Senior account supervisor job description

BNO, a dynamic, full-service creative marketing & advertising agency located in St. Petersburg, FL, is looking for an incredibly talented and driven Account Supervisor/Senior Account Executive to develop key messaging content for a growing base of digital and social marketing work for our Fortune 500 clients. With almost 40 years in the communications business, we’ve had conversations with some of the most visionary humans on the planet…scientists, inventors, artists, and even a CEO or two. We listened. And we learned… like, A LOT! We believe in the power of a progressive mindset coupled with endless curiosity. If this way of thinking excites you as much as it does us, then we want to hear from you.

A BIT MORE ABOUT YOU:

Here at BNO, we like to think of our Account team members as our Client compass. We look for candidates who are skilled in navigating Client projects on time, on budget and on strategy.

As an Account Supervisor or Senior AE, you’ll work with clients to understand their business and marketing needs, help develop the right strategies and execute plans to achieve client goals. You must have the vision to seek out and identify business opportunities. This talented and energetic individual will have a positive attitude, and offer experience in leading client initiatives and building strategic relationships.

THINK YOU HAVE WHAT IT TAKES TO JOIN BNO CREATIVE LABS?

Requirements

We’re seeking an experienced self-starter with five-to-seven years’ client service experience, with at least three years’ direct experience in advertising client service and managing projects within an agency. He/she will be proficient at scribing notes, writing proposals, crafting creative briefs, and delivering effective strategies to high-level clients. The ideal candidate should be proactive in nature and possess excellent written and verbal communications skills. Experience in executing both traditional communications as well as digital media strategies via web promotion, interactive video, search engine marketing, mobile apps, social media platforms, and blogs is a must. Experience in managing and leading internal teams and clients to deliver successful web and mobile design/development projects is a must.

The successful candidate will be well organized, detail oriented and efficient at managing client budgets. Experience in the financial services industry would be a plus, but the ability to lead a PM/creative/web development team is essential. This opportunity is for a full-time placement with all the demands of a salaried position. Title and salary DOE.

Skills

Work experience of 5-7 years, with at least a minimum of 3 years’ experience in advertising client service and managing digital projects within an agency.

Solid experience working through all channels, especially digital. Effectively direct project budgets, develop creative briefs, and execute strategy.

Excellent written and verbal communication skills are a must. Comfortable and proficient presenting to clients.

Strategic thinker and skilled at establishing meaningful client relationships.

Enthusiastic, organized, detail-oriented and able to operate effectively in a dead-line driven environment.

ABOUT THE JOB

We are seeking an experienced Senior Account Supervisor to support and lead clients with corporate assignments. You will collaborate within the team, provide sound counsel and recommendations to clients, and drive results inclusive of traditional and emerging public relations tactics. You'll develop a comprehensive understand of your accounts - their business, products, markets, and industry influencers.

The Senior Account Supervisor will work closely with senior-level team members to implement reputation management programs for Zeno clients across the U.S, as well as have a focus on supporting on crisis and issues management. In addition, the role will include new business proposal development and presentations, as well as the opportunity to contribute to the intellectual capital for the firm. You will be responsible for managing the overall quality on projects and accounts, as well as adherence to budgets. You will work as part of a team on a variety of accounts, in industry sectors such as consumer, technology, professional services and business-to-business, but will be expected to be comfortable leading projects and directing and mentoring staff when appropriate.

ABOUT YOU

You will succeed at Zeno if you are confident, resourceful, tenacious, have an understanding of traditional and non-traditional PR tactics and the media landscape, and drive great results for clients while building strong relationships with your clients and your team.

About You:

* Must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination before start date. Candidates may request an accommodation due to a disability or sincerely held religious belief or an exception required under applicable law
* Bachelor's degree
* At least 7+ years of experience in PR; agency experience preferred
* Must have a strong background in corporate communications and solid corporate media relations contacts
* Must possess exceptional writing skills across a wide variety of client deliverables - including communications plans, pitches, bylined articles, blogs, etc.
* Must have experience developing strategic plans and high-level deliverables that are client-ready and thoughtful
* Must have an in-depth knowledge of reputation management and a working knowledge of traditional and non-traditional media. Proven success in building relationships with members of the media, and driving results for clients
* Some experience in crisis and issues management; interest in research, analysis, strategic planning for crisis management. Some experience in financial communication, public affairs, change management, etc. is beneficial.
* Ability to manage projects, as well as work very hands-on
* Strong presentation skills, with experience working directly with clients and actively participating in client meetings and new business presentations

ABOUT US

Zeno Group is the fiercely independent and global integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our 'Fearless Pursuit of the Unexpected,' we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry's most coveted awards including the 2021 PRovoke Global Creative Agency of the Year, 2021 PRovoke North American Agency of the Year and 2021 PRWeek Agency of the Year. We are honored to be a three-time winner of PRWeek's Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

ABOUT OUR BENEFITS

Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US.

We're growing and looking for a Senior Account Supervisor (SAS), Client Navigation to provide day-to-day management of account teams and their delivery of account work for our healthcare and pharma clients. Responsibilities include:

• Developing PR plans and program materials with guidance from Green Room partners and PR Managers, including key messages, fact sheets, Q&As, bios and press releases.
• Providing on-site support to clients when needed and interacts with the client frequently
• Delivering an excellent level of client service by articulating client needs to senior managers, updating on project status and priorities and ensuring seamless workflow and communication among all team members
• Implementing plans, provide thoughtful analysis, create and deliver updates and progress reports, as well as provide support as needed around development of PR plans outlining objectives, strategies and tactics

This is an ideal position for a highly motivated and detail-oriented professional who is passionate about delivering strategic value to clients in a flexible and collaborative working environment. We are based out of Parsippany, NJ, but position can be remote.

Credentials and Experience:
• 6-8+ years of agency experience a must; training in communications, media or PR necessary
• Experience in healthcare and FDA regulatory communications is crucial
• Experience with external meetings and events representing the agency and client (medical conferences, third party events, etc.).
• Bachelor's degree in Communications, Public Relations or Journalism

Essential Skills:
The SAS plays a critical role in Green Room's mission to be a best in class public relations agency and must demonstrate:
• A high level of initiative and leadership
• Solution-oriented problem-solving approach to challenges
• Solid work ethic with ability to work well in a team environment
• Ability to mentor staff on best practices of public relations
• Excellent grammar and writing skills
• Strong interpersonal communication skills
• Superior organizational and time management skills
• Ability to manage multiple projects with competing deadlines and priorities
• Attention to detail and dedication to quality
• Appreciation and understanding of the boutique-agency, hybrid model of Green Room PR, including superior client service 24/7 during and outside of regular office hours, as needed
• Proficiency in Microsoft Office suite

Embodiment of Green Room's Core Values:
We own it.
We strive to be great leaders.
We embody a can-do spirit.
We are candid and transparent.
We show grit.

Benefits for Full-Time Employees:
• Terrific agency culture with work agility program
• Comprehensive health, dental and vision plans
• Flexible spending account (FSA)
• 401(K) matching and profit sharing
• Paid time off/PTO
• Paid sick and bereavement leave
• Paid company holidays including choice of floating holiday (your birthday is an option!) and closure between Dec 25-Jan 1
• Summer Fridays
• Company-provided mobile phone or reimbursement
MEET Green Room Communications: Green Room is a nimble healthcare agency with a unique model that offers a new approach to communications needs. From corporate positioning and PR strategy to media and digital relations to integrated creative design, Green Room's skill-based model ensures scalable support for changing client needs. The company's unique ability to harness this intellectual capital and infuse it with energy and passion provide a competitive edge. Green Room was named a WBENC-Certified Women's Business Enterprise in March 2016 by the Women's Business Enterprise National Council (WBENC) and received the U.S. Small Business Administration's Subcontractor of the Year award in 2019.

To learn more, please visit our website at greenroompr.com.