Returns processor job description

The Returns Processor must be capable to perform all functions associated with Returns (Pre-Receive, Scan, Sort, Pallet Build and Rework) so to facilitate the process of customer returns as efficiently, accurately and timely as possible. The candidate will need to quickly learn to operate in two systems, JDE and SAP, to properly perform required transactions at each of the steps within the Returns process. The candidate must consistently meet or exceed minimum productivity standards set forth by management. A high awareness of safety and housekeeping is expected to be maintained in all tasks performed.

Pre-Scan: Sign for incoming deliveries. Pre-scan of trailers received in returns with accuracy and efficiency. Uses and fully understands the book of accounts provided by credit and management. Correctly fill out the proper forms for each shipment pre-scanned in, and provide the correct documentation for each shipment to clerk.

Scan: Scan incoming cartons from designated pallets. Pre-sort product into assigned bins by category after it is scanned into system. Identify product that is not saleable and needs to be disposed, Identify non hazardous vs. hazardous items for appropriate disposal if needed. Speed and accuracy at scanning items, must be achieved.

Sort: Identify by SKU (Parent or brand) and sort product accurately and efficiently into totes in the flow racks. Product will be visually displayed on front of tote with a piece of product to provide ease of identification. This will require a good amount of walking with a cart to the various locations. Identify product that is over aged using batch codes, and dump it when necessary. Remove filled totes to be process.

Pallet Build: Process filled totes through computer system and scales by Quantity, SKU, & Category. Quantity needs to be acquired by Tare on scale. Proper Codes need to be used for specific products. After product is processed it needs to be staged by category, if possible.

Rework: Open and process all Non-standard orders/folders. Coordinate material usage-components and product. Using batch codes determine lot and what product should be discarded. Box product to meet standard on process order. Know what is non- hazardous and hazardous, to dispose of properly. Submit all paperwork in corresponding folders to clerk for completion.

Waste Disposal - The ability to collect and document all SKU's, Qty's, pallets and weight in process to be dispose, based on Hazardous and Non-Hazardous properly to meet Virginia regulations.
Flexible to move and perform all jobs in Returns on a daily basis to meet business demands. Must pass Hazmat, hazardous waste disposal and motorized equipment class (pallet jack)



EXPERIENCE :


1-3 years of progressive experience in the Roanoke and Salem Operation


KNOWLEDGE, SKILLS & ABILITIES :



Essential


•Knowledge of and the ability to apply basic mathematics skills - addition, subtraction, multiplication and division.

•Demonstrate work ethics of dependability, honesty, respect and to work effectively on a team.

•Must be able to analyze errors in two systems and learn corrective steps to resolve/process quickly.

•Ability to learn and understand quality inspection rules to determine good vs. scrap +Hazardous vs. non- hazardous.

•Capable to lift 20-35 lbs, cartons, continually throughout the day (occasionally weights up to 50 lbs).

•Must be able to walk up to 70% daily.

•Above average experience with computer data entry and manipulation in Windows

•Ability to learn and function efficiently in the JDE and SAP system.

•Must be able to stand, kneel, bend, reach with hands, arms and work on feet all day.

•Willing to work extended hours and weekends (as necessary).


Support all safety programs and a willingness to speak up and listen up



Desirable


•Excellent handwriting skills

•Knowledge in Excel, and Word


EDUCATION :


High School Diploma or secondary GED desired.

Current Living Spaces Employees: Please apply via your internal Workday Account.

At Living Spaces, we take pride in being an environment that cultivates the best in our Team Members. From our corporate office in La Mirada, to our Distribution Centers, Manufacturing, Guest Services, Transportation, to any of our retail stores in the United States, you'll find Team Members who have started and grown their careers at Living Spaces. We are a company driven by our core values of humility & respect, passion, innovation, speed & simplicity, fanatic discipline, social responsibility, coupled with the desire to provide our guests with the best possible experience they can have while furnishing their space.

We continuously strive to find dedicated, innovative, driven, enterprising Team Members to help drive our corporate vision - to be the best furniture retailer in the country. If you possess these skills, we invite you to join the journey at Living Spaces.


Position Summary

The Returns Processor will support process and assist the Returns Team with timely and accurate product returns, and the optimization of resources and processes. Will ensure compliance with company policies/procedures, continual process improvement and drive initiatives to create and promote an environment timely and accurate delivery returns.


Position Description


Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Will walk doors to validate inventory to match drivers returns manifest, validate returns accuracy, service and Quality Support and ensure all items are dispositioned and tagged
• Assist stores, customer service, and DRT team with related questions
• Research inventory discrepancies through returns

• Label, rewrap of all items and push out to the end caps
• Send emails regarding missing items, damaged items drivers claims or items not on driver's route, or any issues / exception within the Returns process
• Understanding AX and Dispatch Track Routing System
• Invoice Orders in Transportation Manager

• Be able to comply with company employee handbook
• Able to operate radio frequency equipment
• Conducts operations in compliance with OSHA standards
• Conducts operations in a manner that promotes safety
• Maintains a clean free from debris warehouse floor
• Meet company standards for productivity

•Must be available to work a flexible schedule, weekends and holidays.
•Conducts operations in compliance with OSHA standards.
•Conducts operations in a manner that promotes safety.
•Ensures that the correct number and type of product is loaded and shipped Maintains a clean free from debris warehouse floor.
•Meet company standards for productivity


Qualifications


Education/Experience: High School Diploma or GED equivalent. 1-2 years general warehouse experience in a fast paced, warehouse environment. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs. Knowledge of design software programs is a plus.

Certificates and Licenses: None Required

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

Come join our team!


$1,000 Retention Bonus (after 1 year)


Paid Time Off


11 Paid Holidays


Eligibleto participatein the 401(k) Plan


Competitive Benefits


MPS, a division of Macmillan Publishing, a leading US publisher of Trade and Academic titles, has a job opening for a Returns Processor in our Orange facility. MPS provides back office support, warehousing, and, fulfillment for Macmillan US, and is their primary distribution facility for North America. For more information on the company, visit us on Facebook at Macmillan Publisher Services - MPS.


ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.


General Duties:

• In this position, the employee will perform the more advanced general warehouse duties to include making adjustments in the computer system; operating machinery; processing; shrink-wrapping product; operating a stretch-wrapping machine, and performing short picker duties while meeting production requirements, following appropriate instructions and safety methods associated with the department they are assigned to.
• Selects carton of returned merchandise from the pallet, opens with a razor knife, unpacks all books and paperwork, keeping the books and documentation together, and places it on the conveyor at the processing station by shipped from address. Uses Warehouse Management System (WMS) to process (Scan) each piece of returned merchandise by ISBN number, locate by tote number to the Bin locations and make adjustments for damaged books.
• Keeps each shipped from address together on one Return Authorization Number (RA) to assign credit for the returned merchandise.
• Puts returned merchandise in the correct bin location according to the transaction instruction in the tote that came from the processing station.
• Removes full case quantity from the bin, shrink-wraps the case, and locates it in the rack location.
• Keeps the bin locations neat and orderly at all times.
• Operates shrink-wrap machine to incase correct carton quantity of books to be returned to inventory.
• Brick stack returned merchandise as needed.
• Separates returned merchandise that has been placed in hurt status.
• Refurbishes the returned merchandise as needed.
• Locates book jackets and keeps appropriate documentation.
• Removes returned merchandise from hurt status to available status using WMS.
• Weighs each carton and use WMS to update the Keyrec log with weights; create a Batch Record in WMS to identify each receipt by Keyrec number. Records in WMS to identify each receipt by Keyrec number.
• Unpacks each carton of returned strip covers and prepares them for scanning by shipped from address and Keyrec number.
• Uses Tangent machine, its software, and WMS to process (scan) each strip cover returned by ISBN and credit the correct customer for the return.
• Keeps each shipped from address together on one Return Authorization Number to assign credit for the returned strip covers.
• WMS - Looks up locations and retrieves order status information.
• Read and select the proper size carton for volume and size of product to be shipped; and inserts invoice.
• Properly positions and affixes the labels on the carton to ensure they are oriented for the system scanners.
• Inspects product visually to ensure it is free of damage and the correct count before placing in the carton to be shipped.
• Ensures correct placement of the books in the carton to allow the General Warehouse Employees in packing to carefully secure books with the proper amount of dunnage in order to prevent movement and protect the product while in transit.
• Records the proper adjustments for short shipments on the carton.
• Assists in resolving any discrepancies.
• WMS - Make adjustments for damaged books, stock transfers, and put-away (return product to inventory); retrieves order status information; and look up parcels.
• Conforms to all Company policies and procedures (Employee Handbook)
• Complies with all established environmental, health, and safety requirements in order to minimize injuries, loss of production time, and damage.

Secondary Duties:


•Performs cycle counts as directed.

•Mark locations that are short or contain damaged books for designated short pickers to correct.

•Keep zones throughout the Pick Module stocked with all sizes of cartons

•Affixes New Titles and Laydown Stickers to cartons

•Flag set orders and author signings are identified and applied to double-walled cartons to limit damages in transit

•Maintains a clean, neat, and orderly work area.

•Short Picker - Uses rolling equipment (forklift), retrieves books, and makes inventory transfers from rack location to forward picking locations. Assists in putting away extra stock.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential function of their job satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience:

High School diploma or general education degree (GED).


Language Skills:

Ability to read and comprehend simple instructions, safety rules, and memos. Ability to write legibly and effectively communicate one-on-one.


Mathematical Skills:

Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.


Other skills and abilities:

Basic computer and keyboarding skills and the ability to learn WMS.


Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; bend; and use hands and arms to feel, grasp, reach, and lift. The employee is regularly required to climb stairs, sit, stoop, kneel, and crouch.

This position requires the employee to walk 5 to 11 miles throughout the shift. The employee must have the ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to temperature changes; dust; and working around moving mechanical parts. The noise level in the work environment is usually moderate.

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender Identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. The successful candidate for this position will be an employee of MPS.