How to hire a service coordinator/case manager

How to hire a service coordinator/case manager, step by step

Here's a step-by-step service coordinator/case manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service coordinator/case manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service coordinator/case manager
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the service coordinator/case manager you need to hire. Certain service coordinator/case manager roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A service coordinator/case manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, service coordinator/case managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents service coordinator/case manager salaries for various positions.

   Type of Service Coordinator/Case Manager	Description	Hourly rate
   Service Coordinator/Case Manager	Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.	$14-23
   Case Manager For Children	Case managers focus on guiding clients in helping their needs, resolving problems, and provide support through coursing them to relevant welfare organizations and agencies. It is the case manager's job to create case studies on subjects, in this case, children, for a social worker to provide an assessment... Show more	$12-22
   Case Management Coordinator	The duties of a case management coordinator depend on one's place or industry of employment. Their responsibilities primarily revolve around maintaining and organizing records of cases and transactions, processing documentation, organizing data, and reviewing cases using a particular software to identify any errors or inconsistencies... Show more	$15-31

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Social Work
   • Comprehensive Assessments
   • Community Resources
   • Service Coordination
   • Crisis Intervention
   • Medicaid
   • Mental Health
   • Developmental Disabilities
   • Management Services
   • Substance Abuse
   • Mental Illness
   • Community Services
   • Housing Assistance
   • Early Intervention

   Check all skills

   Responsibilities:

   • Manage timely development and submission of IEP service plans for consumers receiving waivers services from the state.
   • Provide clients support with basic ADL's (shopping, payee services, budgets, managing and attending appointments).
   • Educate individual and families about available Medicaid services while advocating for their rights.
   • Maintain a complex caseload of individuals with development and/or physical disabilities and request authorization for appropriate Medicaid waiver fund services.
   • Perform concurrent review to assure appropriateness of admission, inpatient/acute care, rehabilitation/SNF status, and discharge using establish InterQual guidelines.
   • Make referrals to home care and/or DME vendors using Medicare/Medicaid criteria/eligibility.

3. Make a budget

   Including a salary range in your service coordinator/case manager job description is one of the best ways to attract top talent. A service coordinator/case manager can vary based on:

   • Location. For example, service coordinator/case managers' average salary in utah is 37% less than in district of columbia.
   • Seniority. Entry-level service coordinator/case managers 37% less than senior-level service coordinator/case managers.
   • Certifications. A service coordinator/case manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a service coordinator/case manager's salary.

   Average service coordinator/case manager salary

   $39,771yearly

   $19.12 hourly rate

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   Entry-level service coordinator/case manager salary

   $31,000 yearly salary

   Updated January 20, 2026

4. Writing a service coordinator/case manager job description

   A job description for a service coordinator/case manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a service coordinator/case manager job description:

   Service coordinator/case manager job description example

   Responsible for conducting regular assessments of tenants which includes needs assessment and a plan for the retention of their permanent housing. Develops individualized service plans and monitors progress in achieving goals; assists residents in goals planning, money management, recreation, family support and providing ongoing support, crisis intervention and educational or community oriented groups.
   
   Creates and maintains resident case files both in hard copy and in HMIS (Homeless Management Information System) in compliance with funding requirements and program guidelines. Collects and records documentation to connect residents with resources and additional program support.
   
   Responsible for maintaining exceptional, thorough and timely communication between the Property Management Team and any other site based service providers to ensure the ability to effectively meet the needs of the clients and the contracted delivery of services as provided in the MOU.
   
   Develops a budget for site based programs that include community-building and/or other enrichment activities for tenants such as tenant councils, outings, and community engagement. Plans and successfully conducts those events and other community building events working consultatively with other Program staff to ensure appropriate levels of program activities based on going individual assessments.
   
   Identifies local resources to assist in the provision of services, developing and maintaining positive relationships between community resources and the organization.
   
   Provides visually appealing monthly calendar and newsletter of activities on an ongoing and regular basis.
   
   Responsible for scheduling, coordinating, and facilitating transportation planning for off-site services and events, including traveling with or transporting tenants to appointments when needed.
   
   Utilizes evidence based practices such as Motivational Interviewing, Strength-based Case Management and Trauma Inform Care to assist tenants with self-sufficiency and stabilization.
   Participate in conference, workshops, special projects, staff meetings and other duties as assigned. Education, Experience and Other Requirements: Bachelor’s degree in a related field or 2-3 of experience working with non-profit social services agency. Possess a valid California Driver’s License, reliable transportation, current vehicle registration, proof of insurance and the ability to be insured by New Directions. Successfully complete a background check, drug screen and annual TB test Company DescriptionNew Directions for Veterans (NDVets) is staffed by a dedicated team of professionals who thrive in a rapidly growing, visionary organization. We seek individuals who can use their skills and commitment to help us in our mission to improve the lives of veterans. As a member of our team you will reap benefits far beyond a paycheck.

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5. Post your job

   To find the right service coordinator/case manager for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with service coordinator/case managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit service coordinator/case managers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your service coordinator/case manager job on Zippia to find and recruit service coordinator/case manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit service coordinator/case managers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service coordinator/case manager

   Once you have selected a candidate for the service coordinator/case manager position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new service coordinator/case manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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