How to hire a senior service desk technician

How to hire a senior service desk technician, step by step

Here's a step-by-step senior service desk technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a senior service desk technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new senior service desk technician
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your senior service desk technician job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a senior service desk technician for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a senior service desk technician to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a senior service desk technician that fits the bill.

   The following list breaks down different types of senior service desk technicians and their corresponding salaries.

   Type of Senior Service Desk Technician	Description	Hourly rate
   Senior Service Desk Technician	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$17-31
   Technician Support Team Leader	The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them... Show more	$30-58
   Technician Support Tier	A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs... Show more	$18-37

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Service Desk
   • Technical Support
   • Escalate
   • Service Requests
   • SCCM
   • ITIL
   • OS
   • Desk Support
   • Switches
   • Mac
   • VoIP
   • Remedy
   • Trouble Tickets
   • Microsoft Windows

   Check all skills

   Responsibilities:

   • Best-Inform administrator managing application from UNIX server.
   • Deploy software via SCCM, under supervision.
   • Administer users in the VPN system by addingemoving remote access.
   • Update group policy for end users utilizing SCCM for remote access.
   • Deploy new workstations and printers, installing OS, application, drivers.
   • Provide for solutions to computer, network, or VoIP relate problems.

3. Make a budget

   Including a salary range in your senior service desk technician job description is one of the best ways to attract top talent. A senior service desk technician can vary based on:

   • Location. For example, senior service desk technicians' average salary in mississippi is 40% less than in hawaii.
   • Seniority. Entry-level senior service desk technicians 45% less than senior-level senior service desk technicians.
   • Certifications. A senior service desk technician with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a senior service desk technician's salary.

   Average senior service desk technician salary

   $49,263yearly

   $23.68 hourly rate

   ---

   Entry-level senior service desk technician salary

   $36,000 yearly salary

   Updated January 20, 2026

4. Writing a senior service desk technician job description

   A job description for a senior service desk technician role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a senior service desk technician job description:

   Senior service desk technician job description example

   • Under general supervision, monitors and responds to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques.
   • May interface with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.
   • May assist with installation of terminals and associated hardware.
   • May provide LAN server support.

   Basic Qualifications:
   

   • Requires strong knowledge of PC/LAN communications hardware/software, in a multi-protocol environment, and network management software.
   • Typically requires two to four years experience in data communications troubleshooting
   • A Bachelor's Degree in a technical or business related field (Mathematics, Engineering, CS, Business Administration)
   • 5+ years' experience working in data center product or program management or business planning, partnering with cross functional teams i.e. technical, commercial sales, policy, finance, and legal
   • Knowledge of data centers technical engineering requirements

   
   

   ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

   
   Why ActioNet?

   At ActioNet, our Passion for Quality is at the heart of everything we do:

   • We are committed to make ActioNet a great place to work and continue to invest in our ActioNeters
   • We are committed to our customers by driving and sustaining Service Delivery Excellence
   • We are committed to give back to our Community , help others and make the world a better place for our next generation

   ActioNet is proud to be named as a Top Workplace for the ninth year in a row (2014 - 2022). We have 98% of Customer retention rate. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.
   
   What's in It For You?
   
   As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. Are you ready to make a difference?

   
   ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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5. Post your job

   There are a few common ways to find senior service desk technicians for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   To find senior service desk technician candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
   • Post your job on free job posting websites.

6. Interview candidates

   Your first interview with senior service desk technician candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   While interviews are great, you will only sometimes learn enough from a conversation with a senior service desk technician applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new senior service desk technician

   Once you've found the senior service desk technician candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new senior service desk technician. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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