Senior application system analyst job description

The Application System Analyst Senior serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst Senior will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst Senior must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.

Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements.

Independently provides guidance and leadership on quality assurance and testing initiatives. Demonstrates ability to lead team through complex integrated testing processes. Able to manage testing projects as necessary.

Demonstrates an advanced level of application understanding, and applies expertise to help meet customer goals and outcomes. Tackles new problems using experimentation, including successes and failure experiences. Creative problem solving beyond standard recommendations and practice.

Applies advanced level understanding of assigned clinical/business operations, processes, and workflows. Discusses, and identifies dependencies with project team members and stakeholders. Maintains collaborative customer relationships; Ensures the needs of the customer are fully represented in all updates. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate status reporting.

Leads and evaluates process and requirements analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering on complex projects/requests. Responsible for completing gap analysis, and providing cross application recommendations.

Possesses the skill to develop strong and positive relationships with client management at all levels. Is respected by the client as an expert and end users demonstrate confidence in the individual.

Contributes to strategy discussions by proactively identifying options with associated pros and cons with team members, stakeholders and leaders. Consistently displays superior judgment. Reputation for high-quality decisions.
Adhere to organization standards for system configuration and change control. Able to understand complex requirements of end users and project goals and propose technical solutions for multifarious design, configuration needs. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Reviews and provides feedback on documentation written by others. Articulates issues and complex concepts in appropriate manner based on the audience. Associate continuously reviews, adjusts, and grows his/her skills, habits, work ethic, and behaviors to ensure positive peer interactions and a positive and interactive team atmosphere. Associate exhibits constant efforts to improve and maintain healthy and positive interpersonal and team interactions. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Design, configuration and deliverables demonstrate exceptional ability to address complex end user needs. Quality has the confidence of project management. Sets the bar for project team quality work. Independently manages medium to large scale and complex projects/requests. Collaborates with team members as needed. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work long hours during critical problems and on-call rotation. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Is exceptional at spotting and seizing opportunities. Proactively plans projects and tasks within application. Performs other duties as assigned.
Requirements:
Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities 5+ years within healthcare, business, or information systems Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project. Regularly serves as mentor or knowledge resource to peers across community Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Associated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training
Work Type:
Full Time

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

This position may involve support of various hospitals and health care systems within the UNC Health Care System, but will be employed by Rex Hospital, Inc. (this includes, but is not limited to, for purposes of payroll, health benefits, retirement options, and applicable policies).

Provides a high level of technical support (development, testing, integration and implementation) of applications and interfaces which deliver IT tools and support business functions across the health system. Performs project management, requirements definitions, systems design, analysis, code development, problem resolution, and vendor coordination.

Experience supporting Capsule SmartLinx or other medical device automation or data integration technologies (especially with Philips or GE patient monitoring systems) would be highly preferred; specific experience with the following applications would also be preferred: Censitrac, Obix Fetal Monitoring, Natus EEG or Sleepworks, or Hospitality Suite.
Skills:
- Excellent analytical and communication skills - ability to work well in a team environment - demonstrated ability to successfully manage multiple tasks simultaneously
- Highly responsive to internal customers The applicant must be willing to provide support in a 24/7 environment which will include rotating on-call support duties during off hours, weekends and holidays. Work schedules may include some after hours and weekend assignments based on project demands


Other Information
Other information:
Education Requirements:
● Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If a Bachelor's degree: Four (4) years of experience with IT systems and/or related operational experience.
● If an Associate's degree: Eight (8) years of IT systems and/or related operational experience.
● If a High School diploma or GED: Twelve (12) years of IT systems and/or related operational experience.
Knowledge/Skills/and Abilities Requirements:
● Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.



Job Details
Legal Employer: NCHEALTH
Entity : Shared Services

Organization Unit : IT Clinical Systems
Work Type : Full Time

Standard Hours Per Week : 40.00
Work Schedule : Day Job
Location of Job : US:NC:Morrisville
Exempt From Overtime : Exempt: Yes

+ + Position Type:

Professional/Technical/ Senior Application Analyst

+ Date Posted:

8/26/2022

+ Location:

Instructional Support Center

Job Code: Senior Application Analyst - 020198 Standard Hours: 40 Department: Office of Data Governance - 282667 Empl Class: NA

Minimum Salary: $69,234.00/Annually

Maximum Salary: $101,671.00/Annually

Scheduled Days: 245

Target Openings: 1

License and Certification Qualifications: None required.

Education Qualifications: Bachelor's degree in related field required.

Experience Qualifications: Five years of experience working with software applications to meet user needs required.

Skills Qualifications: Ability to analyze and solve complex technical problems; ability to translate user needs and problems into creative technical solutions; ability to communicate effectively and work well with others; customer service oriented to internal and external customers; ability to manage multifaceted, complex projects to meet stringent deadlines; ability to exercise independent judgment; ability to analyze existing processes and identify areas for improvement; and ability to represent Gwinnett County Public Schools in a positive and professional manner.

Primary Responsibilities: Analyze, design, and support all technical phases of applications for the department of student data management such as student information system, grade book, mobile applications, and assessments, investigate and evaluate existing and emerging technologies, consult with outside vendors in resolving complex modifications to vendor systems, and coordinate acceptance testing for upgrades to software.

1. Gather functional requirements and translate into technical requirements to ensure success of various projects.

2. Provide leadership and support for various instructional applications.

3. Ensure effective user/intra-departmental relations.

4. Maintain an awareness of emerging technology regarding standards and best practices to support division and district-wide mission.

5. Maintain a high degree of functional competency for all supported applications.

6. Maintain a working understanding of the customers' departmental functions, school processes, and how these relate to the supported applications.

7. Maintain documentation as needed for multiple projects.

8. Provide continuous quality improvement to departmental processes.

9. Perform other duties as assigned.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit for extended periods of time. The employee is also required to talk, hear, stand, and walk. The employee may be required to use hands to finger, handle, feel, and/or reach. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.