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Return clerk skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical return clerk skills. We ranked the top skills for return clerks based on the percentage of resumes they appeared on. For example, 21.1% of return clerk resumes contained customer service as a skill. Continue reading to find out what skills a return clerk needs to be successful in the workplace.

15 return clerk skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how return clerks use customer service:
  • Contacted store representatives, regardless of affiliation, customer service representatives, and corporate accounting department to resolve credit related issues.
  • Provided excellent Customer Service by assisting customers with Product support and problem resolutions and Repairs on products.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how return clerks use data entry:
  • Job assignment with Ryder Integrated Logistics, data entry, shipping and receiving product to be inventory, clean and repack.
  • Performed alpha-numeric data entry regarding outdated product, damages, defects, and recalls.

3. RF Scanner

Here's how return clerks use rf scanner:
  • Verified adjustments by using RF scanners and bar coding systems.
  • Picked warehouse orders with RF scanner for shipment.

4. Vendor Returns

Here's how return clerks use vendor returns:
  • Job Description: Receiving inventory into the AS400 system, and doing vendor returns
  • Processed vendor returns (pick/pack/ship).

5. Computer System

Here's how return clerks use computer system:
  • Conduct weekly cycle counts in order to reconcile what is on hand with the computer system.
  • Use of computer system to receive product, print tags, relocate product.

6. Defective Merchandise

Here's how return clerks use defective merchandise:
  • Communicated with manufacturers regarding defective merchandise.
  • Obtained credits for the company from vendors which sent out incorrect, damaged or defective merchandise.

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7. Inventory Control

Here's how return clerks use inventory control:
  • Managed inventory control for facility and cycle counted prescription narcotics daily.
  • Assisted Inventory Control Department with order discrepancies.

8. Purchase Orders

Here's how return clerks use purchase orders:
  • Reviewed documents such as purchase orders, sales tickets, charge slips, or records to compute fees or charges due.
  • Process purchase orders, return purchase orders and credit memos also handled a large amount of return merchandise authorization

9. Warehouse Management

Here's how return clerks use warehouse management:
  • Coordinate returns clerk activities with warehouse management and distribution centre.
  • Processed Warehouse exceptions using Sysco's warehouse management system.

10. RMA

Here's how return clerks use rma:
  • Processed and shipped all recalled merchandise using RMA numbers to receive credit.
  • Utilized effective communication skill to process RMA, Refusal return products.

11. Return Products

Here's how return clerks use return products:
  • Inspect return product * Keying the suitable product back in system for resale
  • Return product back to stock and adjust inventory.

12. Cycle Counts

Cycle counts are the procedures used in inventory auditing and enable organizations or businesses to count items in various areas within the organization's warehouse without counting the entire inventory.

Here's how return clerks use cycle counts:
  • Performed cycle counts to ensure inventory integrity.
  • Perform cycle counts and record cycle count findings, while operating a forklift cherry picker.

13. Customer Orders

Here's how return clerks use customer orders:
  • Filled selections according to customer orders.
  • Pick product from cart or bulk pallet to fill customer orders.

14. Customer Accounts

Here's how return clerks use customer accounts:
  • Process customer accounts daily refunds and making necessary exchanges.
  • Credited return product to customer accounts, inventory, picking and packing orders.

15. WMS

A WMS, warehouse management system, is an application software solution tool utilized to coordinate, control, automate and manage a company's warehouse operations and processes. WMS optimizes the supply chain process by maximizing warehouse efficiency, thereby eliminating errors.

Here's how return clerks use wms:
  • Entered and processed data of domestic and international returns utilizing AS/400 Systems (PkMS, MIPS, WMS).
  • Trained users in use of WMS applications; assisted IE's in implementing work instructions for NB SIEMENS.
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List of return clerk skills to add to your resume

Return clerk skills

The most important skills for a return clerk resume and required skills for a return clerk to have include:

  • Customer Service
  • Data Entry
  • RF Scanner
  • Vendor Returns
  • Computer System
  • Defective Merchandise
  • Inventory Control
  • Purchase Orders
  • Warehouse Management
  • RMA
  • Return Products
  • Cycle Counts
  • Customer Orders
  • Customer Accounts
  • WMS
  • Return Checks
  • AS400
  • RTV
  • Customer Complaints
  • Inventory Transactions
  • Sales Floor
  • Merchandise Returns
  • Unload Trucks
  • Warehouse Inventory
  • Customer Credit
  • Corporate Standards
  • Fed-Ex
  • Inventory System
  • Customer Inquiries
  • PowerPoint
  • USPS
  • Voice Mail Systems
  • NSF
  • Depot
  • Credit Card

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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