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Repair department manager skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical repair department manager skills. We ranked the top skills for repair department managers based on the percentage of resumes they appeared on. For example, 10.9% of repair department manager resumes contained customer satisfaction as a skill. Continue reading to find out what skills a repair department manager needs to be successful in the workplace.

15 repair department manager skills for your resume and career

1. Customer Satisfaction

Here's how repair department managers use customer satisfaction:
  • Maximize Performance of Client Airsoft Equipment Form Customer Satisfaction Via Prompt Warranty Service Lead and Motivate Staff in Daily Activities
  • Developed, implemented and monitored programs to maximize customer satisfaction.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how repair department managers use customer service:
  • Managed and trained several sales associates on jewelry repair, jewelry product information and customer service.
  • Trained customer service representatives in call center procedures.

3. FAA

FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.

Here's how repair department managers use faa:
  • Provided troubleshooting assistance to all FAA sites in the National Air Space.

4. PC

Here's how repair department managers use pc:
  • Performed hands on servicing of Local Area Networks, PC's, printers, Linux and MAC OS systems..
  • Repair of PC motherboards, modems, monitors, printers, I/O cards and keyboards.2.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how repair department managers use technical support:
  • Supervised soldiers engaged in providing computer detection equipment and technical support in one or more functional areas.
  • Communicated effectively with customers and personnel in order to provide technical support on equipment sold and serviced.

6. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how repair department managers use safety procedures:
  • Promoted safety procedures and encouraged process improvements with no lost time accidents.
  • Facilitated a Business Continuity Team to create and maintain safety procedures for our locations.

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7. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how repair department managers use sigma:
  • Advanced Six Sigma and ISO procedures to provide design engineering team with precise technical data that improved product reliability.
  • Supported the development of a new sampling meter change program as a product of Six Sigma.

8. Direct Reports

Here's how repair department managers use direct reports:
  • Maintained quality levels, and department production goals; developed process improvements, and provided development opportunities for direct reports.
  • Managed six direct reports and developed pricing strategies, solution development, developing and implementing federal client server strategy.

9. Customer Support

Here's how repair department managers use customer support:
  • Awarded by the company for providing fast quality service and excellent customer support.
  • Applied or service and repair center, customer support, sales organization, manufacturing and product management.

10. Repair Process

Repair process refers to the process of repairing refurbished, obsolete, and damaged equipment. Though the term is commonly associated with the automotive industry, it also applies to various other industries.

Here's how repair department managers use repair process:
  • Coordinated repair process for customers vehicle.
  • Developed and managed repair process.

11. ISO

Here's how repair department managers use iso:
  • Managed Depot Repair Center systems to comply with appropriate federal regulations and ISO 9001 and EN46001 Quality Regulations.
  • Supervised maintenance staff and administered ISO 9002 compliant Preventative Maintenance program.

12. Inventory Control

Here's how repair department managers use inventory control:
  • Controlled store costs by maintaining detailed inventory control.
  • Tracked inventory control of merchandise, compared record with merchandise ordered and reported discrepancies to control costs and maintain correct inventory.

13. OEM

OEM stands for Original Equipment Manufacturer and is a term for a company that produces and markets the parts of equipment for another company after having received the go-ahead to do so. The company can also produce devices from the combination of parts from different companies while in partnership with these companies. This is common in the computer hardware industry and is popular in the automobile and computer industries.

Here's how repair department managers use oem:
  • Set up National Accounts and open access accounts at major OEM and Manufacture Dealerships.
  • Utilized OEM and repair facilities throughout the U.S.

14. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how repair department managers use troubleshoot:
  • Aligned, maintained, troubleshoot, repaired and calibrated electronic and measuring test equipment related to electronics manufacturing facility.
  • Analyzed various electronic schematics to troubleshoot deficiencies, repair components and perform modifications to circuits within the system.

15. Repair Costs

Here's how repair department managers use repair costs:
  • Advised sales team regarding construction and repair cost, environmental hazards, mold removal and client guidelines.
  • Initiated training to improve in house repair capabilities and save over $100K in repair costs.
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List of repair department manager skills to add to your resume

Repair department manager skills

The most important skills for a repair department manager resume and required skills for a repair department manager to have include:

  • Customer Satisfaction
  • Customer Service
  • FAA
  • PC
  • Technical Support
  • Safety Procedures
  • Sigma
  • Direct Reports
  • Customer Support
  • Repair Process
  • ISO
  • Inventory Control
  • OEM
  • Troubleshoot
  • Repair Costs
  • Repair Orders
  • Test Equipment
  • Payroll
  • Continuous Improvement
  • Oversight
  • Repair Estimates
  • RMA
  • AAR
  • Repair Operations
  • Repair Facility
  • Repair Service
  • Quality Standards
  • Windows
  • Apple
  • Customer Equipment
  • Customer Complaints
  • Computer System
  • Equipment Maintenance
  • Parts Inventory
  • Customer Calls
  • Repair Programs
  • POS
  • Customer Relations
  • Cell Phones
  • Customer Issues
  • Test Procedures
  • PowerPoint

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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