Senior billing analyst job description

While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered.

This position is for a Senior Billing Analyst focused on addressing billing and collection issues in an efficient and customer-centric manner. This role is integral in creating the best billing experience for Databricks customers while also identifying and driving A/R process improvements. The ideal candidate will be the subject matter expert for their function and a highly effective communicator who is organized, efficient, forward thinking, and able to work autonomously. The candidate will join the A/R Operations team as an individual contributor and report directly to the Sr. Manager, Billing, Credit & Collections.
The impact you will have:

* Process customer billings (recurring, one-time, professional services, and usage) and verify the accuracy, completeness, and timeliness of invoices
* Responsible for reviewing and answering billing tickets in Salesforce billing queue promptly to meet SLAs
* Play a key role in projects auto-mating billing functions within Netsuite from Salesforce
* Assist in identifying process improvements and provide guidance to leadership.
* Research and resolve customer inquiries related to billing disputes and ensure they are escalated to the appropriate parties
* Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
* Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience.
* Responsible for month-end close activities, A/R Roll Forward, and other account reconciliations
* Assist with quarter-end audit requests
* Upload invoices against POs in vendor portals as needed
* Submit requests for credits to adjust billing or making any adjustments to A/R
* Manage customer portals and ensuring billing is uploaded on a timely basis
* Maintain documentation around A/R processes and policies
* Perform miscellaneous duties and ad hoc projects as assigned

What we look for:

* Bachelor's degree in accounting, finance, or a related field is strongly preferred
* 4+ years of demonstrated ability with billing and accounts receivable environment
* Consistent track record of improving process efficiencies, problem solving, and dealing with billing and collection escalations
* Proficient using billing systems, Google Suite, and ticketing platforms (e.g., Zendesk, Salesforce)
* Self-starter, meticulous, team-oriented and comfortable operating under pressure in a high growth, fast paced SaaS environment a plus
* Familiarity of subscription and overage usage billing practices
* Familiarity with Tableau a plus
* Proficient in account reconciliation and knowledge in Excel (pivots, sumifs, vlookups)
* Systems experience in Salesforce, and Netsuite or other major ERP systems
* Knowledge of systems implementation and integrations experience

Benefits

* Comprehensive health coverage including medical, dental, and vision
* 401(k) Plan
* Equity awards
* Flexible time off
* Paid parental leave
* Family Planning
* Gym reimbursement
* Annual personal development fund
* Employee Assistance Program (EAP)

Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.

We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.

Fiber driven. People powered.

Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart.

As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.

And that’s where you come in.

This position is based at the headquarters in Charlotte, NC. Candidates will need to be within reasonable, commutable distance to the headquarters.

Summary:

This role will provide a critical function within the Conterra billing team, managing important operational functions, and overseeing automation or process improvement projects from start to finish. The position will require excellent data and billing analysis skills, supported by billing system knowledge and MS Office proficiency. An ability to communicate clearly, effectively, and with a customer-centric tone are all required, as this is a customer-facing position.

Principal Responsibilities:

1. Become a subject matter expert on our billing system.
2. Learn all billing functions and apply knowledge to transition between functions as needed.
   1. Account setup and product charge application.
   2. Cash application.
   3. Accounts receivable and collections.
3. Provide outstanding customer support, by leading our support process.
4. Support our Accounting team during the annual audit process.
5. Proactively initiate automation or process improvement projects.
   1. Build project plan and manage from start to finish.
   2. Communicate with stakeholders, to ensure everyone has a voice and stays informed.
   3. Reach project goals.
6. Process documentation using Visio and other MS Office software.

Required Education, Experience and Qualifications:

1. Associate degree in Accounting, Finance or related field.
2. Minimum of five years of work experience, preferably in a billing, accounting, or financial role.
3. Telecom experience a plus.
4. Ability to effectively self-organize and manage priorities in a fast-paced environment.
5. A high degree of accountability, responsibility, and attention to detail.
6. Excellent analytical, quantitative, and data analysis skills.
7. Excellent written and verbal communication skills.
8. Strong knowledge of all MS Office applications, especially Excel.

We are even more excited to meet you if

• Are experienced working in a high growth company. Telecom industry experience a plus
• Enjoy working in an innovative, energetic, and high growth technology company, have an appreciation for efficient and thoughtful analysis, and can provide insights on best practices
  

What we offer

• Core values that embody teamwork, integrity, and excellence
• A super talented team who values hard work, success, and fun :)
• Work/ Life Balance
• Premium health benefits (medical, dental, vision, flex spending, etc.)
• Flexible and generous PTO schedule + paid holiday schedule
• 401K program

Diversity & Inclusion

Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.

Position Type:

Full-time position. Occasional evening and weekend work may be required as job duties demand.

Travel:

Minimal

The Company: Aflac Dental & Vision

The Location:

FL, US

The Division: Dental & Vision


**Job Summary**

Conduct analysis on all billing processes and results; ensure all Aflac Dental & Vision customers are accurately billed, agents are accurately commissioned and product credit is accurately processed; develop and provide reporting, process improvements and billing analysis to leadership

**Principal Duties & Responsibilities**

+ Performs billing analysis and reporting on customer behavior and products to provide predictive analytics that can be leveraged in improving revenue, payment timing, and customer retention

+ Generate monthly standardized and ad-hoc reporting to provide leadership with status, delinquency, and average billing and payment information

+ Utilize financial reports to ensure compliance with regulated or contracted guidelines; track and resolve billing discrepancies and issues; develop root cause analysis of issues and develop solutions to remedy reoccurring problems; conducts GAP analysis revenues received versus issued and short and long term trends and impacts

+ Works on special projects/process improvements; serves as a subject matter expert on projects that will create or improve the combined billing functionality, usage, or strategy; coordinates activities and initiatives with other divisions, associates and business stakeholders; assists in developing and conducting training or awareness processes for the field regarding process implementation

+ Analyze and correct group set up, as needed; ensure group billing accounts are set up correctly and according to requirements

+ Analyze all billing processes and data and troubleshoot issues as they come; analyze all billing procedures and identifying opportunities for improvement

+ Prepare reports and deliver reports according to deadline

+ Analyze and generate monthly commissions reporting and statements; Generate commissions payments, ensuring accuracy of ACH and check payment

+ Execute tasks according to the monthly billing cadence; verify, issue and send accurate invoices timely

+ Reconcile in-force premium to production credit systems and facilitate necessary changes

+ Communicate with clients and other departments, resolving issues, and providing clarifications

+ Execute monthly reconciliations

+ Presents monthly reports on performance; develops and presents decision-making matters to key management team

+ Perform other duties as necessary

**Education & Experience Required**

+ Minimum Required Bachelor's Degree Accounting, Finance, or a related field; job experience may be used in lieu of educational experience

+ Minimum Required Six years of experience in billing/invoicing/payroll cycles

Or an equivalent combination of education and experience.

**Job Knowledge & Skills**

+ Excellent communication and interpersonal skills

+ Strong analytic skills and understanding of how billing data and systems interact

+ Good organizational and time management skills

+ Ability to work independently and in a team

+ Strong attention to detail

+ Ability to prioritize

+ Proficiency in Microsoft Office, data entry, and accounting software programs.

**Competencies**

+ Acting with Integrity

+ Communicating Effectively

+ Pursuing Self-Development

+ Serving Customers

+ Supporting Change

+ Supporting Organizational Goals

+ Working with Diverse Populations

**Working Conditions**

The statements below describe the general nature and level of the work and are not an exhaustive list of all responsibilities, duties, and skills required.

Normal office environment (virtual or in-person)

**Travel**

≤ 10%