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What is a security/customer service and how to become one
A security/customer service worker performs a dual role in keeping the store secure and providing customer service. As such, their duties are a combination of security and customer service tasks, such as patrolling the establishment, monitoring for suspicious behavior, answering customer queries, directing customers to the proper aisles, and helping address customer concerns.
Additionally, a security/customer service worker may also monitor CCTV cameras, conduct inspections around the store, respond to distress, call for emergency services, and detain suspects (however, some businesses prohibit their employees from trying to stop suspects for the general safety of everyone).
The minimum qualifications for this role are a high school diploma and a certification as a security worker. Moreover, the job requires good skills in customer service, de-escalation, communication, and problem-solving. The work hours of a security/customer service worker depend on the establishment's business hours, and some may even work graveyard shifts to keep the property secure at night. In terms of salary, a security/customer service worker earns around $16 per hour or $32,000 per year, plus any night differential if they work graveyard shifts.
Avg. Salary $32,115
Avg. Salary $59,228
Growth rate 3%
Growth rate 0.3%
American Indian and Alaska Native 1.58%
Asian 6.17%
Black or African American 11.62%
Hispanic or Latino 21.02%
Unknown 5.29%
White 54.32%
Genderfemale 33.57%
male 66.43%
Age - 43American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 43Stress level is very high
7.1 - high
Complexity level is intermediate
7 - challenging
Work life balance is excellent
6.4 - fair
Security/customer service career paths
Key steps to become a security/customer service
Explore security/customer service education requirements
Start to develop specific security/customer service skills
Skills Percentages ID 36.25% Patrol 11.22% Security Services 9.88% Customer Service 8.71% Customer Issues 5.94% Complete relevant security/customer service training and internships
Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New security/customer services learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a security/customer service based on U.S. Bureau of Labor Statistics data and data from real security/customer service resumes.Obtain the necessary licensing
Becoming a licensed security/customer service usually doesn't require a college degree. However, you don't need to pass an exam to become a licensed security/customer service in most of states. 30 states require security/customer services to have license for their work. You can see the list of states below.State Education Exam License url Alabama - - Licensed Personal Security Officer Maryland - - GUARDS Alaska Specific course required - Security Guard Arkansas Specific course required State exam required Private Security Officer (PSO) California Specific course required State exam required Security Guard Registration Research security/customer service duties and responsibilities
- Monitor multiple CCTV security cameras.
- Initiate perimeter patrol and security breach protocol throughout multiple sites to maintain alertness of security personnel.
- Monitor TSA line for acceptable carry-on (i.e.
- Enter data into DOD and corporate computer systems.
Prepare your security/customer service resume
When your background is strong enough, you can start writing your security/customer service resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a security/customer service resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable security/customer service resume templates
Build a professional security/customer service resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your security/customer service resume.
Apply for security/customer service jobs
Now it's time to start searching for a security/customer service job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first security/customer service job
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Average security/customer service salary
The average security/customer service salary in the United States is $32,115 per year or $15 per hour. Security/customer service salaries range between $24,000 and $41,000 per year.
What am I worth?
How do security/customer services rate their job?
Security/customer service reviews
Meeting a lot of different people have helped people in this job
The pay is not worth what you have to do sometimes
Protecting people and the property where I’m sign at.
There’s nothing about the officer that I don’t like
One sometimes people will not like you but they need a help from you but to me a don't call it anything now because I know the status of the job even in a building I have work in that area as a security guard department with my license from United Arab Emirates.
Yes because is a job that deal with helping people that your help and there's a wonderful happiness while working properly and helping people at the sometime.
Updated January 8, 2025
