Senior program manager, pmo job description

The Payments and Commerce Solutions team is responsible for building an evolving suite of new platforms, products and services that will power millions of businesses globally, from small businesses to large corporate clients. Coupled with J.P. Morgan's comprehensive banking capabilities and global reach, these innovative and commerce-oriented growth initiatives will continue to differentiate us from other banking and FinTech competitors.
**Key Responsibilities**

Develop and maintain a master project plan across all areas to ensure priorities and deliverables are in sync, accelerate the pace of progress, and ensure smooth product releases

Engage various product, technical, operational and functional teams to create end-to-end program execution plans

Ensure senior leadership is engaged around the right topics at the right time and supported by relevant information and reporting

Provide a clear view of the objectives and success criteria for each undertaking and how they will be delivered

Implement a robust structure for prioritizing and driving key decisions including managing changes in a complex environment

Product and tech savvy to deep dive and resolve issues at program level

Clarify roles and responsibilities and ensure tasks have owners

Identify cross-impacts, dependencies, and impediments to progress and ensure they are addressed

Support regular progress updates for a wide range of stakeholders and ensure follow-up items are addressed

Support the refinement of the investment business case as the effort evolves

Facilitate retrospectives and continuous learning and maintain the program's knowledge repository

**Qualifications**

Bachelor's degree required; graduate degree in a business or technical field preferred; PMP certification a plus

Experience in payments - acquiring/acceptance/payment processing and/or digital payments, preferably digital payments, with global experience

Experience with Gaming Platforms such as Brick and mortar, Online gaming, Sports, In App gaming, Skill based gaming / Metaverse

Preference to have global payments experience with understanding of regulatory requirements for payment distribution

Minimum of 8 years of experience, including experience in program/project management in an Agile-at-Scale development environment

Self-starter able to thrive in a fast-paced, collaborative and cross-functional environment that is results-driven

Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience

Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks

Strong end-to-end problem-solving skills including deconstructing problems, prioritizing issues, structuring analysis, identifying implications, and proposing solutions

Excellent relationship-building skills, with ability to establish trust and credibility, and build shared understanding across lines of business and functions, work well in cross-functional teams, and influence key stakeholders

Openness to an environment of active developmental feedback from peers

Strong time-management, organizational skills, and attention to detail

Capacity to handle a highly complex effort, with ability to operate across multiple workstreams

Fortitude to persevere when confronted with difficult challenges

Superior judgment to mitigate risk and foster an environment where risk/control issues are escalated and creative solutions are identified

Skilled at Jira, Sharepoint, Excel, and PowerPoint; knowledge of programming languages to facilitate automation of reporting a plus

Flexibility for occasional travel in the future for program planning and other team meetings

"The typical pay scale for this role is between $125,000 and $175,000. This compensation range is specific to Nevada - and may differ in other locations due to cost of labor considerations. In addition, the role may be eligible for incentives earned as part of the Annual Incentive plan which is discretionary and based on the performance of the firm, the business unit and the individual."

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans