How To Become A Sales Support Supervisor: What It Is and Career Path

What is a sales support supervisor and how to become one

Updated January 8, 2025

3 min read

Quoted expert

Ken Corbit Ph.D.

Sales support supervisors manage the activities of a sales support team. They delegate tasks and organize the workload for the members of the support team to arrange logistical, administrative, and organizational assistance aiding the work of the team of sales representatives.

It will be your job to make sure the support team is operating on maximum efficiency and all customer requests are tended to in due time. You will attend sales meetings to discuss sales strategies, hire and train the people on your team, and make sure the IT infrastructure for sales support activities is functioning at top capacity.

A GED is enough to get you started on this path, provided you have ample experience in customer service roles. Having experience in a supervisor role will also be important here. An understanding of business processes such as shipping, billing, sales cycles, and accounting will be necessary. You must have excellent organizational and communication skills as well. Yearly salaries can be expected to reach $58,381 a year on average.

What general advice would you give to a sales support supervisor?

Ken Corbit Ph.D.

Assistant Professor of Professional Practice in Marketing, Texas Christian University

Strategic
Company Selection:
Focus on joining companies with robust sales training programs, emphasizing consultative selling. Look for organizations that invest in your development, providing live calling experiences, quota-driven sales processes, and exposure to tools like Salesforce.

Tech
Proficiency and Sales Tools Mastery:
Familiarize yourself with cutting-edge sales technologies, including CRM tools like Salesforce. Your proficiency in these tools will not only streamline your sales processes but also position you as a tech-savvy professional in the competitive sales landscape.

Hands-On
Experience:
Actively engage in live calling, take ownership of sales funnels, and work with senior hiring authorities during your training. This hands-on experience will not only build your confidence but also prepare you for the challenges of consultative selling.

Research
and Decision-Making Skills:
Develop strong research skills to evaluate companies based on fit, growth opportunities, compensation structures, and overall potential. This informed decision-making approach will set you apart and empower you to navigate the sales landscape strategically.

Mentorship
and Networking:
Seek mentorship both within and outside your organization. Building relationships with mentors who invest in your sales skills and knowledge will provide valuable insights. Additionally, actively participate in online forums to connect with practical sales
knowledge and best practices.

ScoreSales Support SupervisorUS Average

Salary

4.9

Avg. Salary $63,148

Avg. Salary $59,228

Stability level

9.2

Growth rate 5%

Growth rate 0.3%

Diversity

3.6

Race

American Indian and Alaska Native 0.40%

Asian 6.15%

Black or African American 6.61%

Hispanic or Latino 17.40%

Unknown 3.93%

White 65.51%

Gender

female 52.66%

male 47.34%

Age - 47

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 47

Stress level

9.2

Stress level is very high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

4.9

Work life balance is fair

6.4 - fair

Key steps to become a sales support supervisor

Explore sales support supervisor education requirements

Most common sales support supervisor degrees

Bachelor's

57.0 %

Associate

22.3 %

High School Diploma

10.1 %

Start to develop specific sales support supervisor skills

Skills	Percentages
Customer Service	15.93%
Support Supervisors	7.04%
Performance Management	7.01%
CRM	6.57%
Sales Floor	5.44%

Complete relevant sales support supervisor training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New sales support supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a sales support supervisor based on U.S. Bureau of Labor Statistics data and data from real sales support supervisor resumes.

Research sales support supervisor duties and responsibilities

Create and lead staff development sessions on solution selling techniques/running effective promotions/POS execution/trade math.
Maintain detailed accountability of valuable jewelry, handle new merchandise, and maintain employee focus on departmental organization and cleanliness.
Describe product to customers and accurately explain details about DirecTV services.

Prepare your sales support supervisor resume

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