Sales support supervisor job description
Updated March 14, 2024
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Example sales support supervisor requirements on a job description
Sales support supervisor requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in sales support supervisor job postings.
Sample sales support supervisor requirements
- Bachelor's degree in business or related field
- Minimum of 3 years of sales support experience
- Proficiency in MS Office suite
- Knowledge of customer service principles and practices
- Excellent organizational skills
Sample required sales support supervisor soft skills
- Strong interpersonal and communication skills
- Able to identify customer needs and provide solutions
- Ability to handle multiple tasks and prioritize
- Cultivate trust-based relationships with customers
- Ability to work independently and as part of a team
Sales support supervisor job description example 1
TSYS sales support supervisor job description
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Manage team of Sales Support Advocates providing telephone, fax and email support to internal and external customers. Work closely with field management to ensure accurate and timely solutions to merchants and field associates.
Summary of essential job functions
Responsibilities of support will include, but are not limited to: Work closely with servicing teams, internal departments and sales professionals in identifying and resolving issues. Partner with field staff management to assist with new merchant installations and provide guidance to new relationship managers. Identify improvements in efficiency, quality and productivity. Monitor performance of employees and coach or counsel appropriately. Handle escalated issues and assist support staff with escalated or more difficult issues. Complete and deliver performance reviews. Work with HR and Sales Support Manager on employee issues (disciplinary actions, employee moves, etc).
Prerequisites
The Sales Support Supervisor position requires 2+ years of leadership experience. Extensive knowledge of processes and procedures within the bankcard industry is preferred.Previous Management experience is preferred. This position utilizes knowledge typically associated with a four-year degree or a combination of formal training and relevant work experience.
Environment
Work under limited supervision. Work is varied but typically is in an office environment. Work is related to difficult problems that may require extensive analysis to solve. Overtime may be required based on department needs.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Manage team of Sales Support Advocates providing telephone, fax and email support to internal and external customers. Work closely with field management to ensure accurate and timely solutions to merchants and field associates.
Summary of essential job functions
Responsibilities of support will include, but are not limited to: Work closely with servicing teams, internal departments and sales professionals in identifying and resolving issues. Partner with field staff management to assist with new merchant installations and provide guidance to new relationship managers. Identify improvements in efficiency, quality and productivity. Monitor performance of employees and coach or counsel appropriately. Handle escalated issues and assist support staff with escalated or more difficult issues. Complete and deliver performance reviews. Work with HR and Sales Support Manager on employee issues (disciplinary actions, employee moves, etc).
Prerequisites
The Sales Support Supervisor position requires 2+ years of leadership experience. Extensive knowledge of processes and procedures within the bankcard industry is preferred.Previous Management experience is preferred. This position utilizes knowledge typically associated with a four-year degree or a combination of formal training and relevant work experience.
Environment
Work under limited supervision. Work is varied but typically is in an office environment. Work is related to difficult problems that may require extensive analysis to solve. Overtime may be required based on department needs.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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Sales support supervisor job description example 2
L Brands sales support supervisor job description
BBW Sales Support-COTSWOLD VILLAGE CENTER SHOP - (03ECO) Description Who we are
With an inclusive retail environment that is fueled by passionate associates, Bath & Body Works is one of the most creative, dynamic and profitable fashion retailers in the industry. We are a $6.4 billion retail brand - and growing - with 10+ years of back-to-back growth and unlimited potential. We are the world's leading fragrance retail brand for body and home, delivered through fashion, trend and newness with products that are globally inspired.
The opportunity
We're hiring for you to join our team as a sales support associate in our stores. In this role, you will be the face of Bath & Body Works - understanding our customers' needs and helping them find the best products for themselves and others. Our associates are dedicated to delivering exceptional and consistent customer experiences that positively impact sales growth in their store, and contribute to a positive, high-energy environment. As an associate, you will:
• Deliver a friendly and efficient cash wrap experience, while reinforcing the customer's purchase and capturing the customer's phone number/email address
• Recover merchandise on the sales floor and replenish merchandise to brand standards
• Support product replenishment activities that keep the store full and abundant, including processing merchandise and maintaining the back room
• Assist with floorset execution, window changes, visual presentation and marketing placement as needed
• Abide by our values, policies, procedures and safety messages
What you can expect from us
• A merchandise discount of 30% at Bath & Body Works
• Mental health and well-being services and resources at no cost to you
• An opportunity to save in the BBW 401(k) after you've been with us for a year and worked 1000 hours
• A fun, rewarding experience where you can be you … because we believe in making the world a brighter, happier place through fragrance, and that diversity, equity and inclusion make us stronger Qualifications What you'll contribute to the team
• Demonstrated sales and customer service results in a fast-paced environment
• Availability for varied weekly shifts including weekend, closing and peak hour shifts
• Effective communication skills, being open to feedback and the ability to act on it
We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information or any other legally protected status, and we comply with all laws concerning non-discriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. We only hire individuals authorized for employment in the United States. Primary Location: United States-North Carolina-CharlotteWork Locations: 040413/01097/Cotswold Village Center Shop COTSWOLD-5158 308 S SHARON AMITY RD CHARLOTTE 28211Job: FieldOrganization: BBW StoreSchedule: RegularShift: StandardEmployee Status: Individual ContributorJob Type: Part-time Job Level: Day JobJob Posting: Oct 13, 2022, 4:54:14 PM
With an inclusive retail environment that is fueled by passionate associates, Bath & Body Works is one of the most creative, dynamic and profitable fashion retailers in the industry. We are a $6.4 billion retail brand - and growing - with 10+ years of back-to-back growth and unlimited potential. We are the world's leading fragrance retail brand for body and home, delivered through fashion, trend and newness with products that are globally inspired.
The opportunity
We're hiring for you to join our team as a sales support associate in our stores. In this role, you will be the face of Bath & Body Works - understanding our customers' needs and helping them find the best products for themselves and others. Our associates are dedicated to delivering exceptional and consistent customer experiences that positively impact sales growth in their store, and contribute to a positive, high-energy environment. As an associate, you will:
• Deliver a friendly and efficient cash wrap experience, while reinforcing the customer's purchase and capturing the customer's phone number/email address
• Recover merchandise on the sales floor and replenish merchandise to brand standards
• Support product replenishment activities that keep the store full and abundant, including processing merchandise and maintaining the back room
• Assist with floorset execution, window changes, visual presentation and marketing placement as needed
• Abide by our values, policies, procedures and safety messages
What you can expect from us
• A merchandise discount of 30% at Bath & Body Works
• Mental health and well-being services and resources at no cost to you
• An opportunity to save in the BBW 401(k) after you've been with us for a year and worked 1000 hours
• A fun, rewarding experience where you can be you … because we believe in making the world a brighter, happier place through fragrance, and that diversity, equity and inclusion make us stronger Qualifications What you'll contribute to the team
• Demonstrated sales and customer service results in a fast-paced environment
• Availability for varied weekly shifts including weekend, closing and peak hour shifts
• Effective communication skills, being open to feedback and the ability to act on it
We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information or any other legally protected status, and we comply with all laws concerning non-discriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. We only hire individuals authorized for employment in the United States. Primary Location: United States-North Carolina-CharlotteWork Locations: 040413/01097/Cotswold Village Center Shop COTSWOLD-5158 308 S SHARON AMITY RD CHARLOTTE 28211Job: FieldOrganization: BBW StoreSchedule: RegularShift: StandardEmployee Status: Individual ContributorJob Type: Part-time Job Level: Day JobJob Posting: Oct 13, 2022, 4:54:14 PM
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Sales support supervisor job description example 3
Interior Specialists sales support supervisor job description
Provides support to the sales and estimating team. Maintains a high-level of customer service with customers and ensures timely responses to issues. Monitors and reviews customer order activity; makes adjustments to processes and strategies as needed. Responsible for work group processes, providing input and recommendations on group processes within a team; communicates results to sales management and coordinates sales functions.
PrimaryTasks & Responsibilities
+ Develop and motivate a team towards the completion of assigned projects.
+ Supervise daily operations for sales support, including staff development, training and performance evaluations.
+ Troubleshoot problems and takes corrective action in support of the sales department.
+ Consult with department heads and other staff on improving the sales and marketing process.
+ Support the Sales Manager by advising sales staff on status and improvement opportunities.
+ Develop methods and procedures to increase sales and promote business.
+ Assist with establishing goals, quotas, sales territories and possible advertising techniques, and analysis of sales statistics.
+ Ensures that work is performed consistently with Interior Specialists, Inc. policies and procedures.
+ Leads a group or team of support, craft, or lower level professional associates.
Education and Experience
+ Administrative background and experience in a sales environment is preferred.
+ Ability to analyze and interpret numerical reports.
+ 5+ years' experience in related field preferred.
Notes
This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time.
Equal Opportunity Employer
Interior Specialists, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
PrimaryTasks & Responsibilities
+ Develop and motivate a team towards the completion of assigned projects.
+ Supervise daily operations for sales support, including staff development, training and performance evaluations.
+ Troubleshoot problems and takes corrective action in support of the sales department.
+ Consult with department heads and other staff on improving the sales and marketing process.
+ Support the Sales Manager by advising sales staff on status and improvement opportunities.
+ Develop methods and procedures to increase sales and promote business.
+ Assist with establishing goals, quotas, sales territories and possible advertising techniques, and analysis of sales statistics.
+ Ensures that work is performed consistently with Interior Specialists, Inc. policies and procedures.
+ Leads a group or team of support, craft, or lower level professional associates.
Education and Experience
+ Administrative background and experience in a sales environment is preferred.
+ Ability to analyze and interpret numerical reports.
+ 5+ years' experience in related field preferred.
Notes
This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time.
Equal Opportunity Employer
Interior Specialists, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
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Updated March 14, 2024
Updated March 14, 2024