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Senior systems support engineer skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Austin McCoy,
Dr. Ariful Azad Ph.D.
Below we've compiled a list of the most critical senior systems support engineer skills. We ranked the top skills for senior systems support engineers based on the percentage of resumes they appeared on. For example, 10.2% of senior systems support engineer resumes contained infrastructure as a skill. Continue reading to find out what skills a senior systems support engineer needs to be successful in the workplace.

15 senior systems support engineer skills for your resume and career

1. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how senior systems support engineers use infrastructure:
  • Designed infrastructure monitoring tools that incorporated both in-house and third-party tools to best maintain server and software stability.
  • Assessed current processes and user requirements, utilizing extensive knowledge of Fidelity s data storage infrastructure.

2. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how senior systems support engineers use technical support:
  • Provided technical support to Federal government agencies (200+ worldwide), developing operational solutions and opportunities for future product investments.
  • Provided a high level of customer satisfaction through effective delivery of technical support and service programs.

3. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how senior systems support engineers use linux:
  • Automated systems administration tasks and systems health checks (with e-mail notifications) utilizing Perl and Linux shell scripting.
  • Provided systems administration for over 30 Linux servers running Red Hat enterprise and various other Linux versions.

4. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how senior systems support engineers use java:
  • Support of workforce optimization product.Java Based Products accessing SYBASE, ORACLE, IBM DB2 and MICROSOFT SQL databases.
  • Provided Java development support for maintaining applications used to transform data and provide manual review capability on this data.

5. Windows Server

Here's how senior systems support engineers use windows server:
  • Reconfigured internal DHCP management from routed network to utilization of DHCP Windows server management system.
  • Implemented HP Insight Manager System for complete server monitoring across the all 1600 Windows Servers in the enterprise.

6. VMware

Here's how senior systems support engineers use vmware:
  • Point of Concept and production) * VMWARE VDI global distribution and support/management of environment.
  • Use VMware vCenter Converter Standalone 5.x to perform P2V and V2V migrations.

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7. Technical Documentation

Technical documentation means any documentation that gives a functional, architectural, and handling description of a technical product or a product in use or development.

Here's how senior systems support engineers use technical documentation:
  • Facilitated training sessions and authored technical documentation on the use and troubleshooting of technical systems.
  • Review all technical documentation and relay pertinent performance information to customers as required.

8. Production Environment

The term production environment is mainly used by software developers to describe the phase of production where the latest versions of products, updates, or software are pushed live to their intended users. In this phase, clients can see a live service of the product.

Here's how senior systems support engineers use production environment:
  • Involved in loading the LOV's to production environments.
  • Upgraded Dev, Test, and Pre-Prod and Production environment.

9. Lifecycle Management

Here's how senior systems support engineers use lifecycle management:
  • Conducted vendor evaluation of campus management solutions for student lifecycle management and automation of various student and faculty related administrative tasks.
  • Limited client business flow interruption while providing client with upgrades and tech refreshes based upon clearly defined lifecycle management principles.

10. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how senior systems support engineers use unix:
  • Developed Unix shell scripts for automating and monitoring background application processes and to aid in the reporting of timely important data.
  • Implemented SNMP scripts and UNIX Shell Scripts to automate deployment and recycling of application servers without system downtime.

11. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how senior systems support engineers use dod:
  • Lead a team with members of active duty Military, DOD civilians and civilian contractors.
  • Ensured Security Technical Implementation Guides (STIG) for DOD networks were met and enforced.

12. On-Call Support

Here's how senior systems support engineers use on-call support:
  • Provide rotating on-call support to over 40 high volume customers worldwide.

13. Technical Troubleshooting

Here's how senior systems support engineers use technical troubleshooting:
  • Contract Position Handled technical troubleshooting within a corporate environment, including system crashes, slow-downs and data recoveries.
  • Utilized technical troubleshooting skills to rapidly and effectively resolve challenging technical issues.

14. System Administration

System administration entails the overall management, organization, and operation of system software and hardware. It also extends to the management of servers, workstations, and working operations concerning them all. System administration aims to ensure all functions covering the systems run smoothly and hitch-free.

Here's how senior systems support engineers use system administration:
  • Performed system administration for Citrix XenApp 4/5.x farms which hosted the SaaS product offering.
  • Provided 24x7 production support and system administration for Siebel Call Center.

15. Perl

A Practical Extraction and Report Language, or simply PERL, is a programming language used for a script intended for syntax. You can see this when a particular web programmer or a junior developer creates a script for servers. It is used to manipulate text and utilize tasks such as web development, programming, and system administration.

Here's how senior systems support engineers use perl:
  • Developed 5 collection scripts (Perl, ksh shell) for monthly Certificate Authority and LDAP directory analysis.
  • Created tools for the Sequent Support Center using Perl, ksh, Oracle SQL, HTML and CGI languages.
top-skills

What skills help Senior Systems Support Engineers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on senior systems support engineer resumes?

Austin McCoyAustin McCoy LinkedIn profile

Director of Javelina Engineering Student Success Center, Texas A&M University - Kingsville


-Internship/co-op experience -Research experience
-Good leadership skills and involvement on campus and in the community and activities where the individual works as part of a team.
-Well written resume can tell a lot about the technical writing skill; a resume needs to be clean and comfortable to read; recruiters can find what they are looking for easily.
-Less is sometimes more because students sometimes will put more information on a resume than is pertinent to the position applying for.

What senior systems support engineer skills would you recommend for someone trying to advance their career?

Dr. Ariful Azad Ph.D.

Director of Graduate Studies for the Dept. of Intelligent Systems Engineering, Assistant Professor of Intelligent Systems Engineering, Indiana University Bloomington

I recommend enhancing skills in data analytics, if a graduate lacks such skills. Revitalizing business practices by analyzing user or inventory data is an integral part of almost all business applications. Hence, skills in data analytics will give a graduate an edge in the changing job market. Data analytics comes in various flavors: from gathering simple statistics to advanced machine learning. Hence, a graduate can always improve their skill from freely available online lectures, online classes such as Coursera, or on-ramp classes offered by many universities.

What type of skills will young senior systems support engineers need?

Vince BowenVince Bowen LinkedIn profile

Executive Director, Department Chair Energy Systems Technology & Education Center (ESTEC), Idaho State University

How to learn. How to problem-solve. Emotional Intelligence to work in teams and get along with coworkers/customers. Then they need the tech skills.

What hard/technical skills are most important for senior systems support engineers?

Dr. Thomas Gilbar Ph.D.

Chair and Lecturer, University of West Florida

There are quite a few hard/technical skills that are important for Computer Engineers. We've found a lot of managers are looking for comfort in a variety of programming languages, including C++, C#, Java, Python, etc. Also, try to have a background in a variety of operating systems (certainly windows and mac, but also having experience on Apple iOS, Android, and even Linux will give you a leg up on the competition). Having at least some experience in data/cyber security is also important these days. On the hardware side, programming and applying microcontrollers and VHDL/Verilog programming are extremely important. VLSI design is also a nice addition to skill sets, though in most cases, not a deal-breaker. Circuit and electronic design are also very important skills to supplement your microcontroller skills.

List of senior systems support engineer skills to add to your resume

Senior systems support engineer skills

The most important skills for a senior systems support engineer resume and required skills for a senior systems support engineer to have include:

  • Infrastructure
  • Technical Support
  • Linux
  • Java
  • Windows Server
  • VMware
  • Technical Documentation
  • Production Environment
  • Lifecycle Management
  • Unix
  • DOD
  • On-Call Support
  • Technical Troubleshooting
  • System Administration
  • Perl
  • Hardware Support
  • Azure
  • IIS
  • SQL Server
  • Technical Solutions
  • Database
  • Technical Issues
  • Software Applications
  • System Integration
  • Network Troubleshooting
  • Tcp Ip
  • SLA
  • Virtualization
  • Troubleshoot
  • Vmware Esxi
  • Desktop Support
  • Remedy
  • Disaster Recovery
  • Mac
  • Customer Support
  • LDAP
  • VPN
  • National Security
  • Provisioning
  • ITIL
  • Citrix
  • TCP/IP
  • Windows XP
  • Level Support

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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