational meetings, calls with internal and external organizations.
• Prepares and manages repair budget for the organization.

• Strong knowledge of supply chain / repair management concepts and processes.
• Excellent communication and presentation skills required; assertiveness to negotiate and mediate pricing and complex collaborative programs.
• Knowledge and understanding of statistical concepts.
• Financial and data analysis skills to assist in negotiations and understanding Supply Chain costs / business models / options.
• Demonstrated management, leadership and / or project management experience.
• Strong analytical and quantitative skills and knowledge of analytical / database tools like MS-Excel, MS-Access, Cognos / SQL.
• Knowledge of Oracle ERP or similar ERP system preferred.
• Prior airline or aviation engineering and / or repairs management experience preferred.
• Degree or advanced education in fields of supply chain management, logistics, production engineering, industrial engineering, operations management, business / MBA preferred.
• Some travel is required.

Ashley HomeStore is currently seeking a Repair Manager for our Surrey Distribution Centre located at 19225 25 Ave V3Z 3X1.

As a Repair Manager you will be responsible for supervising the repair shop team to ensure efficient and quality repair of customer’s product.

Ashley is committed to investing in our team members; we offer :

• Comprehensive benefits plan, educational assistance program and excellent employee discounts;
• Employer Sponsored Retirement Savings Plan;
• Career growth and continuous development;
• Respectful and family-oriented working environment with strong company values
• World class training programs;
• To work at one of Canada’s Best Managed Companies.

As a Repair Manager, you will:

• Be responsible for the activities, scheduling and work assignments for the In-Home and In-Shop Service Technicians, including performance evaluation, training, and counselling
• Liaise with Distribution, Transportation, Service and Repair Planning to determine workload requirements
• Understand, follow and ensure compliance with all safe work practices and rules, including leading the repair team in safety recognition and implementation with respect to all repair department processes and practices
• Assure compliance with all Company policies and procedures
• Direct subordinates and delegate tasks to ensure timely and quality service
• Coordinate in-shop repairs (including ship prep), and in-home service calls while achieving established monthly goals
• Maintain service vehicles and provide required documentation for defined maintenance program and insurance requirements
• Inventory Management
  • Storage Location Maintenance
  • Clearance Approval
  • Product Movement
• Coordinate 3rd party repairs
• Oversee parts receiving and inspection

As a successful candidate you will have the following:

• Post-secondary education
• 3-5 years’ experience in the furniture industry, combined with supervisory experience
• Preferred: 5-7 years of furniture and/or appliance repair including upholstery, leather, case goods, motion, and/or appliance repairs.
• Able to create and maintain an environment that supports creative and innovative ways for employees to perform tasks or analyze present tasks
• Effective decision making and problem solving skills
• Ability to build high performing teams
• Ability to lead and measure self and others work
• Valid Class 5 driver’s license and clean driver’s abstract
• Excellent computer skills with a good working knowledge of Microsoft Office products and ability to learn in-house computer programs
• Flexible schedule requirements including evenings and Saturdays
• Some exposure to solvents
• Criminal Record Check required

Plan Your Future With Us!

Apply Now!

Ashley HomeStore welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.