How to hire a senior systems support technician

How to hire a senior systems support technician, step by step

Here's a step-by-step senior systems support technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a senior systems support technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new senior systems support technician
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the senior systems support technician you need to hire. Certain senior systems support technician roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A senior systems support technician's background is also an important factor in determining whether they'll be a good fit for the position. For example, senior systems support technicians from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of senior systems support technician salaries for various roles:

   Type of Senior Systems Support Technician	Description	Hourly rate
   Senior Systems Support Technician	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$24-55
   Technician Support Team Leader	The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them... Show more	$30-58
   Technician Support Tier	A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs... Show more	$18-37

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Technical Support
   • Printers
   • Computer System
   • User Accounts
   • Linux
   • Technical Problems
   • Level Support
   • Remote Desktop
   • Windows Server
   • Workstations
   • Level II
   • Technical Issues
   • Trouble Tickets
   • VPN

   Check all skills

   Responsibilities:

   • Manage and maintain PCs and networks for over 15 small to medium size business clients.
   • Manage Symantec BackupExec for enterprise server backups and restores.
   • Install new DVD and CD ROMs request on workstations.
   • Install software, perform system upgrades, configures workstations for network connectivity and troubleshoots server relate issues.
   • Provide secure VPN solutions utilizing public and private key authentication.
   • Develop documentation to satisfy audit requirements for SOX, collect and report OS information.

3. Make a budget

   Including a salary range in your senior systems support technician job description is one of the best ways to attract top talent. A senior systems support technician can vary based on:

   • Location. For example, senior systems support technicians' average salary in mississippi is 45% less than in california.
   • Seniority. Entry-level senior systems support technicians 57% less than senior-level senior systems support technicians.
   • Certifications. A senior systems support technician with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a senior systems support technician's salary.

   Average senior systems support technician salary

   $76,958yearly

   $37.00 hourly rate

   ---

   Entry-level senior systems support technician salary

   $50,000 yearly salary

   Updated January 11, 2026

4. Writing a senior systems support technician job description

   A senior systems support technician job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a senior systems support technician job description:

   Senior systems support technician job description example

   Hybrid work from 2 locations: - Woodlawn, MD, or Durham, NC.
   
   IT Concepts (ITC) is an 8(a) SDVOSB founded on the concepts of customer-centric, driven to deliver, teamwork, integrity, and innovation. Founded in 2003, ITC was established with a simple yet important promise to “deliver solutions that work”. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.
   
   IT Concepts Inc. is currently seeking a qualified Senior Oracle and POSTGRES Support Technician to support The Social Security Administration.
   
   This role will support the SSA's Office of Systems Operations and Hardware Engineering (OSOHE) supports and maintains the Oracle Linux (OL) Operating System (OS), the Oracle Database Projects involving x86 Hardware, Oracle Virtual Machine, Cloud Services: system and 3rd party software. The Linux administrators that support this system can be located in the Perimeter East Building (PEB) in Baltimore, MD, or the Second Support Center (SSC) and Research Triangle Park (RTP) in Durham, NC.
   
   Requirements
   
   Bachelors' Degree
   
   Minimum of 10 years combined support experience with Oracle, Oracle/VM, and Postgres in an on-prem or Cloud environment, Linux/UNIX servers, Oracle RAC, OID/OUD, OEUS, DataGuard, Oracle and Postgres troubleshooting, change management.
   
   Use Agile, Confluence, BitBucket, Jenkins and other tools to facilitate task automation and version control and modern development environment practices.
   
   Experience with customer technical support and routing/escalating requests.
   
   Collaborate with support team members on solutions.
   
   Located within driving distance of either SSA building - Perimeter East Building (PEB) in Baltimore, MD or the Second Support Center (SSC) in Durham, NC.
   
   Ability to qualify for Public Trust Suitability.
   
   Hours and Location of Service Full-time support is required within a flexible band of 6:00 a.m. to 6:00 p.m., Monday through Friday, excluding Federal holidays. However, individual schedules shall be set in response to the needs of the Government. After hours and weekend support will be required.
   
   The contractors are required to carry a cell phone and respond to SSA calls at all times
   
   Benefits
   
   The Company:
   
   Founded in 2003, IT Concepts was established with a simple yet important promise to “deliver technology concepts that work.” This founding principle, which permeates throughout our team and company culture, has propelled ITC to the upper echelons of the industry. With award-winning services and unflinching dedication to country and clients, ITC remains committed to teamwork, innovation, and collaboration.
   
   We're an SBA 8(a) and CVE certified Service-Disabled Veteran Owned Small Business focused on providing best in class IT Services, Management Consulting, and Data Services Solutions to our clients.
   
   We're ISO 27001:2013, ISO (phone number removed):2011, and ISO 9001:2015 certified and have CMMI DEV and SVC ML3 ratings
   
   We've been named part of: Inc 5000's Fastest Growing Private Companies in 2016, 2018, 2020 and 2021; Washington Business Journal's Fastest Growing Companies in 2015, 2016, 2017 and 2019; Washington Business Journal's Best Places to Work in 2015, 2016, 2017 and 2019.
   
   The Employer:
   
   We offer great benefits - Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Protection, Pet Insurance, 401(k) with company matching.
   
   We invest in our employees - Every employee is provided with a stipend to invest in certifications, a master's degree, or even a doctorate.
   
   We work hard, we play hard -Nationals Games, Happy Hours, Vacation events, philanthropic endeavors, etc…at ITC we enjoy working together but also take time to connect with each other and our community through various events and activities.
   
   IT Concepts is an Affirmative Action/Equal Opportunity employer. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, the genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.
   
   

   Copy this example

   

5. Post your job

   There are a few common ways to find senior systems support technicians for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your senior systems support technician job on Zippia to find and recruit senior systems support technician candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit senior systems support technicians, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   While interviews are great, you will only sometimes learn enough from a conversation with a senior systems support technician applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new senior systems support technician

   Once you have selected a candidate for the senior systems support technician position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new senior systems support technician. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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