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Service advocate contact skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical service advocate contact skills. We ranked the top skills for service advocate contacts based on the percentage of resumes they appeared on. For example, 15.8% of service advocate contact resumes contained patients as a skill. Continue reading to find out what skills a service advocate contact needs to be successful in the workplace.

15 service advocate contact skills for your resume and career

1. Patients

Here's how service advocate contacts use patients:
  • Interacted well with patients, medical and administrative personnel, Contact Center Management and Advocates
  • Monitored all telephone activity from physicians and patients to assure customer satisfaction.

2. Patient Appointments

Here's how service advocate contacts use patient appointments:
  • Follow ed established protocols to schedule patient appointments for specified practice groups and/or multiple locations.
  • Verify insurance and obtain prior authorizations from insurance companies prior to patient appointments.

3. Telephone Inquiries

Here's how service advocate contacts use telephone inquiries:
  • Responded to telephone inquiries from all callers/customers.
  • Responded to telephone inquiries regarding services offered through Henry Ford Health Systems.

4. Inbound Calls

Here's how service advocate contacts use inbound calls:
  • Answered inbound calls regarding patient questions in reference to various medication prescriptions.
  • Handled inbound calls for activating new accounts; set up services and programmed cellular phones; account modifications; billing inquiries.

5. Health System

A health system or a health care system consists of the different health institutions, organizations, and other resources that promote health as a whole. One of the objectives of this is ensuring that all residents in a particular community or industry are protected and secured through an organized health system. Also, it is to protect people against financial crises because of illnesses or illnesses.

Here's how service advocate contacts use health system:
  • Documented compliments/complaints online using Henry Ford Health System documentation tool for administrative review.
  • Acted as a liaison between the Contact Center and various clinics within the Henry Ford Health System.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service advocate contacts use customer service:
  • Provided customer service by answering benefit questions, resolving claim issues and educating customers on their benefits.
  • Participated in courses to maintain and improve customer service skills.

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7. Epic

Epic is a private healthcare company which developed and continues to provide a software intended for healthcare professionals and the organization and management of medical records. It is by far one of the largest in its field, with over 50% of patients having a medical record present in their system. Patients, as well as clinics and various medical professionals and facilities are all able to use this system to keep medical history and information safe and easy to reach, alter, and share with the necessary people.

Here's how service advocate contacts use epic:
  • Maintain EPIC core competencies as required by HFMG.
  • Utilize Epic software to access patient charts.

8. Hippa

HIPAA, which stands for Health Insurance Portability and Accountability Act, is a United States federal statue created, enacted, and turned to law in 1996, which whose primary purposes were to modernise the healthcare systems in the United States, secure and generally enhance the management of that personal information of patients that was in the hands of healthcare facilities, such as hospitals and insurance companies, and to enable the providing of healthcare and insurance to more people.

Here's how service advocate contacts use hippa:
  • Followed HIPPA guidelines and regulations in assisting members with understanding their benefit and claims information.
  • Cataloged schedules and clinical data into specialized computer programs *Maintained patient demographic information *Exhibited exceptional interpersonal skills *Adhered to Federal HIPPA regulations

9. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how service advocate contacts use scheduling appointments:
  • Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments appropriately.
  • Front desk, answering phones, making and rescheduling appointments, EMR, filing and pulling charts.

10. Customer Inquiries

Here's how service advocate contacts use customer inquiries:
  • Work diligently with third party departments and vendors to obtain pertinent information to resolve customer inquiries.
  • Use exceptional communication skills to answer customer inquiries as to their eligibility for insurance benefits.

11. Insurance Verification

Here's how service advocate contacts use insurance verification:
  • Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing.
  • Maintain electronic medical records: filing history sheets, ancillary reports, and supplemental documentation including patient insurance verification.

12. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how service advocate contacts use outbound calls:
  • Created outbound calls to members and physicians.
  • Conduct inbound/outbound calls to potential clients in multiple campaigns* Sell/up sell medical devices* Enter client insurance information into database.

13. Radiology

Radiology means a division of medicine that concentrates on the use of radiant energy or any other radioactive material in the process of diagnosis and ailment treatments. It deals specifically with X-rays and radiations bearing high-energy, used in medicine and diagnosis.

Here's how service advocate contacts use radiology:
  • Coordinated office consultations, scheduled hospital admissions, preoperative testing, laboratory testing, radiology and other diagnostic testing.
  • Maintained a detail oriented and organized file of any pending surgical procedures, radiology procedures and office visits.

14. Medical Terminology

Here's how service advocate contacts use medical terminology:
  • Obtained a working knowledge of medical terminology, Medipac registration systems, and AS4.X appointment scheduling software.
  • Work closely to educate families about medical terminology and decisions related to family member care issues within multiple settings.

15. Health Insurance

Here's how service advocate contacts use health insurance:
  • Delivered exemplary performance in training newly acquired health insurance advocate team members for progression into the health care advocacy call centers.
  • Provided customer information regarding their health insurance benefits, Health care provider information, and adjusted any insurance claims necessary.
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List of service advocate contact skills to add to your resume

Service advocate contact skills

The most important skills for a service advocate contact resume and required skills for a service advocate contact to have include:

  • Patients
  • Patient Appointments
  • Telephone Inquiries
  • Inbound Calls
  • Health System
  • Customer Service
  • Epic
  • Hippa
  • Scheduling Appointments
  • Customer Inquiries
  • Insurance Verification
  • Outbound Calls
  • Radiology
  • Medical Terminology
  • Health Insurance
  • Urgent Situations
  • HIPAA
  • Patient Inquiries

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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