How to hire a senior field service representative

How to hire a senior field service representative, step by step

Here's a step-by-step senior field service representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a senior field service representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new senior field service representative
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the senior field service representative you need to hire. Certain senior field service representative roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A senior field service representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, senior field service representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of senior field service representatives and their corresponding salaries.

   Type of Senior Field Service Representative	Description	Hourly rate
   Senior Field Service Representative	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$17-33
   Trainee	Trainees' general responsibility is to familiarize themselves with the best practices and processes of their chosen careers. Some of the trainee's duties include shadowing with a tenured employee to understand various tasks, taking practical examinations to test knowledge extent, maintaining the eagerness to learn and a positive working attitude, assisting with customer inquiries, escalating concerns, and maintaining record progress... Show more	$12-26
   Computer Technician	Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs... Show more	$13-26

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Technical Support
   • FSR
   • Technical Problems
   • Troubleshoot
   • Customer Satisfaction
   • Test Equipment
   • Technical Assistance
   • Technical Training
   • Switches
   • DOD
   • Problem Resolution
   • Technical Expertise
   • Routine Maintenance
   • Workstations

   Check all skills

   Responsibilities:

   • Manage and service access control technology to include Honeywell's StarII and TEMA, and PCSC MicroLPM and IQ series controllers.
   • Aid in re-constructing USMC accountability process for ECM equipment.
   • Establish and standardize all guidelines for the repair and maintenance of ECM equipment.
   • Coordinate with I2WD on all matters concerning shipments of equipment between CONUS and OCONUS.
   • Assist with the training of OPNET & FLMNET courses in a classroom setting to deploy units.
   • Apply extensive troubleshooting skills on electro-mechanical equipment control by windows base OS.

3. Make a budget

   Including a salary range in your senior field service representative job description is a great way to entice the best and brightest candidates. A senior field service representative salary can vary based on several factors:

   • Location. For example, senior field service representatives' average salary in nebraska is 40% less than in hawaii.
   • Seniority. Entry-level senior field service representatives earn 47% less than senior-level senior field service representatives.
   • Certifications. A senior field service representative with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a senior field service representative's salary.

   Average senior field service representative salary

   $51,404yearly

   $24.71 hourly rate

   ---

   Entry-level senior field service representative salary

   $37,000 yearly salary

   Updated December 20, 2025

4. Writing a senior field service representative job description

   A senior field service representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a senior field service representative job description:

   Senior field service representative job description example

   Discover. A brighter future.
   
   With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
   
   Come build your future, while being the reason millions of people find a brighter financial future with Discover.
   
   Job Description
   
   What You'll Do
   
   Responsible for securing non accepting merchants, closing complaints, and improving the cardholder experience with merchants in assigned market or portfolio. Prioritizes key issuer needs with merchants in market. Works collaboratively with Global Marketing and Global Acceptance to gain acceptance, especially for larger merchants or key verticals, and/or works to train down stream acquiring and intermediary payment partners. Sources and capitalizes on opportunities to grow merchant stated acceptance and/or network transaction volume. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
   
   How You'll Do It
   
   * Secures non-accepting merchants and closes merchant complaints in assigned market or portfolio.
   
   * Conducts standard training with acquirer's sales staff, merchants, and issuers in market to promote acceptance and drive volume.
   
   * Improves merchant stated acceptance and merchant activations.
   
   * May develop and maintain relationships with associations, malls and hotels to ensure successful promotion of offers programs. Ensures relevant offers are sourced in a timely manner.
   
   Qualifications You'll Need
   
   The Basics
   
   * H.S. Diploma or GED
   
   * 2+ years of experience in financial services, payments, sales, marketing, or related field
   
   Bonus Points If You Have
   
   * Bachelor's Degree in Marketing or related field
   
   * 4+ years of experience in financial services, payments, sales, marketing, or related field
   
   #LI-KH1
   
   What are you waiting for? Apply today!
   
   All Discover employees place our customers at the very the center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
   
   The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

   Copy this example

   

5. Post your job

   To find senior field service representatives for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any senior field service representatives they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level senior field service representatives with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your senior field service representative job on Zippia to find and recruit senior field service representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit senior field service representatives, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   Sometimes, it's not enough to interview senior field service representative candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new senior field service representative

   Once you've found the senior field service representative candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new senior field service representative first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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