How To Become A Service Office Manager: What It Is and Career Path

What is a service office manager and how to become one

Updated January 8, 2025

4 min read

A service office manager is an individual who manages a service department and oversees customer service interactions, repairs, and reports. These individuals manage the service department of an organization or a business, supervise service staff, and support day-to-day service operations. Service office managers also manage inventory, purchasing, marketing, and production materials. They also schedule training for staff and employees and ensure that the department follows organizational procedures and protocols.

Most service office managers have at least a High School diploma or equivalent and should possess excellent communication, organizational, and leadership skills. They should also be comfortable managing staff and office finances and budgets.

Most service office managers can make up to $56,000 per year. However, the field is expected to decline by 7% in the next ten years.

ScoreService Office ManagerUS Average

Salary

6.5

Avg. Salary $83,838

Avg. Salary $59,228

Stability level

8.0

Growth rate -8%

Growth rate 0.3%

Diversity

4.4

Race

American Indian and Alaska Native 0.66%

Asian 5.79%

Black or African American 10.42%

Hispanic or Latino 18.25%

Unknown 4.81%

White 60.07%

Gender

female 68.48%

male 31.52%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

8.0

Stress level is high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.2

Work life balance is fair

6.4 - fair

Key steps to become a service office manager

Explore service office manager education requirements

Most common service office manager degrees

Bachelor's

48.5 %

Associate

24.0 %

High School Diploma

14.6 %

Start to develop specific service office manager skills

Skills	Percentages
Customer Service	12.14%
Office Services	10.01%
Office Procedures	9.54%
Office Equipment	5.58%
Financial Reports	4.72%

Complete relevant service office manager training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New service office managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service office manager based on U.S. Bureau of Labor Statistics data and data from real service office manager resumes.

Research service office manager duties and responsibilities

Manage procedural implementation for transition of office to HIPPA regulatory compliance and Medicare PQRI guidelines.
Facilitate the management in completing general formalities relate to the patients such as insurance and medical reports.
Respond to inquiries and research discrepancies in balancing the books using a bookkeeping application call QuickBooks.
Prepare corporate training presentations and marketing materials in PowerPoint.

Prepare your service office manager resume

When your background is strong enough, you can start writing your service office manager resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service office manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable service office manager resume templates

Build a professional service office manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your service office manager resume.