Responsible system engineer job description

Responsibilities

• Junior incident response analyst with experience conducting intermediate analysis of all relevant artifacts associated with a potential intrusion, such as network traffic - to determine the initial infection vector (IIV) as well as any impact a cybersecurity event may have incurred.
• Assesses performance using evaluation criteria and technical performance measures.
• Prepares assessments and cyber threat profiles of current and planned products based on sophisticated testing, research, and analysis.
• Participates in design reviews of components (hardware and software) to ensure applicability to the current system and traceability of requirements. Reviews test plans/procedures and ensures they verify/validate the requirements.
• Verifies/validates systems with specific emphasis on network operations and cyber warfare tactics, techniques, and procedures focused on the threat to information networks.

Qualifications

• Bachelor's degree in a relevant field; industry-standard cybersecurity certifications; two or more years of incident response experience.
• 2 years of experience development critical incident response plans
• 2 years of experience conducting incident response analysis
• Able to clearly articulate, communicate, and document cybersecurity incidents and threats
• Experience communicating across business areas during incident coordination

Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can't be done, solving the most daunting challenges facing our customers.

An Equal Opportunity Employer including Disability/Veteran.

For Colorado Residents Colorado Salary Minimum: $58,300
Colorado Salary Maximum: $141,400

The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.

Responsibilities

• Junior incident response analyst with experience conducting intermediate analysis of all relevant artifacts associated with a potential intrusion, such as network traffic - to determine the initial infection vector (IIV) as well as any impact a cybersecurity event may have incurred.
• Assesses performance using evaluation criteria and technical performance measures.
• Prepares assessments and cyber threat profiles of current and planned products based on sophisticated testing, research, and analysis.
• Participates in design reviews of components (hardware and software) to ensure applicability to the current system and traceability of requirements. Reviews test plans/procedures and ensures they verify/validate the requirements.
• Verifies/validates systems with specific emphasis on network operations and cyber warfare tactics, techniques, and procedures focused on the threat to information networks.

Qualifications

• Bachelor's degree in a relevant field; industry-standard cybersecurity certifications; two or more years of incident response experience.
• 2 years of experience development critical incident response plans
• 2 years of experience conducting incident response analysis
• Able to clearly articulate, communicate, and document cybersecurity incidents and threats
• Experience communicating across business areas during incident coordination

Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can't be done, solving the most daunting challenges facing our customers.

An Equal Opportunity Employer including Disability/Veteran.

For Colorado Residents Colorado Salary Minimum: $58,300
Colorado Salary Maximum: $141,400

The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

AppleCare Engineering is looking for an extraordinary person to provide project management and technical support for consumer and professional applications. This individual will exemplify AppleCare's expert technical support paired with outstanding customer service for Apple's software apps. This person is a problem solver, who understands the big picture for Apple in terms of customer experience, can take charge, handle simultaneous projects, and works well in a team environment. This person represents AppleCare as the liaison between Apple's contact centers, Engineering, Product Marketing, and Operations in order to provide the best possible customer support experience.
This is an onsite role and can be located in Austin, Elk Grove, San Diego, or Raleigh.

Key Qualifications

* Minimum 5 years experience in technical support or related area.
* High technical savvy, including ability to analyze a variety of client-side and server-side logs
* Strong quantitative and qualitative analytical skills
* Demonstrated ability to manage a high workload and multiple responsibilities within strict deadlines
* Impeccable interpersonal skills, including the ability to adapt communication style to meet the needs of different audiences
* Demonstrated ability to properly isolate, diagnose, and solve complex account systems or cloud-computing services
* Excels at building and maintaining relationships with different audiences.
* Creativity, curiosity, and drive: Consistently thinks out of the box to increase efficiency and frequency of achieving your goals, and in overcoming challenges and hurdles.
* Strong organization skills and attention to detail.
* Excellent communication and presentation skills, written and verbal, to all levels of an organization.
* Leadership and influence: A passion for inspiring, motivating, and influencing others in the quest to achieve mutual goals.

Description

You will serve as the direct owner for the end-to-end Support Experience worldwide for one or more feature-sets within iCloud, Apple ID, iMessage, FaceTime, or Game Center. We respond to critical issues from Apple Support teams worldwide, delivering immediate workarounds and resolutions as well as driving root cause fixes for issues. We analyze data and trends to find opportunities for improving the overall customer experience and support. You will work closely with Apple's Support organizations, Engineering, Systems Administrators/SRE, Legal, and Marketing to implement our analysis' recommended changes.

Identify efforts and drive them without managerial oversight

Work closely with readiness partners for upcoming features/changes in your area(s) of responsibility, and work closely with multiple multi-functional teams to provide timely, actionable data and feedback related to new product launches.

Provide oversight and guidance of escalation queue handling to Site Support Engineering Response

Serve as a key stakeholder to the contact center for any documentation, training, and tools necessary to support your product area(s).

Education & Experience

BS/BA or equivalent work experience

Additional Requirements

* Technical proficiency with Apple's software and services a plus (or alternatively, experience with consumer cloud services, such as Google Workspace, Microsoft OneDrive Personal Cloud, etc)
* Familiarity with bug/issue management tools a plus
* Ability to read and understand client and server logs a plus