Resident care associate job description

About the Resident Relocation Associate:

The Resident Relocation Associate is an experienced, highly-organized and self-disciplined professional that will work closely with and have daily contact with residents to prepare them for, and assist with, all the required relocation activities at a property undergoing an in place rehabilitation during its duration. The Resident Relocation Associate will achieve this by interfacing with and conducting operations with the owner and rehabilitation project manager for relocation timelines, the property management team for resident and unit specific needs, and third party vendors such as moving companies. The Resident Relocation Specialist will be assigned to 2 projects at a time. The ideal candidate will have a background in affordable housing property management operations, a sound budget background for tracking and reporting expenses to budget, possess excellent communication skills, and be a team player. The candidate must be capable of working remotely as well as on-site engaging residents, project team members, and third party vendors. This position will report directly to the Regional Manager of the asset undergoing renovation.

Job Responsibilities:

Survey residents to understand their needs regarding their relocation experience.

Assist in lease up of renovated units.

Support site going through renovation in all aspects including assistance with regular office duties.

Participate in or conduct activities such as leasing, inspections, resident communication, customer services, creating & utilizing organizational tools, etc.

Convene and participate in resident and community relocation program community meetings.

Draft and distribute notices to households due a relocation. Ensure all information and required notices are received by all applicable households and signatures obtained.

Provide relocation counseling and assistance that is compliant with State and Federal regulations.

Ensure a fluid flow of information for all relocation stakeholders.

Schedule and coordinate all third party relocation vendors for execution of the relocation. Observe and supervise the execution of the relocation so each household is relocated efficiently and without incident.

Execute project relocation plans in accordance with budgets. Report relocation transactions for reimbursement.

Collaborate with multiple teams to achieve a successful execution of the plan, such as Property Management Operations, Development, Construction Management, Human Resources, general contractor, and moving company.

Control and ensure the best relocation experience for residents by directing the execution of relocating residents to a temporary and/or permanent unit

Assist with and monitor any claims for damaged household goods.

Execute the required work by working remotely coordinating future work with vendors. Also being on site to meet with residents, walk units to confirm relocation needs, distribute advance notices, manage relocation activities with moving companies, and follow-up for a completely successful relocation experience.

Conduct and execute responsibilities both remotely and onsite with appropriate office equipment and information technology.

Collaborate, communicate and provide feedback for continuous improvement to the relocation plan, management and supervisor role, and resident relocation responsibilities.

Project management, accurate and timely record keeping, and ability to effectively report status and results to the community manager, regional manager, senior or executive management.

Complete all tasks identified and perform other duties as assigned.

US-PA-Willow Grove

Type: Regular Part-Time
# of Openings: 4
Category: Resident Care
Commonwealth Senior Living at Willow Grove

Overview

Do you love being a caregiver and have a sincere passion for working with seniors? Our Resident Care Associates do too! Our direct care team consists of people with their Personal Care Aide (PCA) and/or Certified Nursing Aide (CNA) certification or a willingness to obtain this. We will train you! This team cares for our residents in a number of ways including personal needs, grooming and hygiene, housekeeping, laundering, social interactions, and meals. The main objective of this position is to possess a big heart and a need to serve while you monitor the residents' comfort and respond to their physical and emotional needs.

This position is the first step in becoming a nurse! This position often grows into a Registered Medication Aide (RMA) and can grow into leadership opportunities at our communities. Team members can pursue a nursing education and Commonwealth Senior Living will assist with paying for education and providing training! Career growth into Assistant Resident Care Director or Resident Care Director is possible. Our company even boasts several Executive Directors who began their careers in this role!

Benefits:

• Daily Pay available
• Medical, Dental, Vision, Life Insurance, and Health Savings Accounts
• 401k available to all Commonwealth Senior Living associates
• Tuition Reimbursement and Grant
• Employee Assistance Fund
• Variety of shifts
• Ability to grow your career/advance your career
• Discounts Programs

Responsibilities

• Provide direct nursing care to residents and contribute to continuity of care and effective communication by reporting care provided and changes in the resident's condition to the Resident Care Director immediately. May participate in routine activities of resident's care activities, including daily living and basic nursing procedures.
• Assisting residents with lifts, moves and transports, using proper body mechanics or lifting devices for accident prevention.
• Responds to inquiries relating to requests from residents, visitors and other personnel promptly and courteously within given time frames and established policy.
• Is knowledgeable of the individualized care plan for residents, and provides support to the residents according to their care plan. Contributes to the care planning process by providing the charge nurse or other care planning staff with specific information and observations of the residents' needs and preferences.
• Communicates and interacts effectively and tactfully with the residents, visitors, families, peers and supervisors promoting a homelike environment.
• Fully understands all aspects of residents' rights, including the right to be free of restraints and free of abuse. Is responsible for promptly reporting to the charge nurse or administrative staff incidents or evidence of resident abuse or violation of residents' rights.
• Performs all job responsibilities in accordance with prescribed safety and infection control procedures, including thorough hand washing, use of disposable gloves where indicated and proper disposal of soiled materials. Also providing care that maintains each resident's skin integrity to prevent pressure ulcers, skin tears and other damage by changing incontinent residents, turning, repositioning immobile residents and by applying moisturizers to fragile skin and other areas.
• Other duties as assigned

Qualifications

• Caring about people. Previous work with seniors would be fantastic!
• Drive for doing the right thing and seeing things through to the end!
• Passionate about a job well done, having fun, and celebrating success!
• Confident to speak up!
• Great listener!
• Takes ownership and adds value - seeks to improve something every single day!
• Consistently exhibits respect in all interactions.
• Ability and desire to provide exceptional customer service.
• Possessing your state PCA or CNA certification would be ideal.

Commonwealth Senior Living requires COVID vaccination for all employees.

Commonwealth Senior Living is a recognized leader in senior living, employing around 2,000 associates, and is a two consecutive year recipient of the Great Place to Work certification!

PI194163463

ABOUT PATH
Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing.

JR 2346
Resident Associate - EIH
San Jose, CA 95112
Salary: $21.49/hr - $22.60/hr DOE + 12% Locality Pay Differential (Approximate gross earnings of $24.07/hr - $25.31/hr DOE)
Part Time
Non-Exempt

PATH is urgently seeking candidates with experience working in residential settings with highly vulnerable populations to join our EIH program in San Jose as a Residential Associate.

ABOUT OUR EIH
San Jose's Emergency Interim Housing (EIH) program provides bridge housing to families who are experiencing homelessness and offers a range of onsite supportive services. These services assist each household in transitioning into a safe, stable and permanent home.

WHAT IS A RESIDENT ASSOCIATE?
The Resident Associate works as part of a multidisciplinary team at the EIH site to provide recovery orientated services and case management support for individuals and families experiencing homelessness. Responsibilities of the Resident Associate include:

• Providing support to case managers, housing specialists and employment specialists in assisting program participants in achieving their individual goals
• Managing the site in order to maintain a hospitable and inclusive environment
• Providing information, referrals, linkages and advocacy for participants' identified needs
• Collaborating with the case management and operations staff to ensure a clean and safe facility
• Developing, leading and tracking programming designed to assist participants in maintaining stable housing and integrating into the community
• Providing information regarding services to clients and other PATH Programs
• Assisting participants with de-escalation and conflict resolution in crisis situations and bringing in additional resources as appropriate

WHAT YOU BRING
We're looking for candidates that:

• Have experience working in residential settings with highly vulnerable populations, particularly those with health, mental health, and substance use issues
• Demonstrate knowledge of or experience with client engagement techniques such as harm reduction strategies, crisis intervention techniques and motivational interviewing
• Possess a high level of tolerance and understanding for individuals with urgent and multiple case management and health needs
• Maintain and execute confidential information according to HIPAA standards
• Work just as well independently as they do on a team
• Exercise mature judgement, and are highly motivated, self-starting and proactive
• Are excellent at communicating, whether in writing or verbally
• Have a strong sense of prioritization and can coordinate multiple demands in a high-pressure environment

MANDATORY REQUIREMENTS
For this role the Resident Associate must:

• Be able and willing to work flexible hours which may include evenings or weekends
• Have employment eligibility verification
• Have or be able and willing to obtain CPR/First Aid training
• Provide proof of full COVID-19 vaccination
• Have reliable transportation and:
  • A valid driver's license
  • Auto Insurance
  • The ability to qualify for PATH insurance coverage
• Successfully complete the following as a condition of hire:
  • Tuberculosis Test
  • Background Screening
  • Drug Test

COVID-19 VACCINATION
Effective 11/01/2021 PATH will require all employees to be fully vaccinated for COVID-19. All prospective hires will be expected to provide proof of full vaccination as part of the pre-employment credentialing process.

FLEXIBLE WORK
PATH is a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office, does not establish approval for work to be conducted outside of California.

WHAT WE OFFER
In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.

READY TO MAKE A DIFFERENCE THROUGH ACTION?
If this position sounds like a fit, please submit your application today. A resume is required.

PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PATH will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve. We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.