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What is a senior product support specialist and how to become one
Avg. Salary $88,888
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.42%
Asian 11.46%
Black or African American 10.90%
Hispanic or Latino 15.81%
Unknown 5.56%
White 55.86%
Genderfemale 31.74%
male 68.26%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Senior product support specialist career paths
Key steps to become a senior product support specialist
Explore senior product support specialist education requirements
Start to develop specific senior product support specialist skills
Skills Percentages Product Support 9.98% Windows 9.79% CRM 8.42% SR 6.89% Product Knowledge 6.16% Complete relevant senior product support specialist training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New senior product support specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a senior product support specialist based on U.S. Bureau of Labor Statistics data and data from real senior product support specialist resumes.Research senior product support specialist duties and responsibilities
- Use of Salesforce to both manage user account access and create/remedy trouble tickets generate from both customer and internal inquiries.
- Design embedded wireless control board using Zigbee modules for commercial HVAC systems.
- Interact with service providers and product vendors to troubleshoot, identify and resolve core issues.
- Review all incoming cases, enter cases into ticketing system (CRM) and assign cases to specialist.
Get senior product support specialist experience
Generally, it takes 1-2 years to become a senior product support specialist. The most common roles before becoming a senior product support specialist include technical support specialist, technical support trainer team lead and customer service representative.Apply for senior product support specialist jobs
Now it's time to start searching for a senior product support specialist job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first senior product support specialist job
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Average senior product support specialist salary
The average senior product support specialist salary in the United States is $88,888 per year or $43 per hour. Senior product support specialist salaries range between $71,000 and $110,000 per year.
What am I worth?
How do senior product support specialists rate their job?
Senior product support specialist reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I don't like sitting around being inactive. So I'll keep my self always busy
I enjoy the challenges and learning new things . Technology is always evolving.
Customer is unwilling to provide you with necessary information in order to assist them.
Updated January 8, 2025
