Automatically apply for jobs with Zippia

Upload your resume to get started.

Sales support supervisor skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Karla Gavin,

Kerri Orders

Below we've compiled a list of the most critical sales support supervisor skills. We ranked the top skills for sales support supervisors based on the percentage of resumes they appeared on. For example, 15.9% of sales support supervisor resumes contained customer service as a skill. Continue reading to find out what skills a sales support supervisor needs to be successful in the workplace.

15 sales support supervisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how sales support supervisors use customer service:

Deliver excellent customer service directly via personal customer interactions and indirectly via coaching and training store associates.
Handle escalated customer service and account management issues and work with supervisors to insure resolutions.

2. Support Supervisors

Here's how sales support supervisors use support supervisors:

Communicated and worked closely with other National Sales Support Supervisors to ensure department growth and success
Coach and Train all new Sales Support Supervisors in the district.

3. Performance Management

Here's how sales support supervisors use performance management:

Supervised 16 staff members including daily performance management, salary review and any necessary disciplinary actions of the staff.
Managed all aspects of performance management for cross-segment order management team.

4. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how sales support supervisors use crm:

Developed and implemented CRM campaign process that eliminated noise and increased visibility to key market segments and strategic accounts.
Increased sales productivity by developing CRM system utilizing existing client accounting system.

5. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how sales support supervisors use sales floor:

Performed all merchandising preparation activities from truck to sales floor including unloading, preparation, pricing, signage and distribution.
Monitored sales floor and zoned coverage to drive sales and maintain customer focus.

6. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how sales support supervisors use performance reviews:

Complete performance reviews, call listening, special projects, virtual networking and training.
Completed and discussed performance reviews with associates at designated times throughout the year.

Choose from 10+ customizable sales support supervisor resume templates

Build a professional sales support supervisor resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your sales support supervisor resume.

7. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how sales support supervisors use order entry:

Manage front-end operations to ensure friendly and efficient telephone interactions and quality order entry.
Improved performance of order entry staff by empowering team to research root cause of repetitive errors and implement corrective action.

8. Direct Reports

Here's how sales support supervisors use direct reports:

Managed the selection, development, involvement, recognition and retention of direct reports; updated and maintained department-specific training materials.
Demonstrated dynamic ability to support Account Managers and customers with all issues while effectively supervising direct reports.

9. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how sales support supervisors use product knowledge:

Utilize selling skills and product knowledge to solicit traffic from existing and potential new customers.
Provided ongoing training/coaching to improve product knowledge and sales skills of the Support Staff.

10. ISO

Here's how sales support supervisors use iso:

Compiled information for department manual as part of gaining and maintaining ISO 9002 certification.
Assisted with quarterly ISO department audits, reviewing previous orders and preventing exposure.

11. Customer Satisfaction

Here's how sales support supervisors use customer satisfaction:

Developed presentations, managed EDI orders, and worked closely with other departments which ensured customer satisfaction.
Developed and enhanced processes to streamline existing practices and procedures for customer satisfaction.

12. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how sales support supervisors use disciplinary actions:

Developed performance improvement plans and disciplinary actions as required.
Make personnel decisions such as hiring, terminations, disciplinary actions, performance evaluations, salary reviews.

13. Customer Support

Here's how sales support supervisors use customer support:

Partnered with marketing and customer support operations to coordinate successful product launches and promotions.
Organized in working with sales management, customer support, implementation managers, marketing, and administration.

14. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how sales support supervisors use performance evaluations:

Performed performance evaluations and salary reviews, maintaining top quality of operations.
Completed monthly and yearly performance evaluations.

15. Administrative Functions

Administrative Functions all revolve around planning and managing business operations. Administrators engage in the planning and execution of different business objectives, implementing workplace policies, and organizing resources efficiently. Every action that is a step towards the business's goals is covered by Administrative Functions.

Here's how sales support supervisors use administrative functions:

Manage office staff and administrative functions for the Region.
Manage administrative functions for 45 to 70 employees ensuring clear and concise communication and workflow.

5 Sales Support Supervisor resume examples

Build a professional sales support supervisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your sales support supervisor resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Sales Support Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on sales support supervisor resumes?

Dr. Karla Gavin

Director of the Master of Sport Administration Program, Associate Professor of Sport Administration (2010), Upper Iowa University

College students who graduate and move into the workforce need to think of themselves as independent contractors. They need to articulate their abilities to be flexible and adaptable, and to communicate very clearly in written and verbal communication. Job candidates will benefit from viewing issues as challenges instead of problems and using out-of-the-box thinking to resolve those issues.

They need to share their ability to work with diverse groups of people in team settings. Their willingness to be lifelong learners is important and they should reflect their desire to attend professional development activities and to pursue advanced degrees or certifications. Examples of leadership positions and opportunities need to be indicated on the resume.
Each of the areas mentioned above requires related examples to be stated concisely to reiterate their accomplishments and future goals.

What sales support supervisor skills would you recommend for someone trying to advance their career?

Kerri Orders

Assistant Professor of Business, Aquinas College

In terms of a gap year, I recommend that international business students acquire tangible skills, relevant experience and/or certifications which will enhance their success in their desired area of interest. For example, a gap year could consist of gaining technical or digital training overseas, which would also further the students' cultural intelligence and language proficiency. These types of enriching gap year experiences will assist students to distinguish themselves in a highly competitive market. Furthermore, students should focus on broadening and maintaining their global network during a gap year in order to be ready for the job market once the gap year is concluded.

What type of skills will young sales support supervisors need?

Peter Johnson DPS

Clinical Associate Professor of Marketing Academic Director of MS in Marketing Intelligence, Fordham University

There are three things that employers are looking for:
1. Demonstrated ability to solve problems
2. Ability to analyze and make decisions based on data
3. Communication skills with management, teams, and clients

Do you want to know more?

List of sales support supervisor skills to add to your resume

The most important skills for a sales support supervisor resume and required skills for a sales support supervisor to have include:

Customer Service
Support Supervisors
Performance Management
CRM
Sales Floor
Performance Reviews
Order Entry
Direct Reports
Product Knowledge
ISO
Customer Satisfaction
Disciplinary Actions
Customer Support
Performance Evaluations
Administrative Functions
Order Processing

Customer Complaints
Performance Appraisals
Loss Prevention
Customer Issues
Inventory Control
Call Monitoring
Sales Reports
Sales Associates
HR
POS
Customer Inquiries
Daily Management
Call Handling
Customer Care
Cycle Counts
Performance Metrics

PowerPoint
Inventory Management
RAN
Physical Inventory
Stock Room
Trade Shows
Inbound Calls
Business Results
Customer Relationships
Inventory Integrity
Billing Issues
Bank Deposits
Indirect Sales
Cash Drawers
Technical Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse sales jobs