How To Become A Senior Customer Support Representative: What It Is and Career Path

What is a senior customer support representative and how to become one

Updated January 8, 2025

3 min read

Quoted expert

Sally Hiott B.S. MBA, DBA

There is more than meets the eye when it comes to being a senior customer support representative. For example, did you know that they make an average of $19.12 an hour? That's $39,777 a year! Between 2018 and 2028, the career is expected to grow -4% and produce -105,300 job opportunities across the U.S.

What general advice would you give to a senior customer support representative?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!

ScoreSenior Customer Support RepresentativeUS Average

Salary

3.1

Avg. Salary $39,777

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.5

Race

American Indian and Alaska Native 0.71%

Asian 6.53%

Black or African American 10.67%

Hispanic or Latino 19.04%

Unknown 5.31%

White 57.75%

Gender

female 56.27%

male 43.73%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a senior customer support representative

Explore senior customer support representative education requirements

Most common senior customer support representative degrees

Bachelor's

61.6 %

Associate

20.4 %

Master's

7.2 %

Start to develop specific senior customer support representative skills

Skills	Percentages
Customer Satisfaction	11.01%
Technical Support	9.90%
Product Knowledge	7.25%
Customer Issues	5.72%
OEM	5.40%

Complete relevant senior customer support representative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New senior customer support representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior customer support representative based on U.S. Bureau of Labor Statistics data and data from real senior customer support representative resumes.

Research senior customer support representative duties and responsibilities

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Assist patients by responding to billing questions and concerns, and solicit necessary demographic insurance/coding information to insure correct claim submission.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.

Get senior customer support representative experience

Generally, it takes 6-12 months to become a senior customer support representative. The most common roles before becoming a senior customer support representative include customer support representative, customer service representative team lead and senior customer service representative.

Apply for senior customer support representative jobs

Now it's time to start searching for a senior customer support representative job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do senior customer support representatives rate their job?

-/5

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1 star

Senior customer support representative reviews

A zippia user wrote a review on Dec 2019

Cons

not being able to communicate with a customer

A zippia user wrote a review on Aug 2019

Pros

I like building relations with other companies, keeping customers satisfied and growing in all areas,

A zippia user wrote a review on Jul 2019