Senior inside sales representative job description

This position earns a competitive salary . We provide great benefits and perks , including health, dental, vision, a 401(k) plan, vacation time, company perks, and community service days . If this sounds like the right opportunity to leverage your customer service, account management, and sales skills, apply today !

ABOUT GOLDEN STAR TECHNOLOGY INC. (GST)

Founded in 1985, we have grown by offering the widest breadth of products, custom-tailored solutions, and exceptional customer service across industry-leading and visionary technologies. We are a woman-owned minority business that helps clients stay ahead of the technology curve with a wealth of advanced IT and audiovisual (AV) solutions. Our company is highly versatile, offering a broad array of end-to-end technology solutions and services including managed services, worldwide logistics, systems integration, deployment and supply chain, and audiovisual. We have been awarded to the Top 100 Places to Work list by the Los Angeles Business Journal in 2020 and 2021 and awarded to the 2021 Best Workplaces list by Inc. Magazine in 2021.

All of our employees are team players that are passionate about building connections with strong accountability and character . We offer our GST family a great benefits package with company perks , including excellent training and a vibrant working environment .

A DAY IN THE LIFE OF AN INSIDE SALES REPRESENTATIVE

As an Inside Sales Representative, you have the vital role of handling the day-to-day account management that ensures successful customer orders. Primarily, you provide quotes that customers request, process customer purchase orders, and respond to any other customer needs. Working with internal and external company resources, you prepare quotes, fulfill orders, ensure on-time delivery, and respond to client issues. To provide accurate quotes, you review the order's pricing, quote terms, and delivery. You maintain orders by managing the backlog and open order reports in our system and customer portals. With your excellent account management, you conscientiously track, review, and follow up on the quote log and open orders.

Highly collaborative, you function as a key liaison between suppliers and customers. You assist the sales team by responding to, processing, and documenting requests for quotes (RFQs). You also assist the field sales team with business development. You enjoy providing amazing customer service while offering account management for both new and existing customer accounts !

INSIDE SALES REPRESENTATIVE QUALIFICATIONS

• Proficiency with enterprise resource planning (ERP) and Microsoft Excel
• Strong email communicator

Do you work efficiently in a fast-paced environment? Can you stay calm under pressure? Are you detail-oriented? Can you effectively prioritize multiple tasks? Are you a self-starter and collaborative? Do you have excellent critical thinking skills? If yes, we want you!

Job Posted by ApplicantPro

ITW's Celeste is looking for a Senior Inside Sales Rep with “farmer” and “customer care” skills to join our team. The Senior Inside Sales Rep will maintain but also grow, cleaning products for the interior cabin, in transit and exterior segments of top-tier airlines and their 3rd party distributors and cleaning companies. Additional sales to railroad and busses. Territory will be the Americas, with most of the focus in the US. She/he/they will be a team player, be open to coaching and enlisting help from others, and will take ownership of every initiative she/he/they create(s). The Senior Inside Sales Rep will get support from a global and experienced sales and marketing/product, and technical team.
Essential functions and responsibilities:

Partner with the Global Sales Manager to create Celeste's strategy for cabin interior and in-flight within 80s airlines and their 3rd party distributors and cleaning companies. Same for Railroad and busses.

Meet and exceed annual goal for current customers and products.

Meet annual goal for new business and new products (if applicable).

Negotiate price increases as needed and work in solving customer and company issues on demand. Not afraid of having fierce conversations when needed.

Develop cleaning companies' and partner with them to understand their pain points and how to maintain and grow the business. Articulate those pain points into sales opportunities with current products as needed as well as new products if current products do not solve pain point. Expand your contact data base through cold calling, referrals, and LinkedIn.

Provide market intelligence including price, annual usage, pros and cons of products and other critical information to marketing/product manager for inclusion into the competitive database. Acquire samples when needed.

Track pipeline opportunities and conversion by managing Sales Force (SFDC). Track any business at risk or lost in a similar fashion.

Work on account plans as needed.

Prepare pre call agenda and report outcomes.

Prepare and execute bids (private and government) and RFPs as needed.

Update and negotiate supply contracts with airlines as needed.

Provide sales outlook for 12 months for current and any new business.

This role interacts with new and existing customers, by phone and email, to increase sales of the company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. The position includes a high degree of prospecting for new customers. This person will own a book of larger, more complex accounts and is proficient in all aspects of the sales process.

+ Meets and exceeds performance measurements based on volume budgets, profitability, penetration, efficiency objectives.
+ Markets products and offers value-added services.

+ Develops strong business relationships in growing existing accounts, prospects for opportunities within account base.

+ Owns, qualifies, and develops opportunities passed from marketing, outside sales, national accounts.

+ Keeps abreast of new products, and acquires and shares competitive knowledge.

+ Reports industry trends, competitive pricing and customer feedback to management.

**Experience** :

+ Requires in-depth knowledge and experience in Sales and Sales Administration (4-5 years).

+ Strong computer skills, including Microsoft Office.

+ Previous sales experience with safety, abatement and/ or restoration is preferred.

**Education** :

+ High school diploma or equivalent is required.

+ Bachelor's degree is preferred.

**Skills** :

+ Ability to perform multiple tasks simultaneously.

+ Ability to work in team environment and mentor/coach team members.

+ Strong written and verbal communications skills.

+ Attention to detail.

+ Ability to prospect and market concepts to existing and potential new accounts.

+ Ability to take action in solving problems while exhibiting judgment and realistic understanding of issues.

+ Solves difficult and sometimes moderately complex problems; takes a new perspective using existing solutions and identifies key barriers/core problems and applies problem-solving skills to resolve complex situations.

+ Works independently with minimal supervision.

_WESCO International, Inc., including its subsidiaries and affiliates ("WESCO"), is an Equal Opportunity and Affirmative Action Employer. It is the policy of WESCO to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination._

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