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Senior customer support representative education requirements

Updated January 8, 2025
2 min read
Usually, senior customer support representatives don't need a college education. The most common degree for senior customer support representatives is bachelor's degree with 62% graduates, with only 20% senior customer support representative graduates earning associate degree. Senior customer support representatives who decided to graduate from college often finish University of Memphis or University of Phoenix. Some good skills to have in this position include customer satisfaction, technical support and product knowledge.

What education do you need to become a senior customer support representative?

What degree do you need to be a senior customer support representative?

The most common degree for senior customer support representatives is bachelor's degree, with 62% of senior customer support representatives earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 7%.
  • Bachelor's, 62%
  • Associate, 20%
  • Master's, 7%
  • High School Diploma, 6%
  • Other Degrees, 5%

What should I major in to become a senior customer support representative?

You should major in business to become a senior customer support representative. 38% of senior customer support representatives major in business. Other common majors for a senior customer support representative include computer science and communication.

Best majors for senior customer support representatives

RankMajorPercentages
1Business38.1%
2Computer Science7.1%
3Communication5.2%
4Marketing4.3%
5English4.3%

20 best online courses for senior customer support representatives

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1. CVS Health Call Center Customer Service

coursera

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

2. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

3. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

4. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

5. CVS Health Retail Customer Service

coursera

The demand for customer service representatives is huge, there are thousands of open job roles in the US alone. This program prepares you for a retail customer service role. Retail customer service is an exciting career where every day is a new day and a new adventure. The target audience for this certificate is anyone who is customer obsessed and is looking to launch a career in retail customer service.\n\nThis program uniquely prepares you for your new role by using a blend of videos,...

6. Salesforce Sales Development Representative

coursera

If you’ve always wanted a rewarding career, the tech sales industry may be the path for you. If you’re an ambitious problem-solver who likes to win, you’ll find tech sales not only fulfilling, but lucrative as well. As the tech industry continuously introduces innovative services and products, tech sales roles have become more crucial than ever. SDRs are in the front lines of the tech biz, connecting with customers and clients, and coming up with the smartest solutions for their problems. Sales...

7. Zendesk for Customer Service Agents Training Course

udemy
4.6
(1,065)

How to provide great customer support using Zendesk, a course for beginners...

8. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

9. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

10. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

11. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

12. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

13. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

14. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

15. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

16. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

17. SAP Customer Service (CS/SM) - Service Management module

udemy
4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

18. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

19. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

20. IT Support Technical Skills Helpdesk

udemy
4.7
(1,561)

Hands-on Technical skills for IT Support Learners...

Average senior customer support representative salary by education level

Senior customer support representatives with a Master's degree earn more than those without, at $46,016 annually. With a Bachelor's degree, senior customer support representatives earn a median annual income of $44,346 compared to $40,698 for senior customer support representatives with an Associate degree.
Senior customer support representative education levelSenior customer support representative salary
Master's Degree$46,016
High School Diploma or Less$39,424
Bachelor's Degree$44,346
Some College/ Associate Degree$40,698

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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