Scheduling assistant job description

MUST LIVE IN INDIANA This is a full-time remote position, with 2-3 weeks of onsite training during the onboarding process. Should a team member not meet the productivity and work from home expectations, they will be advised to return onsite full time until the performance has improved. This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals. Private work-form-home environment and High Speed Internet Service. Flexibility & availability to come into the Scheduling Center, located in Downtown Indianapolis, on occasion for training, department meetings, etc. Self motivated & multi-task oriented; to manage working in several Patient Platforms. Driven and career oriented, willing to start at $16/hr - commensurate with relevant experience [resume must be linked to the application], with upward succession into leadership.

+ The team member will be required to complete 2-3 weeks of onsite training at our Shadeland location before working from home. This may be extended based on proficiency and performance. This onsite support will ensure all new hires build confidence and proficiencies with all systems technologies and collaboration with the team.

+ Before being eligible to work from home, a team member must submit proof of internet speed test resulting in minimum internet speed requirements of 20 MG download and 10 MB Upload to ensure all systems work appropriately and effectively.
• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.

• Requires working knowledge of patient registration and financial clearance.

• Requires a high level of interpersonal and problem solving skills.

• Requires effective written and verbal communication skills.

• Requires the ability to work within a team and maintain collaborative relationships.

• Requires the ability to take initiative and meet objectives. REQNUMBER: 335814

Rutgers, The State University of New Jersey is seeking a Scheduling Assistant/Receptionist in Patient Business Services at Robert Wood Johnson Medical School.

The primary purpose of the Scheduling Assistant/Receptionist position is to act as a receptionist, schedule, and maintain patient appointments. Provide general office support for the Eric B. Chandler Health Center and its affiliate sites under limited supervision.
Among the key duties of this position are the following:

Functions as a receptionist at the EBCHC Call Center. Schedules and maintains appointments in accordance with departmental procedures. Answers incoming telephone calls and appropriately routes messages. Assists with Call Center projects, as assigned. Pre-registers new patients including insurance information. Prints appointment schedules for all providers on a daily basis. Makes reminder calls to patients. Advises uninsured patients to apply for sliding scale at time of registration. Mails out and keeps a file of Presumptive Eligibility (PE) applications. Greets and directs patients and visitors to appropriate areas of the Health Center.



Minimum Education and Experience



Two (2) years of prior clerical/general office experience. At least one (1) year of receptionist and scheduling duties.



Required Knowledge, Skills, and Abilities



Demonstrated\effective interpersonal skills. Ability to read, write, speak, understand or communicate in English sufficiently to perform the duties of the position. Requires working with office equipment and confidential patient records and correspondence. Required to proofread and check documents for accuracy.



Overview


New Jersey's academic health center, Rutgers Biomedical and Health Sciences ( RBHS ) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Experience Required: 2 years in a home care office setting, customer service or concierge experience

PRINCIPAL ACCOUNTABILITIES :

• Answer the telephone and greet the public.
• Demonstrate dependability.
• Support staff in assigned project based work.
• Greets office visitors, handling their needs or directing them to the appropriate staff.
• Process applications and check references. Schedule interviews for potential employees with appropriate supervisor.
• Organize and maintains file systems in compliance with policies and regulations.
• Maintain absolute confidentiality of all information pertaining to employees, clients and client’s family members.
• Perform general clerical duties – correspondence, copying, filing, and distribution.
• Handles incoming and outgoing mail.
• Timely copying and filing of appropriate caregiver and client documentation.
• Maintain positive relationships with all clients and referral sources.
• Maintain and order office supplies, as needed.
• Perform other functions as deemed appropriate by the management team.

SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED :

• High school diploma and two years of experience in an office setting, preferably in health or home care.
• Demonstrate proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other health care industry related software.
• Ability to listen and communicate clearly, fluently and diplomatically orally and in writing.
• Ability to remain flexible, resilient, calm and maintain a sense of humor; and present a well-groomed professional image.
• Ability to plan, organize, prioritize delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as work independently with a minimum amount of direction and/or supervision.
• Ability to generate goodwill for the Agency with clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
• Possess and maintain good physical and mental health.
• Ability to lawfully work in the U.S.

PHYSICAL/ENVIRONMENTAL DEMANDS :

• Sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
• Must be able to lift at least 50 lbs.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
• Must be able to properly operate office equipment.
• Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the agency.
• All of the above demands are subject to ADA requirements.

Company DescriptionOur company, one of the leading national brands in homecare, continues to experience rapid growth in the Dallas area. We focus exclusively on helping seniors and the adult disabled remain safe and independent in their own residences and our agency operates 24 hours, seven days per week. We thrive on providing the best service to our senior families in the region as a result of having the best staff and employees in the industry.