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Senior network support specialist skills for your resume and career
15 senior network support specialist skills for your resume and career
1. Network Operations
- Assigned work areas were the Network Operations Center and Data Center for ING (formerly Citistreet).
- Delivered enterprise-wide wireless network operations.
2. Technical Troubleshooting
- Performed technical troubleshooting and analysis of Hospital Billing/Revenue Cycle software issues including on-call support during evening and weekends.
- Provide day-to-day technical troubleshooting of moderate computer and printer problems.
3. Computer System
- Use multiple computer programs to validate eligibility and provider contract information and accurately enter prior authorization information into the computer system.
- Perform systems analysis duties in evaluating proposed computer systems or systems modifications to determine more effective and or efficient alternatives.
4. Switches
- Performed Layer 1 and 2 duties such as running, labeling cables, and installing switches, routers, and chassis.
- Flashed and configured routers, access points, printers, managed switches, setup and configured hardwired/wireless networks.
5. Network Devices
- Provided after-hours support and troubleshooting of network devices and applications.
- Used various Network devices/systems for trouble isolation and/or circuit testing.
6. Routers
A router is a device that gives a computing device the capability to connect to the internet and transfer data between different devices whether at a home or office. It may include several network ports to connect many devices at one go.
- Trained Tier 1/Tier 2 managers on MIS Basic troubleshooting for Cisco and Juniper routers.
- Maintained installation and testing of network servers, routers, and associated equipment.
7. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Developed strong customer service skills by providing system and customer support for client server based maintenance application.
- Managed long duration tickets in the customer service and maintenance environments to reduce Mean Time to Repair (MTTR) results.
8. Network Support
- Serve as a Technical Manager and Senior Member of the Network Support team, providing leadership in the 24-member department.
- Provided various levels of network support including Layer 1-3 network support.
9. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Promoted to Senior Technical Support Specialist
- Provided technical support for over 200 specialized POS hardware and software systems used in the restaurant industry across the U.S.
10. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Install, configure, troubleshoot and maintain computer, network and other related hardware and software.
- Worked with different phone companies to troubleshoot incidents and create tickets.
11. OS
In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.
- Ensured integrity and regulatory of all server backups, updated all network OS and software with latest patches.
- Participated in project management activities of department projects including software upgrades, OS migrations, and disaster recovery activities.5.
12. Lan
- Install, configure and Manage Cisco 6500, 3750, 3560 Switched LAN environment.
- Resolved connectivity issues between PCs and printers within LAN / WAN.
13. Remote Support
- Provide desk-side and remote support to over 500 end users.
- Provided level 2 -3 technical and remote support for the Staples Center 's 500 + employees.
14. Ethernet
Ethernet refers to a system that connects a series of computers in a local area network (LAN). This is often done through ethernet cables, which plug into a router or other port in the modem in addition to the computer port. As ethernet connects only a local network, there are more protocols regarding how information is transmitted.
- Test and turn up OC-3, DS3, DS1, Metro Ethernet, ATM and Frame-relay circuits.
- Handled Ethernet over Sonet requests for Tennessee, Alabama, Louisiana, Mississippi, and Kentucky.
15. Trouble Tickets
A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.
- Open, update, and close trouble tickets via AOTS-M as required to track progress of trouble resolution.
- Called different phone companies to report incidents and create trouble tickets.
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Director and Professor, Dominican University
List of senior network support specialist skills to add to your resume
The most important skills for a senior network support specialist resume and required skills for a senior network support specialist to have include:
- Network Operations
- Technical Troubleshooting
- Computer System
- Switches
- Network Devices
- Routers
- Customer Service
- Network Support
- Technical Support
- Troubleshoot
- OS
- Lan
- Remote Support
- Ethernet
- Trouble Tickets
- PC
- Design Changes
- Network Issues
- FTP
- Desktop Support
- VoIP
- Connectivity Issues
- IP
- Phone Support
- VPN
- Juniper
- Workstations
- Network Troubleshooting
- Network Infrastructure
- Network Equipment
- BGP
- User Accounts
- SQL
- Windows NT
- ATM
- Unix
- Novell
- T1
- WMS
- RAN
- Nortel
- Windows XP
- SharePoint
Updated January 8, 2025
