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Second assistant manager skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

Below we've compiled a list of the most critical second assistant manager skills. We ranked the top skills for second assistant managers based on the percentage of resumes they appeared on. For example, 22.0% of second assistant manager resumes contained customer service as a skill. Continue reading to find out what skills a second assistant manager needs to be successful in the workplace.

15 second assistant manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how second assistant managers use customer service:

Provided exceptional customer service, combining professionalism and product/service knowledge with highly effective communication and interpersonal skills.
Supported management by restocking of merchandise -Maintained great customer service -Held responsibility for opening and closing of store

2. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how second assistant managers use pos:

Train employees on pos register and points machine.
Maintained integrity of customer data by ensuring all team members accurately capture and enter customer information into the POS system.

3. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how second assistant managers use sales floor:

Developed skills through sales floor leadership and assisting with merchandising, recruiting and staff development.
Supervised employee interaction with customers, carried out stocking sales floor and general store maintenance.

4. Cash Handling

Here's how second assistant managers use cash handling:

Open and close the store, open and close all registers, cash handling, and bank deposits.
Assisted Store Director in all aspects of day to day functions, to include cash handling.

5. Customer Complaints

Here's how second assistant managers use customer complaints:

Ensured customer entertainment satisfaction and handled customer complaints and/or concerns.
Resolved customer complaints for customer satisfaction.

6. Store Operations

Here's how second assistant managers use store operations:

Followed guidelines for merchandising and store operations.
Perform basic store operations such as opening and closing routines, running the registers, cleaning and organizing the product.

7. Store Associates

Here's how second assistant managers use store associates:

Provided training and coaching of store associates to meet daily individual goals; managed stock and clientele
Created sales goals for store associates and training on company protocol.

8. Store Sales

Here's how second assistant managers use store sales:

Maximized personal & store sales results through selling, maintaining and covering zones.
Store sales, inventory and delivered parts for commercial department.

9. Leadership

Here's how second assistant managers use leadership:

Promoted to a leadership position after demonstrating dedication and trustworthiness as a cook.
Provide excellent leadership through employee relations and development.

10. Customer Relations

Here's how second assistant managers use customer relations:

Provided exceptional customer relations while determining and satisfying customer needs.
Manage and grow commercial customer relationships/sales.

11. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how second assistant managers use bank deposits:

Performed end-of-week payroll procedures and prepare bank deposits.
Completed bank deposits and rectified registers.

12. Groceries

Here's how second assistant managers use groceries:

Order groceries, stock shelves, over-all maintenance of store Count and balance weekend deposits, supervise weekend shifts

13. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how second assistant managers use product knowledge:

Mastered product knowledge, documenting strategies and sales techniques quickly enough to be promoted within a month of initial hire date.
Access customer requests and provide product knowledge to ensure that the customer has the best information on product features.

14. Inventory Control

Here's how second assistant managers use inventory control:

Scan in shipment data with computerized inventory control systems and maintain the weekly inventory movement reports.
Completed daily inventory control procedures and followed cash management policies to ensure accurate store records.

15. Collective Bargaining

Here's how second assistant managers use collective bargaining:

Maintain appropriate professional relationship with union officials, and ensure compliance with collective bargaining agreementprovisions, if applicable.

What skills help Second Assistant Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on second assistant manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What soft skills should all second assistant managers possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

What hard/technical skills are most important for second assistant managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What second assistant manager skills would you recommend for someone trying to advance their career?

Steve Wages Ph.D.

Director, Cloverdale Center for Youth and Family, Faulkner University

I recommend they use this time to fill in the gaps, no pun intended, in their program of studies by expanding their knowledge base. All educational programs have gaps in the training, content areas which are not addressed adequately. For example, my counseling program was highly regarded, yet I had little to no content related to aging studies, parenting, or personal finances, etc. Further, the content of counseling programs is problem-centered or remedial, conceptually focused on tertiary prevention.

Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.

What type of skills will young second assistant managers need?

Dr. Barbara Davis

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.

What technical skills for a second assistant manager stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of second assistant manager skills to add to your resume

The most important skills for a second assistant manager resume and required skills for a second assistant manager to have include:

Customer Service
POS
Sales Floor
Cash Handling
Customer Complaints
Store Operations
Store Associates
Store Sales
Leadership
Customer Relations
Bank Deposits
Groceries
Product Knowledge
Inventory Control
Collective Bargaining

Sales Performance
Loss Prevention
Operational Standards
Retail Store
Cash Drawers
Sales Reports
Front End
Customer Inquiries
Management
Food Quality
Food Preparation
Inventory Management
Store Maintenance
Customer Issues
Store Policies

Store Opening
Store Displays
Stock Room
Quality Customer Service
Conference Calls
Inventory Counts
Cash Control
Cash Registers
Merchandise Displays
Visual Displays
Store Appearance
Store Inventory
Truck Orders
Sales Associates
Process Shipment

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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